From the start Sam was very helpful in advising on different models of hot tub. They waited very patiently while we took over 9 months to build the extension before we could take delivery. Delivery we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely love my hot tub . This was a big decision & Sam talked me through the whole process & discussed in detail which tub would suit our needs . Delivered as per schedule & despite this hot tub... See more
Company replied
My hot tub was delivered today, I was given an accurate time slot, delivery men were really friendly & helpful going out of the way to move things for me and tidy any wrapping away. Very informative... See more
Company replied
I received my hot tub today 24th January Paul the delivery driver was amazing, he went above and beyond. He arrived within the time slot, he moved my old tub out of the way to put the new one in wi... See more
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Company details
Written by the company
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Contact info
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, United Kingdom
- 0800 246 1083
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
4.7
Excellent
361 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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This two person lounger 3 people seater…
This two person lounger 3 people seater hot tub is great value and a brilliant hot tub. It barely costs anything to run and the service was great from wild water spas.
13 May 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you for your fantastic feedback! We’re so glad to hear you're happy with your hot tub and that the service met your expectations. It's great to know it's both affordable to run and enjoyable to use. Thanks again for choosing Wild Water Spas!
Always wanted a hot tub finally took…
Always wanted a hot tub finally took the plunge from Thomas at wild water spas from start to finish everything has been great just love the tub really is classy Carnt wait to get in it thanks Thomas for putting up with me thank you so much also delivery guys we’re brill to very friendly thanks sharon
5 May 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, Sharon, but thank you so much for your kind words! We're thrilled to hear you’re loving your new hot tub and that Thomas and the delivery team made the experience so great. It’s always a pleasure to help, and we appreciate your patience. Enjoy your new tub — and thanks again for choosing us!
Superb Hot Tub!!
Great service from start to delivery , received delivery of my hot tub last week in time for bank holiday and me and the family are in love.
Wild Water were very knowledgeable and told me everything i need to know!
Definitely recommend this company
9 May 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you so much for your wonderful review! We’re thrilled to hear that you and your family are enjoying your hot tub and that the delivery went smoothly in time for the bank holiday. We really appreciate your recommendation and are so glad our team could provide all the information you needed. Thanks again for choosing Wild Water Spas!
Really superb product our original hot…
Really superb product our original hot tub was tired and worn out when the new one arrived we got the wow factor all complete with Bluetooth connectivity as well!!
28 April 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you for your fantastic review! We’re so happy to hear that your new hot tub has given you the "wow" factor and that you’re enjoying the Bluetooth connectivity. It’s great to know you’re loving the upgrade. Thanks again for choosing us!
Great service
Great service. We were kept informed. It was really speedy delivery too. The fitting and instructions really helpful.
19 April 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you for your kind words! We’re glad to hear that the service, delivery, and fitting went smoothly and that the instructions were helpful. Thanks again for choosing us — we really appreciate your feedback!
loving our spa
Purchased our hot tub from wildwater spas after moving from Spain and its amazing. When the British weather gets cold we know we can warm up in their amazing spa we purchased from them. Thank you so much Tom for your hard work xx
12 April 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you so much for your wonderful review! We’re thrilled to hear that your new hot tub is keeping you warm and cozy — especially after your move from Spain. Tom will be so happy to hear your kind words. Thanks again for choosing Wild Water Spas, and enjoy your spa!
Driver was very helpful
24 April 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you for your feedback! We’re glad to hear that the driver was helpful. Thanks again for choosing us!
Great company.
20 April 2023
Unprompted review
Reply from Wild Water Spas
Sorry it’s taken a little while to reply, but thank you for the kind words! We really appreciate your support and are so glad you had a great experience with us.
Excellent service from the company and…
Excellent service from the company and delivery team are super helpful.
19 April 2023
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you so much for your kind words! We’re really pleased to hear you had an excellent experience and that the delivery team were super helpful. Thanks again for choosing us!
Can’t recommend these guys enough
Can’t recommend these guys enough, hot tub was delivered within weeks, Harry who delivered and installed was brilliant and helpful even though he was working in pitch black nothing was too much trouble. Amazing service
18 April 2023
Unprompted review
Reply from Wild Water Spas
Sorry it's taken a little while to reply, but thank you so much for the fantastic review! We're thrilled to hear everything went smoothly and that Harry made such a great impression — even in the dark! We really appreciate your recommendation and are so glad you're happy with the service.
Great experience with this company would definitely recommend. Brilliant hot tub.
We were very impressed with Wild Water Spa, Harry was very friendly efficient and explained how to work everything.
He was very tidy and the hot tub was installed in no time at all.
10 April 2023
Unprompted review
Mine was delayed but delivered now
Mine was delayed but delivered now, delivery giy was just amazing xx
Love my jacuzzi
7 April 2023
Unprompted review
Great communication and rapid is…
Great communication and rapid is delivery. Installation was great.
3 April 2023
Unprompted review
Amazing hot tub installation
Didn't have an long time to wait for it to delivered. We dealt with Tom in the first instance and he was great. Harry delivered it today and was amazing. Did all on his own - awesome! Recommended!!
3 April 2023
Unprompted review
Good spa, delivery was postponed twice
Delivery was postponed twice, hence only 4 stars.
We now have the hot tub.
Haven't used it yet, as doing the water treatment and heating it up..
It looks really good, so very much looking forward to trying it out in a day or two.
Tom was very helpful, and Harry, the delivery driver was incredible.
Installed the tub, which took about 2 hours, in the pouring rain,
and then came back about 20 minutes after he'd left, as I had noticed a leak. All fixed now, but it's a good idea to partially fill the spa before the installer leaves to check for this.
31 March 2023
Unprompted review
All round great service,still early…
All round great service,still early days for after sales but really happy so far .
28 March 2023
Unprompted review
be wary of this companys aftersales care and read ALL small print
bought tub 18 months ago was not told the grey colouring on both headrests or cover would bleach and leave scum at waterline every day thereafter.told eventually that in the Ts andCs it recommends removing these when not in use!! was sent Whatsapp offering replacement headrests IF WE REMOVED REVIEW!! this was on Trustindex and declined. noticed that 6 recommends were posted on 06/03/2023 someone even making 2 comments on same day?
6 March 2023
Unprompted review
Reply from Wild Water Spas
Dear Linda,
Thank you for taking the time to leave us a review. We are sorry to hear that you are experiencing issues with your hot tub and that you are not satisfied with our after-sales service and warranty.
Regarding the discolouration of your headrests and "leather" cover, we would like to advise you that you should leave your lid off for 20 minutes after putting the chemicals in before closing the lid, and take the headrests off after use to deter discolouration. We apologize if this was not communicated to you before.
We apologize for any frustration you may have experienced and we would like to address any concerns you may have. Please feel free to contact us directly to discuss this matter further.
Thank you for your feedback and we hope to have the opportunity to better serve you in the future.
Really good communication and help…
Really good communication and help throughout. Ironed out a few little issues really quickly and overall, a fantastic quality hot tub at a brilliant price. Over the moon!
6 March 2023
Unprompted review
Had my spa delivered it was fantastic…
Had my spa delivered it was fantastic service fantastic product the guy that fitted it couldn’t be more helpful would recommend this company As the after sales is brilliant any questions are answered very quickly would like to thank the company for the hassle free experience
27 February 2023
Unprompted review
Very good service from start to finish…
Very good service from start to finish .Engineer was very good and helpful thank for you good service
14 February 2023
Unprompted review
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