Wigs.com – The Wig Experts™ Reviews 

11,240
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,307 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of styles and brands available, noting that the ordered products arrive very quickly and always in pristine, great condition. Reviewers also highlight the smooth ordering process, the helpful staff, and the exceptional overall quality of the wigs they receive. However, some reviewers were not happy with certain product expectations, mentioning specific issues regarding unexpected hair thickness, noticeable color variations, or occasional delivery delays. A few other people also felt that navigating the vast catalog to find the exact right shade, style, or density can sometimes be quite challenging.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the wonderful selection of... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautiful, realistic styles and... See more

Order

Customers had positive experiences with order, frequently noting that the website is easy to navigate and the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive promptly and... See more

Return policy

Consumers find return policy to be ambiguous, with many reviewers praising the straightforward, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You did great. The wig is beautiful. I completely satisfied with the ordering process and the product quality and the style. This is my issue with me. I haven’t worn the wig in public. It ju... See more

Company replied

Rated 5 out of 5 stars

I have ordered numerous wigs from Wigs.com and what I appreciate is that they almost always have the best price on whichever wig I'm looking for. They ship fast and the wigs arrive in good condition.... See more

Company replied

Rated 5 out of 5 stars

Thrilled with my Raquel Welch topper. It’s in salt and paper grey. Incredibly real looking. So very flattering! Was able to pop it in straight from the box. The customer experience was flawless. Wig... See more

Company replied

Rated 5 out of 5 stars

So far on my first time purchase of 4 wigs the service has been excellent. Customer service is very supportive and knowledgeable and my emails have been answered very quickly and consistently. I'm a f... See more

Company replied


Company details

  1. Wellness Center
  2. also in
  3. Pharmacy

Written by the company

Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.

Hard to Find Styles, In Stock

We have styles & colors other may not have in stock.

We have styles & colors other may not have in stock.
At Wigs.com, we do things differently. Many online retailers don’t hold inventory. Orders can be delayed, backordered, or shipped from multiple locations. We stock a large selection in our U.S. warehouse, so your order ships faster, with care, and without unnecessary delays.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

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Asks customers to review

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4.5

All reviews

(11,240)

1,243 reviews in the last 12 months

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Rated 5 out of 5 stars

As a first timer I was able to consult…

As a first timer I was able to consult with an agent on sizing, color before I ordered. They came so nicely boxed and the fit perfect. Thank you for helping navigate this new experience.

27 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Hammers,

We're so happy to hear that our agent was able to help you with sizing and color for your first order. We appreciate you acknowledging the perfect fit and nice packaging.

Rated 5 out of 5 stars

Sorry that neither of the Wigs worked…

Sorry that neither of the Wigs worked out for me. However, I will be shopping for a different one soon. My return was done with ease, and very good information

31 July 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Faye,

We appreciate your feedback and are glad to hear that your return process was easy and informative. We understand that the wigs weren't quite right, and we hope you find a perfect match with us soon!

Rated 5 out of 5 stars

Quick service

Quick service, quality products.

27 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Melody,

We're so glad to hear that you experienced quick service and are happy with the quality of our products. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Far better than I had anticipated

Far better than I had anticipated. Friends compliment me on my hairdo. I didn’t tell them it’s a wig.

26 August 2026
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Reply from Wigs.com – The Wig Experts™

Susie,

We're so glad to hear that you're happy with your purchase! It's wonderful that your friends are complimenting your new look. We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Wigs are beautiful and returns are…

Wigs are beautiful and returns are super easy!!!

27 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Tammy,

We are so pleased to hear that you find our wigs beautiful and that the return process was easy for you. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Easy returns

your outstanding your outstanding returns process which was cheap and easy (which makes you stand out from your competitors

26 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Mandy,

We are so pleased to hear that our returns process was easy and affordable for you. We strive to make every aspect of our service convenient for our customers, and it's wonderful to know we stand out!

