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Wiley X Reviews 972

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TrustScore 5 out of 5

4.8

Sunglasses Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the eyewear, noting its durability, versatility, and effective features like glare reduction and interchangeable lenses. Many consumers also highlight the excellent service, describing it as top-tier, immediate, and incredibly helpful, especially when making changes to orders. The delivery service is frequently commended for its speed and efficiency, with many orders arriving quickly and without issues. However, some customers also noted occasional issues with delivery times, with a few experiencing delays or problems with the shipping carrier. A small number of people were dissatisfied with the product's scratch resistance or design, mentioning that some glasses scratched easily or had design flaws that caused distracting glares.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality,... See more

Quality

Consumers find quality to be positive, consistently praising the high build quality, durability, and comfort... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and efficient... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast and precise service,... See more

Order

Customers had positive experiences with order. Many reviewers were pleased with their orders, finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've worn Wiley Xs for years now: military, serious motorcycle riding, trekking, skiing... etc. First time buying online direct from EU website, absolutely not disappointed! Major plus: the follow up... See more

Company replied

Rated 5 out of 5 stars

Super fast delivery from Danmark to the Netherlands. Bought the WX TREK Lenses: CAPTIVATE™ Polarized Copper Frame: Matte Havana Brown. Just awesome. Looks are great and its so easy on the eyes. T... See more

Rated 5 out of 5 stars

I've been using Wiley X eyewear for airsoft protection for the past two years. I like their build quality, versatility and features such as their interchangable lens, but most of all their capac... See more

Company replied

Rated 5 out of 5 stars

Very well made and designed product, perfect fit and as described on website. Ordered online so am very pleased. Delivery was a little longer than expected but it was Easter.

Company replied

Company details

  1. Sunglasses Store
  2. Outdoor Sports Store

Written by the company

Wiley X is a global leader in the protective eyewear market, and we supply both military forces and law enforcement personnel with top of the line protective and ballistic eyewear. We are pioneers in protective eyewear. However, as pioneers, we also experienced a great need and demand for high quality sunglasses that can be worn with confidence outside the battlefield. We recognize that today’s lifestyle poses constant threats to our eyes’ health, and that is why we have created some of the most innovative, functional, performance ready, and color enhancing sunglasses in the world.

Contact info

4.8

Excellent

TrustScore 5 out of 5

972 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I called Wiley X up from the UK to find…

I called Wiley X up from the UK to find a part needed for my glasses and lady I talk to was so very helpful and sent me the link to the item i purchesed. Which came in the alloted time. So will be back

22 March 2024
Rated 4 out of 5 stars

Awesome glasses with nightmare delivery.

Awesome packaging, awesome product ,
So&so communication re tracking.
Horrible delivery experience by Ups not primarily wiley x fault but they should offer choices for shipping even against payment and not impose a particular shipping company that in my case is crap in my particular country.

28 February 2024
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Reply from Wiley X

Hi Carlo,

Thank you for your feedback and your interest in Wiley X. I hope you will be happy with your XL-1.
I am sorry to hear that you have had a horrible delivery experience. I recommend you to leave feedback on Trustpilot for UPS as well.

Please reach out to me at e-com@wileyx.eu so we hopefully can fix this issue with the delivery.

Best Julie // Wiley X

Rated 1 out of 5 stars

Delivery service is absolutely…

Delivery service is absolutely disgusting.
Changing date of delivery 2 times....
12 days in EU and still waiting the package

30 December 2023
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Reply from Wiley X

Dear Slav,

We are sorry that you have had a bad experience with the delivery. Unfortunately, when we ship the packages from our warehouse the delivery time is out of our hands.

When we evaluate our logistic partners we will include this incident, because this long delivery time is not acceptable.

I can see the package was delivered earlier today. I do hope you are satisfied with your experience with Wiley X and your WX GRID extra lenses.

Feel free to contact us at e-com@wileyx.eu, if there is anything else we can do for you.

Best Julie // Wiley X

Rated 5 out of 5 stars

Amazing glasses

Amazing glasses! Looks great and professional, also the inner detachable frame is subtle when it’s in rather than looking like you’re wearing goggles which had been a little worry of mine!

15 December 2023

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