Willerby Ltd Reviews 145

We have had nothing but trouble with our home.
Trims not fitting, cut too short.
Blown windows, entrance doors keep dropping.
The interior doors are an inch too short.
The floors creak Lao much, if someone gets up in the night, everybody wakes up aswell.
The white goods that came with the home were obviously purchased in the UK have no warranty.
The washing machine had a special offer at the time of us moving in, a ten year guarantee if we registered it with Hotpoint, I telephoned to register the machine and I was told that because we weren’t uk residents we could not register it. That went for all appliances plus the Ariston Combi boiler. That has actually been losing pressure since we first moved in. No plumber can repair it for some reason. Had we registered it we could have asked for a replacement. So 6 years down the line, it is still losing pressure and no body can find out why!!!.
We weren’t the only buyers who had problems so
Willerby sent out some engineers in 2018 and again in 2019, they were due to return to finish the repairs but Covid epidemic prevented them paying a visit.
That was the last we heard from them.
Since then we have noticed a large hole above the vanity unit in the family bathroom, it is always cold in there because the wall has been cut too shirt. On the other wall above the vanity unit, the wiring from the kitchen extractor fan are hanging out of a hole.
We had a 5year warranty that expired in 2022.
When I contacted Willerby Customer Care, I was told, as the warranty had expired all of these issues would not be completed and we would be charged for any materials we need to complete them.
Covid was the cause of the lack of another engineers visit.
So, really, we have lost a year’s warranty on our home.
We thought Willerby would have given us that year in light of the Covid epidemic stopping travel to other countries. !!!!!
There is more to be done, but Willerby are getting out of coming over here.
Willerby never have any direct contact with their customers, and Customer Services………..is a waste of time.

So, if anyone out there is thinking of buying a WILLERBY home…….think again and go for another company.
Willerby are only interested in taking your money!!!
Their aftercare is non existent since the company have changed owners, and cut-back on quality of the materials, furniture, in-fact everything that the home is
Made of is cheap, cheap, cheap materials.

Very poor customer service experiences from Willerby regarding customer services and defect warranty claim resolutions.

We have a structurally defective caravan which is affecting the attaching side panels that developed last year on our ‘brand new’ 2022 Castleton caravan; we reported this to our selling site as a warranty claim as soon as it arose.

However, 4 months of waiting, chasing and haggling for / with Willerby to actually respond just to get an inspection team to come out and inspect was heart breaking. And then, only on their second attempt during the site winter close down did they try to conduct a repair, but we have never been given a repair report nor any other details of what they had done.

Now that the site has reopened and at our caravan can we see that the attempted repair has not worked and that the side is again significantly bowing and rippling when the sun is on it (and its only 13 Deg C!!!!).

We have reported this (AGAIN) to Willerby as another warranty claim about the same defective structural issue, and that the attempted earlier repair did not resolve the ‘original’ structural warranty claim, but Willerby has not provided any reply in over three weeks now.

Seriously, we do not want another summer of heartache, stress and worry like last year over this defective structure and the bad customer service of Willerby like we had last year, without any feedback from Willerby (AGAIN!) and how it intends to resolve the issue.

Willerby needs to up its game and improve both from a customer service perspective, its post sales repairs service and with its build quality control.

We sold our home and bought a top of the range Wilerby Lodge in 2021. This major decision was driven by the tragic and unexpected death of our beloved young family member and therefore decided a brand new start would help us begin to build our life again and bring us some much needed joy.
However, just days after moving into our lodge the stress began, we worried that our decision had been a huge mistake.
The serious issues with the workmanship and fixings have been endless, problem after problem with our new home, much to the point that we paid for a snagging company to document the findings which left us with pages of issues that required correcting.
All these findings were conveyed to Willerbys and they were given the list at their request, which they finally reimbursed us for after months of arguing about the money we had initially paid out.
We agreed on moving out and into a hotel, mainly so that work could be completed quickly, which wasn’t ideal as I had to book annual leave from work and also because of our elderly and frail Labrador who we couldn’t walk far due to the extreme heat during that week. Willerbys treated us like we had been given a free holiday and they also complained that a couple of evening meals had been added to our hotel bill, we were made to pay the difference.
However, the guys that completed our issues were so polite, very apologetic and just brill, it made us feel relieved and assured that things would be resolved, they appeared so willing to make things right.
After all the snagging work had been completed we were just happy to move back, we even left them a little thank you gift as a token of our appreciation.
However, just months after moving back other issues are still being flagged and identified, for example we have no functioning or usable French doors onto our decking, they’re completely sealed up due to water coming through to our lounge, plus a large major radiator within our kitchen/diner having a factory problem ( a small hole in the metal leaking water) and therefore covered having to be turned off and isolated during the very cold weather, other minor issues outstanding are being fixed by ourselves.
Also, just to add, the employees wear many different hats within the Willerby company, claiming to be managers and such, yet other employees telling you that person is not a manager and has no real status in making thing happen …. so after a while you conclude that this is all attempts at trying to pacify, who’s being honest or who is not ?
Endless unanswered phone calls, employees unaware of what the next person is doing, having no idea of anything verbally agreed, no communication between each other.

