Wifi Hire Reviews 

303
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that devices arrive promptly, work wonderfully well, and are incredibly easy to set up right out of the box. People also highlight the immense helpfulness of the temporary WiFi service during house moves, making it simple to get online immediately when needed. However, some customers also noted issues with delivery delays, and a few mentioned that connection speeds occasionally fell short of expectations. A few customers also felt that returning the equipment or handling deposit refunds was occasionally frustrating or less than straightforward.

What people talk about most

Service

Clients share positive opinions on service, noting that it provides a quick and reliable temporary solution... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and efficient... See more

Website

Customers consistently note positive experiences with website, describing the ordering process as quick and... See more

Product

People report ambiguous experiences with product, reflecting a split opinion among users. While many... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting seamless setups and quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good communication every step of the way. We had the temporary WiFi for 2 weeks which was a great help due to working from home, though there were times where it dropped and had to restart the comput... See more

Company replied

Rated 4 out of 5 stars

Did not work for me, returned for a refund but still got charged over £10 for admin and postage charges. Thought that was very unprofessional given that their service did not work for me at all. *Upd... See more

Company replied

Rated 5 out of 5 stars

Can't fault anything, good communication before ordering, arrived a day early. Was using for a week on a caravan holiday in wales, they checked the signal before ordering to make sure it was suitable.... See more

Rated 5 out of 5 stars

Brilliant service the WiFi worked perfectly. Brilliant communication when I emailed asking questions staff very friendly they answer quickly. I’d definitely recommend them if you need temporary WiFi.... See more


Company details

  1. Internet Provider

Written by the company

Hire Temporary Wifi internet device to get short-Term internet in the United Kingdom. Wifi Hire provides you with wifi internet device rental for home and business.


Contact info

4.2

Great

TrustScore 4 out of 5

303 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(303)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect WiFi for UK Trip

Picked up mobile hotspot from Heathrow and it was ready to go right out the package. Worked flawlessly throughout my 18 day stay in the UK. Use and return instructions very easy to understand. Deposit returned promptly at end of hire. Will definitely use again on my next visit.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Wifi Hire service

What a great service with excellent kit with speedy delivery. With a house move looming and no internet for several days after completion on the horizon the 1-3 day service from WifiHire was brilliant to bridge the gap and get the families tech online immediately. The device arrived less than 10 hours after making the booking and was easy and straightforward to setup and use - big thanks

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Worked very effectively for our needs

Worked very effectively for our needs, is not a cheap option but given the stressful nature of house moving and the challenges that having no internet can provide I would recommend this as an ideal solution to take some of the pressure off. The coverage and signal was excellent with no issues.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Customer service

To be updated with Internet speeds upon use of portable WiFi. This review is based solely off of customer service.

They emailed me twice, at midnight and 3am, to ask me to change my address because Manchester Airport no longer does pick ups. They did not consider time differences or the fact that my flight is tomorrow... What if they emailed me even later and I was already in the air?! As soon as they were notified that Manchester doesn't do pick ups they should have contacted me. They left it until last minute and then framed the second email urging me to respond as if it was my fault!! I'm not responding to emails in my sleep.

They also have made no effort to reimburse for the inconvenience or to try and keep pick up to a similar location.

Honestly, I sincerely regret buying wifi online instead of at the airport once I arrived. Lesson learned.

14 February 2026
Unprompted review
Wifi Hire logo

Reply from Wifi Hire

Hello Sacha,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

I have investigated this and I can see from the customer service inbox that a customer service team member had sent you an email at 2:58 pm (UK Time) 3 days before your start of hire date, requesting for an alternative shipping address so we have the device delivered on time because while preparing your order for dispatch, that was when we noticed that the post office at Manchester Airport, is no longer available to receive packages.

A team member sent a follow up email 2 hours later just in case you missed the first email. So we could receive the required address and have the device dispatched and delivered on time.

I can see the device was delivered to the alternative address you provided 1 day before your hire start date, and I can see this is an ongoing hire. Given that Trustpilot wouldn't be an ideal place to provide customer service for an ongoing hire, I would recommend you contact the customer service team if you require further assistance, so that they can be in the best position to support you.

Sorry for any inconvenience experienced.

Kind Regards
Wifihire.co.uk

Rated 5 out of 5 stars

Works Perfectly!

Delivered on time, worked perfectly, simple return process. Would not hesitate to recommend WiFiHire to anyone needing a temporary internet connection.

30 January 2026
Rated 1 out of 5 stars

£90 pound for 10 days of low speed…

£90 pound for 10 days of low speed internet. They keep deposit without notification or sending reminders. Better option out there, avoid.

22 January 2026
Unprompted review
Wifi Hire logo

Reply from Wifi Hire

Hello Alessandro,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

I have investigated this and I can see our system sent you an end of hire reminder email 3 days before your hire ended, and a customer service team member also sent another reminder a couple of days past the end of hire date which I can see you had replied to.

