The flowers are amazing and just get better and better as they open! The yellow peonies are particularly fabulous! Only two disappointments in that I forgot to complete a message card to my daughter a... See more
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Review summary
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Reviews shaping this summary
Nice Flowers but I was disappointed by the size of the bouquet of flowers. I chose the largest size and the style wild. In comparison, I ordered an additional bouquet of flowers by another compa... See more
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Flowers were fantastic but were delivered too late in the day after our colleague had left the Chiswick Nursing Centre for the day.
Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to... See more
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Company details
Written by the company
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Contact info
Unit 3-4 Linford business estate, SW8 4AB, London, United Kingdom
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3.7
Average
434 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Beautiful expertly aranged flowers that…
Beautiful expertly aranged flowers that are stil looking great 5 days after delivery
16 August 2025
The flowers were gorgeous and delivered…
The flowers were gorgeous and delivered on time-Many thanks!
15 August 2025
The flowers didn’t last very long the…
The flowers didn’t last very long the dahlias only lasted 4 days and roses for by today I expected longer for £110
7 August 2025
Reply from Wild at Heart
Hi Christine,
Thank you for sharing your feedback. We’re really sorry to hear that your bouquet didn’t last as long as expected. This is certainly not the experience we want for our customers.
If you’re able to share some photos of the flowers with us at flowers@wildatheart.com, our team would be happy to take a closer look and see how we can make this right for you.
Many thanks,
The Wild at Heart Team
Stunning usually
Ordered Sunrise Magnificent the largest version .Arrived very lack lustre, un-magnificent and much much smaller than i expected having used W@H before .Flowers also dead within 5 days , would of expected to also to last a little longer
7 August 2025
Reply from Wild at Heart
Hi,
Thank you for your review. We’re very sorry to hear that your Sunrise bouquet did not meet your expectations and that the flowers didn’t last as long as they should have. This isn’t the experience we want for our customers, especially as you’ve ordered from us before.
To help us look into this further, could you kindly send some photos of the bouquet to flowers@wildatheart.com. Our team will review them right away and do our best to make this right for you.
Many thanks,
The Wild at Heart Team
Got the most gorgeous
Got the most gorgeous, luxury bouquet delivered with so much care. The flor
24 July 2025
Great customer service
Excellent customer service and quick action on their part when we needed a delivery address change-- beautiful blooms speak for themselves!
21 July 2025
The flowers arrived as programmed
The flowers arrived as programmed, and you contacted me to remind me I had forgotten to inform the sender’s name
10 July 2025
Very lovely flowers delivered on time
3 July 2025
Disappointing Experience on a Very Special Day
I visited the shop on Tuesday, 1st of July, full of joy and excitement, as I was looking to buy a small bunch of flowers for my wedding. Unfortunately, my experience was incredibly disappointing and upsetting.
There was a man with glasses working there who was extremely rude and dismissive. When I politely explained that I was a bride and asked for help selecting a small bouquet, he didn’t even acknowledge the occasion with a simple “congratulations.” Instead, he immediately quoted a price — starting from £75 — which left both me and my partner quite shocked, as I hadn’t even asked about the price yet.
I then asked if we could just buy a few individual stems to arrange ourselves. He said yes, but those started from £48. Since we were short on time and needed something quickly, we felt pressured to go ahead with the purchase.
Unfortunately, the flowers we were given were not fresh at all. It felt like he just handed us whatever was left over — older stock he wanted to get rid of. Within just a few hours, due to the heat, the flowers had wilted and looked completely lifeless.
This experience was very disheartening, especially on such an important and emotional day for us. If you’re looking for flowers to brighten your special day, I strongly advise you to consider another place where your happiness and occasion will be treated with care and respect.
I am happy to share the pictures of the flowers as well
1 July 2025
Unprompted review
Reply from Wild at Heart
Hi Paniz,
Thank you for taking the time to share your experience and congratulations on your recent wedding - we’re so sorry this wasn’t acknowledged properly during your visit. What should have been a joyful and memorable moment clearly fell short, we sincerely apologise.
We’re very sorry to hear you felt dismissed and pressured and even more so that the flowers did not meet your expectations. This is not the level of service we strive to provide, especially on such a special and meaningful occasion.
We take feedback like this very seriously and will be addressing it internally with our team. If you’re happy to share photos of the flowers, please send them to flowers@wildatheart.com, along with your contact details. We would really appreciate the opportunity to review what happened and make it up to you.
Thank you again for bringing this to our attention and we genuinely hope we can restore your trust in us.
Warm regards,
The Wild at Heart Team
Ordered peonies
Ordered peonies. They were too open to be enjoyed for very long. For £100 I would have expected better.
16 June 2025
Reply from Wild at Heart
Hi Susan,
Thank you for your review - we really appreciate your feedback. We’re sorry to hear that your peonies arrived more open than expected.
Unfortunately, the recent heatwave across the UK has caused flowers to open much more quickly than usual. While this is sadly out of our control, we’d still like to make it up to you.
If you could kindly send us a photo of how the peonies looked on arrival via flowers@wildatheart.com, our team will review it and get back to you as soon as possible.
Many thanks,
The Wild at Heart Team
Beautiful Bud Vases
Wild at Heart created beautiful bud vases for us for a very special occasion, matching the colours to flowers they provided a year ago for another special occasion! As ever the flowers were beautiful and the vases were delivered carefully packaged - faultless service from the best florists in London.
6 June 2025
My friend absolutely loved her…
My friend absolutely loved her flowers.. she was over the moon and they really cheered her up.. which is exactly what I had hoped they would do.. Your flowers are stunning and were delivered perfectly on time.
30 May 2025
Extremely expensive
Extremely expensive, very arrogant man serving me.
Won’t go back
29 May 2025
Unprompted review
Reply from Wild at Heart
Hi Florence,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet expectations and that you felt the service you received was unfriendly and inflexible - that’s never how we want our customers to feel.
We’re disappointed to hear this, especially as we’re known for providing warm and helpful service. Your comments have been shared with our team so we can take them on board and ensure we continue to improve.
As a small, independent business, we genuinely value every customer and regret that we’ve lost your support. If you’d like to speak further about your experience, please feel free to get in touch at flowers@wildatheart.com.
Many thanks,
The Wild at Heart Team
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