Rated 5 out of 5 stars

Came just like you said

Came just like you said. Love your customer care and support. See you again

26 August 2026
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Reply from Wigs.com – The Wig Experts™

Janice,

We're so happy to hear that everything arrived as expected and that you appreciated our customer care. We look forward to seeing you again!

Rated 5 out of 5 stars

I appreciated the quick shipping

I appreciated the quick shipping! The place I usually buy my wigs was out of Madison by Belle Tress so I ordered from wigs.com. I was very pleased with my order. It shipped very promptly and you were less expensive! I may have to re-think about where I currently shop. I am pleased.

25 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Peggy,

We're so pleased to hear you had such a positive experience with your recent order! It's wonderful that your wig shipped promptly and that you found our prices to be competitive. We appreciate you considering us for your future wig purchases!

Rated 5 out of 5 stars

Been using wigs.com for years

Been using wigs.com for years. Never had a problem .

25 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Robert,

We're happy to hear that your many years of using our services have been problem-free. We appreciate your continued support!

Rated 5 out of 5 stars

Easy shopping and returns at great…

Easy shopping and returns at great prices.

25 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Trina Lee,

We're delighted to hear that you found our shopping experience to be easy and that our prices met your expectations. We also appreciate your positive feedback regarding our returns process.

Rated 2 out of 5 stars

The cut was frayed too much

The cut was frayed too much, look like Tina Turner, I attempted to groom, but too much damage, tossed in the can

25 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Fayrelia Dillard,

We’re sorry to hear the style and cut did not meet your expectations. We understand how disappointing it is when a piece arrives and doesn’t look or feel the way you anticipated. We wish you had contacted us before discarding the wig, as our Client Care Team would have been happy to assist with styling recommendations or review your return options. We appreciate your feedback and will be sure to share it with our team.

Rated 5 out of 5 stars

Experience with purchasing a wig!

I buy synthetic wigs (Jon Renau). In the past, I bought from a wig shop in St Louis Mo but have recently moved out of St Louis so I started ordering on line. I’ve ordered twice from Wigs.com & have been very pleased with quality, price, shipping and return policy. There is so much information on the site about the wigs, selecting the color, sizing, that it makes you feel good about making the right choice. I highly recommend Wigs.com.

24 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Mary Ann,

We are so happy to hear about your positive experiences with us, especially after your move! It's wonderful that you find our website helpful for making informed choices regarding quality, price, and our policies. Thank you for your high recommendation!

Rated 5 out of 5 stars

Great selection and even better…

Great selection and even better customer service. Highly recommend this company.

24 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Judy,

We're so happy to hear you enjoyed our selection and experienced such great customer service. We truly appreciate your high recommendation!

Rated 4 out of 5 stars

I like the Hollie wig other than I find…

I like the Hollie wig other than I find the bottom by the nape to be sparse, to me that is when the wig appears to look fake. I notice that on a lot of wigs. I am looking to purchase another wig, but I’m having trouble because of the sparse nape. The color Midnight Cocoa is beautiful! Also, I find that the shipping takes long. I’m willing to pay for Next Day Air, but it really isn’t Next Day Air. Next Day Air means you get it the Next Day! So why pay for that service when you’re not receiving your package the Next Day!

22 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Michele M,

We appreciate your detailed feedback on the Hollie wig and the beautiful Midnight Cocoa color. We understand your concern regarding the density at the nape, and we recognize how this can impact the natural appearance of a wig. We are always looking for ways to improve our products, and your comments are valuable in that process. We also acknowledge your frustration with the shipping time for Next Day Air. We understand that when you select an expedited service, you expect to receive your order within the specified timeframe. We are actively reviewing our shipping processes to ensure they align with the expectations set for our customers.

Rated 5 out of 5 stars

Great product

Great product, great company

5 September 2026
Unprompted review
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Hello,

We are so glad to hear you had such a positive experience with our product and our company. We truly appreciate your kind words!