Don’t get me wrong, there are some positives along the way, for example when things get sorted after months of waiting, plus the aesthetics of the outside of our home looks stunning and we only seek closure to all this grief and stress, yet on bad days we have honestly considered the worse case scenario of taking our issues to the media platform, someone we know well.
However, in fairness, we are trying to be patient and determine if it’s just time and manpower that Willerby require? we are not out to ruin any businesses or company names, that’s never been our intentions, if anything we just want the home we paid good money for to be fit for purpose and one in which we can take pride!

Update April 2023 :::
After many texts and phone calls we are still awaiting our French doors to be opened up from when they were sealed by Willerbys (due to heavy leakage) and replacing with sliding doors. We were once again promised that this issue would be sorted well before summer. If we go throughout summer with no patio doors to open we are considering a solicitor plus a further media platforms like YouTube to video and give evidence of all the problems we have had. Another update to follow later !

Update July 2023
Still doors remain sealed with no sign of new ones as of yet … only promise after promise after promise !

have 2 acorn lodges on site i cannot be bothered to list all the faults but doors windows and general fixtures and fittings are very poor .I have started to replace these my self as cannot be bothered with the stress of trying to get them to fix .2022 lodge has sliding doors like a banana and will not shut unless you pull it towards the lodge.Ensuite shower leaking after 6 months ,i can go on .Remember the Lodge you look at at the showroom has had lots more man hours spent on it than the one you will be unfortunate to purchase.

Just sorry that i cant give zero stars. We spent a huge amount of money on a new Willerby Acorn in summer 2022. The sales pitch was great and Laura was super helpful. However once the lodge was sited we have encountered lots of problems, especially with the double glazing. The wind whistles through most of the windows and havent been sealed properly. The side door dropped within days of us getting moved in. The door was on the same level as the hall flooring and the door scraped the floor everytime we used the door. The hall floods everytime it rains and now the flooring in the hall has blown. After 6 months we finally got an engineer out and he said that all the insulation and subfloor will need replacing. That was a month ago and i have no idea how long we will have to wait. This is on top of lots of minor snags that havent been dealt with.
PLEASE AVOID WILLERBYS

We bought our willerby in 2016 and it had lots of faults. Now we are getting bubbling and leaks from the inside roof panels We are both pensioners with little savings and the roof is definitely a manufacturing fault. The estimate we were quoted to fix it is £5,000 all our megre life savings

If the unsuspecting public saw the state of these carvans Willerby would never sell one. We recently returned over 100 with interior walls falling off. Windows and doors fall out during transport and interior fittings come adrift.Theres a list of problems too long to write about. Look elsewhere for a carvan if you want one.Not one of the transport drivers I know are happy to go in to willerby.

PLEASE DO NOT BUY A WILLERBY!! I paid 84,000 to live in hell..I’m not even sure they deserve a star.. I have tried for 6 months to have my bathroom tiles sorted in the shower.. they move and mould is building up. I only bought the van 2021and hardly used that bathroom as I used the en-suite (which you can’t use in the winter). My gas boiler has been condemned there was a leak !.. engineer came out and said insufficient radiators as well! . The en-suite is a fridge.. even with heating on .. the regulator was broken and needed replacement.. regulators should easily last 15years… boilers should not be leaking gas after 20 months… tiles shouldn’t be poorly fitted and now mould is building up on a 2021 home… what was my dream home is turning into a nightmare. Willerby do not care. I even wrote to the CEO and nothing !

