Wrong size item sent,returned the item back immediately as requested.Cost me £25.88 in postage, my item has been in Chinese customs since the 10th October 2025.They have no intentions of contacting th... See more
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Review summary
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Product not as described, arrived too late for my trip despite paying extra for fast delivery. Company misrepresents being UK based . For return I am expected to mail to China! A total rip off. O... See more
DO NOT USE THIS COMPANY. My wife purchased a coat from this company which when it eventually arrived from China was the wrong size. She contacted the company who told her to return the item at her own... See more
Wild Horizon are no longer replying to my queries as to why I have not been refunded for items I returned to China in August 2025...at my own cost even though they sent me the wrong size walking shoes... See more
Company details
Written by the company
Outdoor gear & accessories to elevate your next adventure. Explore nature with confidence. Make every journey unforgettable — discover Wild Horizon today: www.wild-horizon.com
Contact info
United Kingdom
- help@wild-horizon.com
- wild-horizon.com
1.1
Bad
174 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Truly appalling company
See below for this companies TRUE addrees.
Truly appalling company. Sent an unusable backpack that bears no resemblance to the one that I ordered. When I requested a replacement or a refund I was told I would have to send the item back to CHINA at my expense. I quoted UK trading law to no avail and to no response. This is not as you might believe from their website a European company it is in fact a Chinese company: below is copied from their email to me and is what you are told when things go wrong no matter that it is their fault:
Return costs are the responsibility of the customer, in accordance with our General Terms and Conditions of Sale.
We will not refund any return postage costs.
We recommend that you choose a shipping method with tracking to ensure secure delivery to our warehouse.
Refunds:
Once the parcel has been received and checked by our team, we will proceed with the refund within 10 working days.
Return address:
Warehouse TP-2
District de Jiang'an, Wuhan
Hubei, 430011
Chine
3 June 2025
Unprompted review
Avoid at all costs
Avoid at all costs. I thought I had checked everything to avoid buying off a scam website. Purports to be a UK business. Ordered a rucksack to be delivered in 2-3 days. Waited nearly 2 weeks. When it arrived, it was a different brand to the site photos. Nothing at all like the photos. It was cheaply made and very flimsy. No back padding as in the photos. It was shipped from China. Looking at the photos and reviews now I can see it’s a dishonest site. The UK phone number listed is invalid too. I emailed to ask for a refund as they are not selling as advertised. Received one email saying id have to pay for postage to return to China if I wanted a refund. All further emails were ignored. I had to raise a chargeback on my card. Only then did they contact me to ask why. No replies to my emails. Please avoid at all costs.
22 June 2025
Unprompted review
Reply from Wild Horizon
Hello,
We are sorry to hear that you are not satisfied with your purchase. Please contact us at help@wild-horizon.com and expect to receive a response within 24 hours. If you have not received a response within this time frame, please check your spam folder or search for help@wild-horizon.com in your email. Also, check that you have sent your request to the correct email address. If you still have not received a response, we encourage you to resend your message, as we are committed to responding to all customer concerns.
IMPORTANT: Please mention ‘TRUSTPILOT COMPLAINT’ in the subject line of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy.
Non-receipt of product: If you have not received your product, please contact us immediately. We will quickly check the status of your shipment and, if necessary, arrange for a reshipment.
Best regards, the Wild Horizon team
If I could I would give zero stars
If I could I would give zero stars. What a scammers. Avoid
17 June 2025
Unprompted review
Reply from Wild Horizon
Hello,
We are sorry to hear that you are not satisfied with your purchase. Please contact us at help@wild-horizon.com and expect to receive a response within 24 hours. If you have not received a response within this time frame, please check your spam folder or search for help@wild-horizon.com in your email. Also, check that you have sent your request to the correct email address. If you still have not received a response, we encourage you to resend your message, as we are committed to responding to all customer concerns.
IMPORTANT: Please mention ‘TRUSTPILOT COMPLAINT’ in the subject line of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy.
Non-receipt of product: If you have not received your product, please contact us immediately. We will quickly check the status of your shipment and, if necessary, arrange for a reshipment.
