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Rated 5 out of 5 stars

I’ve tried several of Wild Science Lab, products, including hair care, and skin care mainly through beauty boxes, and am currently using their juice boost brightening serum, which is a great boost to... See more

Rated 1 out of 5 stars

Set up a subscription for head first shampoo and conditioner. Did not agree with my hair, left it limp and greasy. Did not receive a reminder about upcoming subscription. I have since returned produc... See more

Rated 5 out of 5 stars

Looking for a clean haircare brand that actually works can be a bit difficult but then I came across Wild Science Lab and their haircare range Leaf+Seed! I tried out their Root Range (pink bottles) sh... See more

Rated 5 out of 5 stars

I ABSOLUTELY LOVE this brand. Firstly, I love the beautiful colours and the packaging, it feels so luxurious. And I am obsessed with how everything is natural, no silicone, no parabens, no nasties... See more

Company details

  1. Cosmetic Products Manufacturer
  2. Cosmetics and Perfumes Supplier

Written by the company

Wild Science Lab is committed to producing high performance, botanical, sustainable product solutions that ensure exceptional performance while maintaining a continued promise of environmental responsibility. All products are cruelty-free in accordance with nature’s standards, made from the finest natural ingredients, vegan and developed to avoid commercially negative ingredients. All packaging is responsibly sourced, renewable and recyclable to ensure a sustainable natural footprint retaining functionality, elegance and conscience. We pledge to redefine your expectations, optimise your experience and connect with needs so often overlooked, to restore confidence and allow their skin, hair and wellbeing to flourish.


Contact info

3.9

Great

TrustScore 4 out of 5

117 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing products

Amazing products! I have been using WildScienceLab and my face already feels healthy and shiny! I was struggling to find a product that suites my dry skin, but ever since using these products, My skin feels much better!

4 March 2023
Unprompted review
Rated 5 out of 5 stars

Great conditioner

I used the damage recovery conditioner. I have dry, damaged hair from dyeing it and particularly dry ends. I have had great results from using this conditioner. Already, my hair feels smoother, less frizzy and in better condition.

4 March 2023
Unprompted review
Rated 5 out of 5 stars

BEST Beauty natural products ever!

BEST products ever!
Already tested their Night Switch Range & Fruit boost range! I saw very nice results on my skin and would like to test soon their shampoo Head First with CBD. I like also the value of the company and their transparency with the ingredients. BRAVO to their innovation Lab Team!

2 March 2023
Unprompted review
Rated 2 out of 5 stars

Anti-dandruff shampoo

Their anti dandruff shampoo made my scalp burn and itch like crazy and they delete negative reviews from the website.

Like a previous poster mentioned, my hair was coated with a greasy, slimy residue even after shampooing my hair twice on 2 different days.

20 February 2023
Unprompted review
Rated 2 out of 5 stars

Nonexistent customer service

Received my first order a week ago, two bottles of shampoo and two conditioners. One of the shampoo bottles had been damage due to insufficient packaging. The bottle had leaked. I reported it to the sales email address twice, sending photos and telephoned the shop and left a message. I suggested they send me a sample size bottle to compensate for the spillage. I have had no reply to any of my messages.
The irony is that had I realised before a placed the order that they retail in Wimbledon Village I could have simply gone to the shop. Irrelevant now as I won't be shopping with them again.

20 January 2023
Unprompted review
Wild Science Lab logo

Reply from Wild Science Lab

We apologize for the inconvenience and frustration caused by the damage to one of your shampoo bottles during shipping. This is certainly not the level of service that we strive to provide, and we understand your disappointment.

We apologize for the lack of communication regarding your messages to our sales email address and voicemail. We take our customer service seriously and we are sorry that we fell short of your expectations. We would like to make things right and provide a resolution for you.

Please kindly send us an email at [info (at) Wildsciencelab.com] with your order details and contact information so that we can assist you further. We would be happy to offer you a replacement shampoo bottle and a complimentary sample size bottle as a gesture of goodwill.

Again, we are truly sorry for any inconvenience caused and we appreciate your feedback as it helps us improve our service to better meet the needs of our customers. Please do not hesitate to reach out to us if you have any further questions or concerns.

Best regards,
CS

Rated 4 out of 5 stars

Bought headway for psoriasis scalp

Bought headway for psoriasis scalp. Scalp & hair structure has improved. Smells nice to although no perfume. Soothing & gentle. You can buy small size for £6 to try first. I now have ordered full size.

8 December 2022
Unprompted review
Rated 2 out of 5 stars

Sticky!

I first used these products yesterday - shampoo and conditioner. When I dried my hair I thought I’d forgotten to rinse the conditioner, it had been one of those mornings at home 😂 It was so sticky and greasy with that weird conditioner sill in feeling.

So the next day I washed and conditioned again and super rinsed - even worse this time like something accumulating.