Willerby Avonmore

Purchased a Willerby Avonmore and have had no end of issues during the first year. Customer service is non existent and when speaking with them I have been disgusted by their attitude . Several issues including 2 replacement fires, a
Grill which didnt work for 2 years, and after repair still doesn't grill, as mentioned in previous reviews, it isn't fit for purpose, it would take 30 minutes to grill toast, maybe 1 hour for bacon. All the wall strips have started to detach which seems like a repeat problem looking at other reviews. More recently in the 3rd year the fridge freezer doesn't keep temperature and to make matters worse the model is obsolete and so cant be repaired. I did contact Willerby but they were not at all interested in helping me find a solution. All this in 3 years. I will never purchase from Willerby again, the quality overall and in particular of the appliances as well as the aftersales are so poor, particularly when comparing with the previous make we owned.

Ordered and paid deposit in June 2021 its now November 2022 were told 12 months for delivery !!!
Constant supply chain excuses and no direct contact with so much of an apology.

Bought a brand new lodge summer 2021, after a few months the guttering had bleached from brown to white. After arguing with Willerby for months, they said it was the sun that caused them damaged. After pushing further, they admitted they had fitted faulty guttering. Turns out 4 over lodge on our park were the same. We finally received replacement guttering 14 months later, but now we are waiting for an engineer to fit them. Awful service for a lodge that was very expensive, and the fact they admitted faulty equipment was fitted but resolved quickly at all.

For anyone looking to purchase a holiday home, please read this before committing to spending your money with Willerby.

My wife and I purchased a Willerby Sheraton elite in May 2022 through a major resort Park, we were advised that there has been a cancelled order and therefore, the delivery would be immediate despite major supply issues in the delivery of such holiday homes. This was our chosen model, we love the design, the space after previously owning a Swift Bordeaux, therefore, we agreed to buy and eagerly awaited the delivery so this could be enjoyed throughout the summer season.

The Sheraton was delivered early May and sited on our existing pitch, however, the excitement was short lived and also where our nightmare began. On taking the keys, we noticed a number of significant quality issues which the should have prevented this home leaving Willerby’s yard.

The following day, we inspected the van and identified over 70 defects including damaged exterior cladding, poorly fitted worktops, fire not working, an installed shower that could not be used (and still not), damaged doors, leaking roof, sink leaks leading to damaged units, damaged furniture and creaking floors, the list of issues goes on.

We provided the supplying Park with a comprehensive list of defects along with photos thinking the resolution would be relatively straight forward, especially with Willerby being voted 2021 manufacturer of the year, we firmly believed we had bought from a caring and reputable manufacturer. Regrettably, this could not be further from the truth and where our nightmare began.

Since the park reported issues to Willerby, we have experienced failed visits, bodged remedial works, lies and false promises. By far, the shower has been, and continued to be the largest issue as this is a pod and therefore, installed prior to the walls/ roof being erected. We have now had three visits, the shower has been defaced beyond belief and last week during their latest attempt, the shower tray finally cracked, their solution, let’s hide the crack with some filler!! This would possibly had some merit if the issues with the installation had been addressed, but guess what, the faults were still there.

You are unable to speak to Willerby direct as they refuse to speak with the owner and will continually refer you back to the agent, or park where purchased. Our park has thankfully been incredibly supportive but are also exasperated with the negative attitude provided by Willerby. This week and after some 6 months of hell, we are no further in resolving issues than we were on day one. We had given the Park/ Willerby until 5.00pm on Friday 21 October to address all issues which they have clearly failed to complete. On Tuesday 18 October, Willerby thankfully made an offer to supply an extended warranty on the issues, replace the damaged shower pod which would entail removing the whole side of the van, or finally if we requested, would replace the van on a like for like basis!!

We took the latter and requested the van be replaced on a like for like basis and was incredibly grateful to both the park and Willerby for their pro-active approach to this issue and finally put an end to our nightmare. Regrettably, this short lived as on Friday 21 October, Willerby (Paul) retracted all of these offers and we are now back to square one with a £90,000 holiday home that is fundamentally defective in many areas and supplied by a manufacturer that really does not appear to care.

The aftercare guys we have had from Willerby, Rich & Danny are good and genuinely aim to address issues but are not supplied with the list, materials, or time to complete works as required.

