Wifi Hire Reviews 

302
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Brilliant service the WiFi worked perfectly. Brilliant communication when I emailed asking questions staff very friendly they answer quickly. I’d definitely recommend them if you need temporary WiFi.... See more

Rated 1 out of 5 stars

I was charged £80+ for two days of not great connection. They wouldn't give my deposit back. I couldn't get to a post office immediately after using, so they got the router back a few days late,... See more

Company replied

Rated 5 out of 5 stars

I recently moved into a new-build home to learn it would take two weeks to be connected to broadband. The house gets terrible (one or two bar) 4G signal so home-working was impossible. Wifi Hire deliv... See more

Rated 5 out of 5 stars

We moved into a new property and our internet was not due to be installed for a week later. I work from home and watch a lot of tv so this hit me hard! I came across Wifi Hire and it arrived... See more

Company details

  1. Internet Provider

Written by the company

Hire Temporary Wifi internet device to get short-Term internet in the United Kingdom. Wifi Hire provides you with wifi internet device rental for home and business.


Contact info

4.2

Great

TrustScore 4 out of 5

302 reviews

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4.2

All reviews

(302)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

It saved me during a move

It saved me during a move! I work from home and I HAD to have internet. I was havign some issues setting up broadband and this was a great alternative while I sorted everything out. It's not cheap by any means, but the value is in the convinience.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service!!!!

It was easy and quick to order, with the unit arriving the next day. Definitely got me out of a bind with I had a failure with my (former) wifi supplier.

Can't compliment the staff enough - very friendly and helpful with prompt replies to all my questions.

Thank you very much!

11 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! I needed a temporary WiFi service having moved home and awaiting Virgin to re-connect my service. My WiFi Hire unit arrived the day after I ordered. I plugged it in and immediately had WiFi service throughout our new house until Virgin hard wired our normal service. Many thanks WiFi Hire, appreciated your help!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

5*’s all day long

5*’s all day long!

The router came next day and worked off the bat, we ran my computer and my husbands PS5 and he even got online gaming.

Seamless process and we are very happy with the service. We will recommend you to everyone!

Thank yo!

3 June 2025
Unprompted review
Rated 5 out of 5 stars

I am so happy I found this company

I am so happy I found this company. I have 2 autistic kids and our electronics are essential for their regulation, so when we booked a holiday we were concerned about Internet access. I looked into adding data to their sims but for the amount we'd need it was going to be expensive and I didn't want to take out a contract on a portable wifi. Then I found wifi hire, it was everything I was looking for. It was cheaper than 5gb of add on data for 2 sim cards and would allow me and my husband Internet too. They provided everything from the mini router to the charging cable and a power bank plus a the return label. I hardest part was finding a post box. I cannot sing the praises of this company enough and will definitely be using them again if we have another holiday or if we move house, anytime I'm worried about not having interent access.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

I have used this company on several…

I have used this company on several occasions. They provide an excellent service: the router is delivered when they say it will, the return is simple, the deposit is returned quickly and the router works faultlessly. I rarely write reviews, but exceptional service and product prompts me to do so on this occasion.

20 May 2025
Rated 5 out of 5 stars

Great service

I used Wifi Hire for the first time and the service was great, I would highly recommend

Thank you so much for your help

20 May 2025
Unprompted review
Rated 4 out of 5 stars

Good temporary solution

Good temporary WiFi solution for our new business. Connection was decent most of the time. Not the fastest or strongest and very occasionally dropped out, but overall did what we needed it to do with very minor drops in service. We couldn't have got our business up and running for the first 2 weeks without it. Would recommend to anyone who needs short term WiFi in a pinch.

10 April 2025
Rated 1 out of 5 stars

worst decision!

worst decision!
Do NOT USE this company's service. as many reviewers already said, i will add one more case: this device turns off automatically randomly, its battery cannot last more than 4 hours. and even plugged in with a portable powerbank, even it is on, the signal is very very poor and unstable. DO NOT USE IT!

9 May 2025
Unprompted review
Wifi Hire logo

Reply from Wifi Hire

Hi KS,
Thanks for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.

This has been investigated, and unfortunately, we can't find any order under your name on our system.

The portable device is to be charged for a minimum of 2 hours before usage or disconnecting it from a power source, so that it is fully charged before taking it out and about.

When the device is switched on, the icon lights appears on the surface of the device for a few minutes, then the icon lights disappears after a few minutes as a way to preserve the battery ( the device was manufactured this way to help prolong the battery power). The device is still connected to your gadgets and functional even when the lights disappear.

The portable device relies on there being a telecom mast within the area it is being used (similar to what mobile phones rely on), so when it is being used in remote locations or in areas without a telecom mast installation nearby, then you wouldn't be able to get reception in those areas until you get to a region/area with a telecom mast.

We use 4 of the top/major data providers for the supply of data. If you were experiencing telecommunication equipment failures at your location, I believe our customer service team member would have provided you with a replacement device on a different data provider with a better network coverage at your location.

We apologise for any inconvenience experienced.

Kind Regards
Wifihire.co.uk

Rated 5 out of 5 stars

Brilliant temporary broadband

We needed internet when we moved into new home and I was very apprehensive about this but I needn't have worried. It arrived, to a different address but we told them where it would be used so that it picked up the correct signal, we plugged it in and it worked. It was amazing. I needed to extend my hire so I just emailed and it was done. I would recommend to anyone

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Does what it says on the tin. Amazing bit of kit!