Best regards, the Wild Horizon team
Shipped from China and not good quality
I completely fell for the reviews posted on the Wild Horizon website, which looking back now seem really fake. I waited over two weeks for a rucksack and boots I ordered to be shipped over from China. Whilst customer service sent an auto reply to every email I sent, they couldn't ever tell me when my package was going to be delivered, and it all arrived too late for the trip I had planned. The products are not good quality. The fabric feels cheap. The straps on the rucksack are really flimsy, and the boots feel thin and plasticy.
13 June 2025
Unprompted review
Reply from Wild Horizon
Hello,
We are sorry to hear that you are not satisfied with your purchase. Please contact us at help@wild-horizon.com and expect to receive a response within 24 hours. If you have not received a response within this time frame, please check your spam folder or search for help@wild-horizon.com in your email. Also, check that you have sent your request to the correct email address. If you still have not received a response, we encourage you to resend your message, as we are committed to responding to all customer concerns.
IMPORTANT: Please mention ‘TRUSTPILOT COMPLAINT’ in the subject line of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy.
Non-receipt of product: If you have not received your product, please contact us immediately. We will quickly check the status of your shipment and, if necessary, arrange for a reshipment.
Best regards, the Wild Horizon team
I’d give less if I could - false advertisement claim pending
I’d give less if I could. The “goose down” sleeping bag is closer to a Synthetic bin liner. Product looks entirely different from the one that was ordered. Tried to return and we have to pay the shipping back to china. False advertisement claim pending.
13 June 2025
Unprompted review
Reply from Wild Horizon
Hello,
We are sorry to hear that you are not satisfied with your purchase. Please contact us at help@wild-horizon.com and expect to receive a response within 24 hours. If you have not received a response within this time frame, please check your spam folder or search for help@wild-horizon.com in your email. Also, check that you have sent your request to the correct email address. If you still have not received a response, we encourage you to resend your message, as we are committed to responding to all customer concerns.
IMPORTANT: Please mention ‘TRUSTPILOT COMPLAINT’ in the subject line of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy.
Non-receipt of product: If you have not received your product, please contact us immediately. We will quickly check the status of your shipment and, if necessary, arrange for a reshipment.
Best regards, the Wild Horizon team
AI Generated website
I have luckily never bought anything from this company but you can clearly see that almost every image on the wensite is AI generated, and the reviews on the website are fake. Please be very wary if planning to buy anything, at least until they prove they are actually shippping orders.
11 June 2025
Unprompted review
Reply from Wild Horizon
Hello,
We are sorry to hear that you are not satisfied with your purchase. Please contact us at help@wild-horizon.com and expect to receive a response within 24 hours. If you have not received a response within this time frame, please check your spam folder or search for help@wild-horizon.com in your email. Also, check that you have sent your request to the correct email address. If you still have not received a response, we encourage you to resend your message, as we are committed to responding to all customer concerns.
IMPORTANT: Please mention ‘TRUSTPILOT COMPLAINT’ in the subject line of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy.
Non-receipt of product: If you have not received your product, please contact us immediately. We will quickly check the status of your shipment and, if necessary, arrange for a reshipment.
Best regards, the Wild Horizon team
How can a company be so awful???
I quite literally cannot even give it one star. I ordered a fairly expensive bag. It took WEEKS to arrive and then when it finally turned up, they had sent me the completely wrong item. Bag looks horrifically cheap. I tried to ask for a return and they're trying to make me pay for the return! Insane! Please do not order from here! Ignore all positive comments, it is a scam.
9 June 2025
Unprompted review
Reply from Wild Horizon
Hello,
We are sorry to hear that you are not satisfied with your purchase. Please contact us at help@wild-horizon.com and expect to receive a response within 24 hours. If you have not received a response within this time frame, please check your spam folder or search for help@wild-horizon.com in your email. Also, check that you have sent your request to the correct email address. If you still have not received a response, we encourage you to resend your message, as we are committed to responding to all customer concerns.
IMPORTANT: Please mention ‘TRUSTPILOT COMPLAINT’ in the subject line of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy.
Non-receipt of product: If you have not received your product, please contact us immediately. We will quickly check the status of your shipment and, if necessary, arrange for a reshipment.
Best regards, the Wild Horizon team
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