Willerby possibly have the better designed holiday homes and it’s a real shame that the quality is damaging their reputation, similarly, they appear to have a senior management team that also seem to be uninterested in problems their customer are experiencing, therefore:

PLEASE BE WARNED AND AWARE THAT YOU WILL HAVE PROBLEMS WITH THIS COMPANY.

Regrettably, I am now advised the best aftercare service is provided by ABI & SWIFT, why wasn’t I told this before purchasing from Willerby!!

We could go on, but you get this idea of the issues, please be assured, this review is completed as a last resort and hopefully help anyone looking to make such a purchase make the necessary choice, if you choose Willerby after reading this, at least you are aware.

We are hoping to buy a Willerby lodge or caravan in the not too distant future. We visited the showground in Southport and Marianne was really helpful showing us models that suited us. Since we viewed them Willerby have kept in touch with us without being at all pushy

If I could give no stars-sorry, MINUS, I would!!
Bought a Juniper model end 2018, after being assured it was the "top range" holiday home, and at first sight, it looks the part. Soon became apparent that it is shoddily built and with cheap and nasty fixtures, fittings, and equipment.
Issues are badly fitting doors and windows (in some cases unable to lock after opening), loose flooring which creaks and crunch when walked on, evident underneath the unit where screws have just gone through into fresh air. Their much-lauded Oslo walls secrete a sticky substance when exposed to steam in shower rooms, problematic CH boiler and cold spots on radiators, faulty oven which would totally blow the electrics in unit, and the replacement oven fan making a rattling and screeching noise, bed mattresses flattening and collapsing after hardly any use, electric fire developing a fault, shower screens not fitted in runners.
Willerby don't want to know, just say "go through your park, that's who you bought it through". Letters to the directors remain unanswered
Due to problems with their products Willerby did appoint a troubleshooter a while back to try and sort issues, and for a short time there was some proactivity in trying to resolve issues, however this was short-lived, contact dried up, and phone number became unavailable. Inside or outside this period, rectifications were shoddy, ineffective, and in some cases left the issue worse than before. And access panels left open, and unit not locked afterwards.
An inside panel had paint missing down one edge, a simple job of running the paintbrush down (if I had the right paint would have done myself), both attempts to fix looked like a three year old had done, paint daubed uneven all over the panel. If they can't fix a simple paint job, what chance of fixing more complex issues?
Some issues remain three years later, their stock answer now is that it's out of warranty, so left with issues which will need sorting at my expense.
A couple of LED lights had failed, so asked Willerby for supplier details so could buy and fix myself, but they refused, saying must go through park and order from them as a paid repair-even though out of warranty! How mean!
Those reviewers who gave Willerby top marks purely on how nice their sales staff were, I'm sure would change their views if they bought one of their lodges.
At time of writing, Willerby are enjoying bouyant sales because of the staycation boom, so probably think even less of caring for their customers.
My hope is that when markets do change, their churning out rubbish, and treating their customers with contempt will come back and bite this nasty company hard.
In meantime, I would urge anybody contemplating buying a holiday home to avoid Willerby like the plague, and believe that my park are no longer selling Willerby due to all the issues with them.

I purchased a Willerby Avonmore in 2020 just before lockdown and have had no end of issues. Aftersales are appalling to the point I’ve given in trying to contact them. Having previously owned a Willerby Westmorland I went for the Avonmore as a pretty safe bet! How wrong was I, it’s like the designers have never actually lived in a static, lack of sockets, poorly placed light switches etc. I replaced the sink tap as it was too low and couldn’t get the kettle under it. The oven was replaced after 1 year as the grill wouldn’t stay lit. 2 months later the new oven broke (failed thermocouple) and I have had to get it sorted myself. The grill is not fit for purpose and takes 90mins on full to grill bacon! All the wall strips have started to detach which seems like a repeat problem looking at other reviews. All in all I would avoid Willerby as the quality and aftersales are poor.

I repeat what I said in my review last year, do not even consider buying a Willerby static caravan. The company and their products are not fit for purpose.
Since my last post I recently placed my dining table chairs together in group in the lounge while I gave the kitchen floor a thorough clean. Imagine my surprise to discover that 2 chairs are ivory in colour while the other two are a darker shade of cream. However it isn’t that apparent when the chairs are apart separated by the table, but when they’re together it is.
How the hell does this get past their quality control and why wasn’t it spotted by the park.
Two chairs have one serial/code number whilst the other two have another serial/code number.
As with my previous issues I contacted Willerby using their send us a message facility on their website and got the standard dismissive reply to go through the park. Why do they invite you to use the message facility in the first place??
So I went through the park and the answer I got back was that nothing will be done about it.
So if you’ve got 46K+ to spend on a static caravan avoid Willerby at all costs.
Dreadful products only equalled by their dreadful customer service.