Regarding your feedback about the low speed, I have had a look at the customer service inbox and I can see we didn't receive any message from you during the hire period regarding experiencing slow speeds.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.

Regarding when you posted back the device, I have checked the Royal mail return tracking page and it shows your hire ended on the 1st of February 2026 but you posted the device at a parcel shop on the 4th of February which is 3 days after your hire ended.

A hire can be extended for if needed for longer than the period it was hired for by either emailing us to request a hire extension or using the hire extension link included in the hire confirmation email you received after placing a hire.

Kind regards
Wifihire.co.uk

Rated 5 out of 5 stars

Brilliant cost effective solution if wifi needed.

Found the WiFi company while searching for a solution while waiting for cable to be fitted at new address, it worked really well for two people on laptops all Apps working on TV when needed speeds were excellent , 5stars all the way for us.

3 February 2026
Unprompted review
Rated 2 out of 5 stars

Smaller can be better!

This was our second hire - the first (of the small WiFi box) worked perfectly so we thought it worth trying the more powerful, faster internet version this time. First issue, it did not fit through the letterbox so 24 hours was lost awaiting the delivery that I was at home for. The box did not work as well as its smaller brother, connections being painfully slow. Just getting email to work seemed challenge enough, no gaming was attempted.

29 January 2026
Wifi Hire logo

Reply from Wifi Hire

Hello Diana,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

This has been investigated and I can see your hire started on the 16th of January. As a courtesy, we dispatched your device in advance for a scheduled delivery on January 15th.

Royal Mail requires a signature for these deliveries. According to the Royal mail tracking page, an initial delivery attempt was made on January 15th, however, there was no response. It was successfully redelivered on January 16th (your hire start date).

Regarding the network speed you described, it's highly likely a local signal mast serving your area may have been experiencing a failure or damages, and this is usually scheduled for repairs by the network provider as fast as possible to get everyone in the local area back to a good speed.

In these instances, our standard procedure is to first investigate whether the issue can be resolved remotely. If the disruption is persistent, we will identify an alternative network provider with better coverage in your area and arrange for a priority replacement device to be sent to you.

Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind Regards
Wifihire.co.uk

Rated 5 out of 5 stars

Did the job perfectly

Did the job perfectly! We moved house and knew we would not have internet for a few days. Not only did the package arrive quickly, it was very easy to get started – and the coverage/strength was better than expected. Returned the package easily too. Can’t fault this service.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Exactly what we needed

Exactly what we needed. Moved house and had to wait two weeks until Sky WiFi was installed. Ordered a WiFi box (sat PM) and it came Tuesday AM, plugged it in and it was ready to go. No issues with connection for two people WFH and on video calls or connecting multiple TVs, devices and Alexa’s.
Couldn’t recommend more. Would use again.

26 January 2026
Rated 4 out of 5 stars

Great product

Great product, arrived on time - was invaluable for helping us run a divisional conference. Quick to reimburse deposit.

27 January 2026
Unprompted review
Rated 4 out of 5 stars

Fast delivery

Fast delivery, the WiFi box was really good. I hired these business package and it covered a wide area as well as supporting multiple devices. However for 3 weeks it was quite expensive to hire. I did have to reboot the WiFi box a few times as the signal dropped but other than that worked well.

15 January 2026
Wifi Hire logo

Reply from Wifi Hire

Hello Shabnam.

Thanks for taking the time to give us your feedback. We are glad to know the device was a great help when you needed it.

Regarding rebooting the device, it's highly likely a local signal mast serving your area may have been experiencing a network fluctuation, and this is usually scheduled for repairs by the network provider as fast as possible to get everyone in the local area back to a good speed.

Hence rebooting the device automatically reassigns the device to a different network mast in the location that is working well and not experiencing heavy usage.

Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind Regards
Wifihire.co.uk

Rated 5 out of 5 stars

Fantastic service.

Fantastic service.
The team replied immediately to my enquiry, and even though it was late in the day, they made sure I had a unit the next day. Simple to use, I plugged in and was back online within minutes. They will be my backup in case of any future internet issues.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, Great Service. Refunded the days we didn't use without asking. So useful for easy access to wifi having just moved house.

22 January 2026
Rated 5 out of 5 stars

The product was exactly as advertised.

The product was exactly as advertised.
I was really worried about having no internet when we moved, and when ordering this, it was with a bit of cynisism, but it arrived exactly as requested, and it was as easy to set up as the marketing claims it is.
AND it gave us flawless internet until we got our permanent connection.
Would highly recommend.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Hight recommend, a perfect soultion.

Fantastic company.
Wifi box worked instantly, it's literally plug in and GO!
Great customer service.
Fast delivery.
Swift solution and resolution when I had to amend my order.
Highly recommend for both product and service.
The deposit refund was very prompt.

23 January 2026
Unprompted review

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