25 November 2022
Unprompted review
Rated 2 out of 5 stars

Leaves hair looking and feeling greasy

After receiving a sample in a beauty box of one of their shampoos I was really impressed, it didn’t smell the best but made my hair feel stronger afterwards so I took a gamble and ordered two twin sets of full size shampoo/conditioner. Not cheap but felt with my hair so breakable it was worth it if it worked. I’ve now used them three times in between using other shampoos and conditioners but everytime I use them no matter how much I rinse my hair it dries looking and feeling really greasy. This is three times now so it’s not a one off, I’m gutted I feel like I spent a small fortune especially in this economic climate on ‘treating’ my hair to luxury but all it does it make me feel scruffy and like other people think I haven’t washed my hair!! I can’t really comment on how it’s helped my hair as it claims to do as I can’t get past the finished look of greasiness. I am truly gutted though as I’ve used them so can’t return and they don’t have a return policy if you’re not happy, safe to say I will not be ordering from them again. Shame as the story and ethos of the company makes me want to support them but the product does not live up to the expectation and is very expensive for what it is.
*update* 8/9/22
I reached out by email to the company following their response to this review on 3/9/22 following up on their offer of support or a cash voucher if the products don’t suit my hair type. I am still waiting to hear back from them 5 days later. Hoping this was not an empty invitation just to make the trustpilot review seem less favourable to them as a company. If they actually respond and make good on their claim to help me I will update this review accordingly. So far not looking good as this seems a long time to wait for a response on a company that wants to make their customers happy and return to them.

27 August 2022
Unprompted review
Wild Science Lab logo

Reply from Wild Science Lab

Hi Mrs. Reeve,

We're sorry to hear the products didn't suit your hair type. Please send us an email to info@wildsciencelab.com as we can offer a cash voucher if the products don't suit your hair, and we can also help you troubleshoot. (One of our specialists can reach out and help with the routine so that your hair doesn't feel greasy afterwards.)

Have a lovely evening!

Rated 5 out of 5 stars

A clean haircare brand that works!

Looking for a clean haircare brand that actually works can be a bit difficult but then I came across Wild Science Lab and their haircare range Leaf+Seed! I tried out their Root Range (pink bottles) shampoo, conditioner and hair mask and WOW I’m very impressed! The shampoo doesn’t strip the hair of your much needed oils, the conditioner gives incredible slip and the mask left my hair feeling so soft and manageable! All 3 products smell so beautiful but not too overpowering, which I love! If you’re in the market for a clean haircare brand that doesn’t break the bank then I highly recommend these!

5 August 2022
Unprompted review
Rated 1 out of 5 stars

Warning!!damaged my hair

I ordered all 3 types of shampoo and conditioner, I guess a bit of a gamble but had read some really good reviews and I had a discount code too. I have used every one if the shampoos and they have left my hair so, so dry. I contacted customer services who have told me that because I have used the products I cannot send them back or get a refund, how else as you supposed to know if a product is good or not if you haven't used them🤔 utter nonsense. I am 50 year old who takes pride in my hair with lots of knowledge in the hair industry & in my family. I feel totally insulted when it was suggested I spoke with one of their hair experts who could explain how to use these products correctly!! So sad that I have wasted so much of my money on these products from this company who's customer service is so unhelpful. I am writing this review to warn others about these products & this company so they don't waste their money like I did & damage their hair from the first use of one shampoo!! Feel like I have been scammed.

17 June 2022
Unprompted review
Wild Science Lab logo

Reply from Wild Science Lab

Hi Cath,

We are so sorry about this.

Our team do not recommend using all of the different hair treatments in one week and instead using each range separately as they are all designed for different hair/scalp concerns. We had also asked whether you would like to speak to one of our hair and scalp routine specialists in order to assist you. Do get in touch with us and we will assist you with your haircare and scalp-care routine as we would be more than happy to help!

We also offer sample- sized products to trial before moving on to full- size so that product does not go to waste as we follow environmentally friendly ethics.

Please reach out to us for further assistance.

Rated 5 out of 5 stars

Some of the best hair products ever!

I’ve been using Wild Science Lab products for just over a month now and I can’t begin to explain how much I love them! The Root Range has helped the softness of my hair and I can feel a huge difference in the way my scalp feels too. I would recommend them to everyone 💕

14 May 2022
Unprompted review
Rated 5 out of 5 stars

I've been trying out the Fruit Boost…

I've been trying out the Fruit Boost Range and my skin is positively glowing. The Power Smoothie Skin Polish smells utterly divine and it has the most lovely texture. It deeply exfoliates and leaves my skin super soft and smooth. The Juice Boost Brightening Serum is an absolute delight. It's lightweight, smells good and instantly gives my skin the boost in needs, leaving my skin hydrated and glowy. The Bright Start SPF 30 is perfect in every way. It's lightweight, doesn't leave a white cast and it doesn't feel heavy or uncomfortable like some I've tried in the past. Love each product and I will continue to use them in my skincare routines.

14 April 2022
Unprompted review
Rated 5 out of 5 stars

I am totally in love with bright start!

I am totally in love with the wild science lab products so felt moved to write a review of the product I’ve just emptied. The bright start SPF is amazing! Spf 30, no white cast, totally glowy and contains vitamin C for added glow and anti oxidant protection. I am so sad to finish this and will rebuy! Love it.

14 April 2022
Unprompted review
Rated 5 out of 5 stars

Luxury hair products that work wonders for my hair!

Had a bad experience at the salon when dying my hair and my hair became super dry and brittle after. Useful and friendly customer service when it came to asking which products would suit my hair type and state. Loved using their Root Range and since then I can see a significant difference in my hair, more hydrated and smoother. I’ve received SO many compliments so far and I’d strongly recommend them.

11 April 2022
Unprompted review

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