The worst after sales you can ever imagine. Do not buy from these.
I would have given no stars if I could.

I purchased a Willerby Avonmore in May 2020 just as lockdown happened. When we eventually got to use it the snagging list was unbelievable. This is after all the PDI forms had been ticked and test certificates for testing of systems stuck on patio doors.
The water inlet valve was fitted the wrong way so it was impossible to get water into the van. The dishwasher was fitted trapping the electrical lead under it so again not tested. The hobs would not remain lit as the thermocouples were not connected. Again ticked as tested. The fridge shelves were not fitted so I had to remove not only the outer door but also the main fridge door. Fortunately i build and repair boats for a living so I was able to sort the majority of things out.
The wall strips all fell off and this took almost a year to rectify. Sliding patio doors fell off their rails and were unusable. More months of waiting and now the final nail in my Willerby experience coffin. The radiator in the bathroom is rusty as hell and a disgrace to such a little used van. Willerby have thrown out the claim. The hype we get on the e mails about how good they are is unbelievable having now read the reviews on Trustpilot. In my opinion they are totally sub standard and the huge sums of money that we saved very hard for has not produced the goods.
Totally disappointed and very frustrated. Please heed my warning and don't touch them with a bargepole.

We are absolutely gutted.

We reserved a brand new Willerby Brookwood that Weir Caravan Park (Stamford Bridge near York) had on order, after waiting 3 months for delivery we viewed it and discovered a number of shoddy defects so provided a list with photos to the park owner. They replied ‘I am concerned that your expectations are beyond what a Holiday Home delivers at this level’ and offered our deposit back!

Shocked by the response from the park, we made attempts to discuss our situation with Willerby who refused to discuss anything with me. I then sent an email to the Willerby CEO, Operations Director and Commercial Director, but no reply.

I then called the distributor Bridlington Caravans who were very helpful and hoped to discuss the matter with Willerby on my behalf, but Willerby refused and insisted each defect is logged individually, as per their process. This was a customer at the point of walking away (or being pushed away by the park) but they did not care. The correct response from Willerby would be to apologise that these issues had passed their quality control and a commitment to put them right both quickly and to a good standard, I was obviously asking for too much…

After a few days there were no responses from Willerby on the individually logged defects, just the opinion of Bridlington Caravans who said some defects will be refused such as the ripped/scratched Lino and dents to the front of the caravan. Why should I have to accept this? We were then passed back to deal with the park. To be faced with having to pay the full balance of the caravan, we had no confidence that defects would be resolved, resolved quickly or to a good standard, especially given the response from the park and complete lack of response from Willerby.

Whilst we fully appreciate there would be some defects such as door and cupboard alignments, it is disgusting that we had to find some of these shoddy defects had passed their quality control. Attached are a few of the defects found, the worst has to be the stuck on paper repair in the shower room. I can’t imagine how many functional issues there would be when you start to use the caravan if this is the standard they are working to. Clearly Willerby’s focus is to churn these out at speed to meet demand with no focus on quality.

We disappointingly requested our deposit back. After waiting 3 months for delivery, buying every single item for it and planning our summer around it along with family and friends visits.

Absolutely horrendous. We bought our Willerby Delemere in 2020, so many snagging issues 60 plus? So we here we are almost 2 years on & our main patio doors have been a nightmare since day one. Been botched on numerous occasions after gap in main central door. Today we were so excited, yeah our doors were finally to be sorted, after making grandparent rearrangements & sitting two lively dogs they finally came sort them. Result.. Total disappointment,sadness,anger... Loads of emotions, like yes we may have retired but we still have our faculties,not stupid & still have insight re: standards/quality workmanship. Gaps either side of lower doors, we can touch fingers internally & externally. The whole doors sit at odds with each other, the job complete so they say? So upset I find it hard to say more, blatant exploitation of the elderly & Willerbys perception that we are all stupid & will just put up?