Willerby Ltd Reviews 145

Both Danny and Jason were extremely helpful during their visit here today, they are a credit to the company

Danny and Jason were very courteous and got to the problem of our patio doors leaking and blowing cold air in, they had it repaired in under an hour.

Job completed by Dave and Scott with no issues. We have now had three follow up jobs completed by Willerby .
Workmen are always courteous, clean and tidy .
My only complaint would be the length of time it takes Willerby to deal with any problems.
It has taken 2 years to get our damaged doors replaced and as a result of the delay the original doors which matched our decor were no longer available.

Fantastic service from the boys Danny and Jason always make us smile and go over and beyond to help give us great service thanks Claire :-)

Jon came in the afternoon did the jobs required proficiently. 2nd March 2026. Took photographs of the ceilings to be done later. Polite gentleman. Thankyou

Vist from Dave& Scott from willer by , today, good service, good joiners . No problems. Thanks

Jason was extremely professional polite and helpful, he sorted out our door issues with no fuss

Thanks to Kerry at the Willerby showground on saturday afternoon, in showing my customers the New Holland and Boston lodges.

Both Mark and Lee - Willerby's engineers - have gone the extra mile to help our customers with a variety of jobs.
We have met Lee today, and Mark has always proven a fantastic customer service, and a true asset to Willerby!
We have got many lodges and caravans on our Landscove & Riviera Holiday Parks, simply due to the fantastic quality of their product and great after care service!

I have dealt with Willerby for many years now, and i only have positive things to say, Gemma Pudsey our Area Sales Manager is always available and is a real asset to Willerby, the team behind the scenes up in Hull again are always helpful and able to offer assistance when needed, great product even better staff. I highly recommend.

We have been a regular customer for some time now, and the service I receive from the Sales Administration Department is consistently outstanding. Kerry, Kirstie and Gemma are always friendly, professional and incredibly helpful. Nothing is ever too much trouble, and they make every interaction smooth and stress‑free.
Their communication is excellent, they’re quick to resolve queries, and they genuinely care about providing a great customer experience. It’s rare to find a team that combines efficiency with such a warm, personal touch.
I highly recommend them — a well‑deserved five‑star service

Have been dealing with the sales and administrative team at Willerby for many years now, I have always found them to be the most polite, helpful and pleasant people to speak to. I usually speak with either Kerry, Kirstie or Gemma each one is always 100% professional and friendly -

I ordered a new sofa for my caravan, and Garry, who delivered it, was great. Due to my age, I needed assistance in getting the sofa into the caravan, unpacking it, and putting it in place. Garry couldn't do enough. He was professional, friendly and did a great job. Thanks Garry

We have two companies that have dealt with Willerby Holiday Homes for years, they have always been accommodating and in particular our area manager Gemma Pudsey who is amazing. Gemma has been our rep for a number of years and along with the rest of the Willerby team has always been honest, hard working and flexible to our business needs. We have hundreds of customers that we have sold Willerby Holiday Homes to who are delighted with their purchase. If you're looking for a Holiday Home you need to seriously consider Willerby's products, they're one of the longest running manufacturers and will be celebrating 80 years in business this year.

We love our Willerby caravan this is the second one we had the Willerby are the best this one is 100% better than the last one we'll done Willerby keep up the good work 👏

I'm not sure the customer service representative I spoke to could be any more unhelpful than he obviously tried to be.
Won't discuss anything over the phone, can't give repair timescales and generally dismissive manner.
Do the company not realise that their product is a considered purchase and that buyers expect to be treated like valued customers

After recently purchasing a Lodge , I have to agree with the feedback I’ve read here, the after sales is shocking. Very quick to take your money but not rectify their poor workmanship.

Poor quality, poor workmanship, below average aftersales, expensive out lay for a new home, would not reccomend to anyone seeking Willerby. After sales shocking and unproffesional, all in all do not purchase a Willerby 😔