Rated 5 out of 5 stars

Beautifully Pink

I have been wanting a real pink wig and finally found one. I have purchased others that have a pink hue to them but the pink was so faint that you can’t see it really. This pink wig is the real deal. I wish it was a shorter style like my two favorites Ignite or Brann but this one will do for now.

24 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Billie ,

We are so happy to hear you found the perfect pink wig you were searching for! It's wonderful that this one truly delivers on the vibrant color you desired. We appreciate your feedback regarding the style and will certainly keep your preference for shorter options in mind.

Rated 4 out of 5 stars

My wig was not delivered the way I…

My wig was not delivered the way I expected it to be delivered but it reached on time,the company made sure that I was catered for, however I noticed that the lace front was different this time around à bit harder and was hurting when I wore it, the fibers are also thinner.This is the second time that I purchased the same wig.Otherwise I love the wig

6 August 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Karuna,

We appreciate you taking the time to share your feedback. We're glad the wig arrived on time and that we could assist you. We're concerned to hear about the lace front being uncomfortable this time, especially since you've purchased this wig before. We are looking into this to understand the difference.

Rated 5 out of 5 stars

Buy with confidence! Wigs.com is an honest company with an excellent return policy!

Multiple great experiences with wigs.com!

I've placed several orders for my wife, and we have returned most of the wigs purchased.

The reasons for the returns have nothing to do with the quality of the wigs--they are all excellent. It is just that she currently has a wig that she loves, so a new one needs to be at least that good or better.

And you never know if you will like a wig until you try it on. So you try on many wigs to hopefully find one you like a lot. It has to be a heck-yes for both of us to keep the wig--mainly her!

More than once, our orders have totaled over $500 and $1000 dollars and wigs.com has given a prompt, full refund in every case for the wigs returned. Of course, we followed the rules and returned within the 45 day window (within a week actually) and in new condition, carefully repackaged.

Buy with confidence from this honest, generous company!

5 September 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

KC,

We truly appreciate you sharing your wonderful experiences with us! It's fantastic to hear that even when a wig isn't the perfect match, the quality of our products consistently meets your expectations. We understand that finding the ideal wig is a very personal journey, and it often takes trying several styles to discover "the one" that truly resonates. We are glad our return policy provides the flexibility needed for your wife to find a wig she loves as much as her current favorite. We are committed to ensuring a smooth process for our customers, and we're happy to know our prompt refunds and adherence to our return guidelines have contributed to your confidence in us. Thank you for your kind words; they mean a lot to our team!

Rated 1 out of 5 stars

Service was great, but….

Service was great. Color, hair quality great. But I haven’t been able to wear it: the hair falls forward which falls too close to face. Worst of all, the bob I’ve ordered several times in the past( Cameron, lite) flips up. I look right out of the 50’s. I’ve tried multiple times: wetting it, pinning rollers to make a page boy or at least fall straight down . I can’t change it, and I can’t wear it. In all the wigs I’ve had, this is the first I’ve had that I couldn’t work with, if even needed, and fix. I didn’t contact or send back because I’ve never experienced this and so thought as time went on, I could fix it. It ‘s clear now that I can’t. Expensive lesson. I also finds out now, no local salons will work on ANY wig if they didn’t sell it. Any suggestions for what more I can do? It’s Jon Renau, my favorite. Thx

20 July 2026
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Reply from Wigs.com – The Wig Experts™

Sandy,

Thank you for sharing your experience. We’re glad to hear you were pleased with the service, color, and hair quality, but we’re sorry this Jon Renau style hasn’t worked for you as expected—especially since you’ve had such positive experiences with the brand in the past.

We understand how frustrating it can be when a style simply won’t lay or behave the way you need it to. Our Client Care Team includes licensed cosmetologists who may be able to offer styling and care recommendations to help with the forward movement and flipping you’re experiencing. Please reach out to us directly so we can discuss the piece and see what options or techniques we can recommend.

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