After moving house we needed temporary internet before BT could rock-up & install a fibre line. The missus found these guys so I plumped for the '5G Temporary WiFi internet for Home & Business'. It arrived A-OK and did EXACTLY what it said it would do. Amazing bit of kit! It found the local 5G network straight away so I tentatively plugged-in the ethernet connection from this to my PC and this box of magic saved the gig I was working from home on as well as the missus making Teams calls for the next 3 days. Five stars from us! Would 100% recommend to anyone in the same situation.

21 March 2025
Unprompted review
Rated 1 out of 5 stars

Very poor signal and even worse customer service. Do not use this company

Do not use this company, device kept switching off and when on we had very little connection. Paid for 5 days, received it on Saturday returned it first thing on the Monday with a note explaining (e-mail also sent) and only received deposit back and have ignored my requests for refund since!! Appalling service!!!

26 April 2025
Unprompted review
Wifi Hire logo

Reply from Wifi Hire

Hello Dawn,

Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

I have searched through our customer service support inbox as part of the investigation. Unfortunately, our customer service team was not made aware of the speed challenges being experienced during your hire period, and we had only been contacted after the hire had ended. I can also see that the customer service team had sent 4 replies to you, but it looks like your email server was blocking the email from getting to your inbox in regards to the note you wrote in the return package when we received it.

There are different external factors that can affect speed. When our customer service is contacted during the hire period regarding any challenges being faced, our customer service team will promptly investigate the issue to identify its cause and determine if it can be resolved remotely. Alternatively, we cross-check coverage from other data providers we work with. If an alternative network is available and is not experiencing technical issues, we quickly arrange for a replacement device.

We apologise for any inconvenience this may have caused.

Kind Regards
Wifihire.co.uk

Rated 5 out of 5 stars

Five Star Service

Second time I've used the services of WifiHire. The device arrived on time and was up and running within minutes, exactly as needed. At the end of the hire period, the deposit was returned reasonably promptly. I've no hesitation recommending this company.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Fast, simple and easy

Easy to use, very responsive staff, excellent internet connection with no issues. Very easy to extend hire and simple to set up and return.

14 April 2025
Unprompted review
Rated 3 out of 5 stars

WifiHire provided quick delivery and a…

WifiHire provided quick delivery and a smooth return process, but the experience was mixed. The router was functional, but coverage in my area (using Three) was poor, and I faced some communication issues during my hire period. The service has potential, but check network compatibility before renting. It’s an okay solution overall. ⭐⭐⭐

22 February 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to get any help

Ordered and received a router. Worked great until I tried to extend the hire period. I keep getting emails being told to respond to the hire confirmation email. Except I DIDNT GET ONE! No it’s not in spam. I can’t find it anywhere.
I’ve been trying to contact them for 12 DAYS! I’ve emailed and emailed and get generic emails back telling me to respond to a confirmation email that I don’t have. I’ve even now managed to pay to extend the WiFi through a link in one of the emails reminding me the hire period is up. But despite the extra payment the router has been cut off. So now I’m out of pocket too. Just the most impossible company to try and get hold of. No contact number. The website says they respond quickly to emails. Except they don’t. They don’t respond at all!!!!!!
Just avoid.

3 March 2025
Unprompted review
Wifi Hire logo

Reply from Wifi Hire

Hello Natalie,
Thank you for providing us with your feedback.

This has been looked into, and I can see you had extended your hire twice, and both times you had done it by using the hire extension page link that was sent to you by the customer service team (which was the same link).
I can see from the email communication that the hire extension link was shared with you for your first extension (and this was done through your hire confirmation email).
You had then emailed us after your 1st hire extension ended to request for the hire extension link to extend your hire further, and the customer service team member had highlighted that the link was the same link which was previously shared with you (in the same email thread you had replied) , and I can see you then paid for the extension using the link.

I can also see that after your hire ended again, the customer service team had contacted you to notify you that your hire was 4 days overdue (you had kept the device 4 days beyond your end of hire date).
But we received no response.

Based on Royal mail return tracking page (and using the tracking code of your return label), I can see the device was dropped off at your local post office 3 hours after we emailed you that your hire was 4 days overdue.
The cost of the late return/extended period was then deducted from your refundable deposit after the device arrived back with us.


Kind Regards
Wifi Hire

Rated 1 out of 5 stars

1mbps download speeds and 0.22mbps upload speeds

I have received this router today for temporary home internet and unfortunately the speeds are awful and means the internet is non functioning. It’s a shame as the idea is brilliant but with 1mbps download speeds and 0.22mbps upload speeds, this isn’t useful for its intended purpose. I should say we aren’t in particularly rural area, we get solid 4G signal on our phones through our mobile provider and brilliant broadband speeds from Sky.

In response to the reply below - I emailed on Monday and never got a response. It’s now Saturday.

24 February 2025
Unprompted review
Wifi Hire logo

Reply from Wifi Hire

Hello Sophie,
Thank you for providing us with your feedback.

I can see this is an existing order. Please send an email to us as a reply to your hire confirmation email so that a support team member can help resolve any issue being experienced or guide you, as a review platform wouldn't be suitable/ideal for providing technical support relating to your order.

Kind regards,
Wifi hire UK

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