Wig Outlet Reviews 9,128

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 818 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting the variety of styles and colors available, as well as the excellent quality of the items. Many appreciate the competitive pricing, often finding great deals on high-end products, and the efficient delivery service. The return policy is frequently mentioned as hassle-free, with easy processes and quick refunds, making the overall shopping experience very positive. However, some customers occasionally experienced issues with product quality, noting instances of wigs appearing defective or previously worn. A few reviewers also reported problems with delivery, such as missed attempts or lost packages. There were also isolated concerns regarding the return policy, with some customers facing difficulties or unexpected charges when trying to return items, particularly those purchased as closeouts.

What people talk about most

Product

Consumers generally express satisfaction with the product, often praising the variety of brands and styles,... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting its speed and efficiency.... See more

Quality

People report positive experiences with quality. Many customers praise the excellent material and natural... See more

Price

Reviewers highlight positive aspects of price, with many customers praising the great and reasonable prices,... See more

Return policy

Customers consistently note positive experiences with the return policy. Many reviewers find the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've purchased several wigs from Wig Outlet and they always offer great prices and the orders arrive quickly. When I needed to return one because the cut and color just didn't work for me, the return... See more

Rated 5 out of 5 stars

Customer service was helpful and prompt when I had an issue with website function. Deliveries are prompt. With so many style and color options, and great pricing it's not hard to find something you l... See more

Rated 5 out of 5 stars

Made a recent purchase with WigOutlet and missed the coupon offer emailed one-two days after purchase. I emailed client care requesting a credit for the coupon amount and Aryana Petite offered to d... See more

Rated 5 out of 5 stars

Great sellection of different styles & prices. I was allowed to order & try wigs to determine the ones that were perfect for me. No hassles with easy returns & quick refunds. I was able to find sever... See more


Company details

  1. Beauty & Well-being

Written by the company

SAVE Up To 70% on Name Brand Wigs and Hairpieces. New Inventory Added Daily! FREE Shipping over $99


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Rated 5 out of 5 stars

Your satisfaction is a priority with Wig Outlet

Customer service was helpful and prompt when I had an issue with website function. Deliveries are prompt. With so many style and color options, and great pricing it's not hard to find something you like. But sometimes a color or style just isn't right. The return policy is terrific. Most products are returnable, and their pre-paid label option simplifies the return process. Acknowledging every step of the purchase and shipping-- or the return process --is reassuring.

8 April 2026
Rated 5 out of 5 stars

Happy customer that will continue to shop here!

I've purchased several wigs from Wig Outlet and they always offer great prices and the orders arrive quickly. When I needed to return one because the cut and color just didn't work for me, the return was fast and hassle free. Will continue shopping here!

3 April 2026
Rated 3 out of 5 stars

Totally disappointed

Prices are great! I have ordered the same style Raquel Welch short wigs. Two extremely full,one too small, and the most recent one is snug plus it looks like it was professionally trimmed... very short all the way around. Too expensive to return.

7 April 2026
Wig Outlet logo

Reply from Wig Outlet

Maw Maw,

Thank you for your feedback. We’re sorry to hear about the inconsistency in fit and styling. That’s definitely frustrating, especially with a style you’ve ordered before. Please reach out to our customer care team. We’d love to take a closer look and see how we can help.

Rated 5 out of 5 stars

The wig is amazing

The wig is amazing. None of my friends or relatives can even tell it’s a wig it looks so natural. It’s so close to my normal color and cut. It is comfortable and I couldn’t be happier.

7 April 2026
Rated 5 out of 5 stars

I was extremely happy with my purchase

I was extremely happy with my purchase. This was my first wig purchase and I love it! It looks exactly like the pics and the color is more beautiful in person. It was reasonably priced and was delivered super quick. I will be ordering again.

6 April 2026
Rated 5 out of 5 stars

Shipping was fast

Shipping was fast, The discount was great. I ordered 2 different wigs and they were super fast getting here and exactly what I expected!

2 April 2026
Rated 5 out of 5 stars

I’m Always satisfied with customer…

I’m Always satisfied with customer service. Sometimes a wig doesn’t work for you. Care for it like the instructions provide in shipping. Then, if you don’t like it, return it. You will pay a shipping fee to send back but I feel that’s fair. It’s easier than driving somewhere to try on wigs.
I’ll continue to shop with them in the future. Great prices for same quality elsewhere. Sometimes, you might run into an issue with the product. Call customer service and let them assist you.

31 December 2025

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