Delivery was a bit slower than anticipated, some of the pieces of wood were off size so we had to improvise for steps that followed, construction itself was moderately difficult, instructions were n... See more
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Overall it was a good experience. Trying to make payment was tricky. The system kicked me out a number of times. Just one small thing to note, the delivery dates are very far out which is a pity w... See more
What went right is probably the better question. What went right? It finally arrived and the kids love it...however the lack of communication and stress caused from buying the swing would not... See more
Quality kit, packaged well and delivered quickly. It's a little more involved than an Ikea style assembly, but taking time to review the instructions (mostly pictures) will pay off. The end result... See more
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Company details
Written by the company
Enchant your children with a Wickey climbing frame for happy outdoor moments ☀ Slide ✓ Swing ✓ Sandbox ✓ 10-year warranty • Free shipping ➤ Order now!
Contact info
Franz-Savels-Straße 69, 52538, Gangelt, Germany
- +353 (0)76 680 5558
- info@wickey.ie
- wickey.ie
3.9
Great
165 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent customer service
Excellent customer service, price and quality. Received message that shipper reported damage to shipment, handled superbly by Wickey, and turned out to be no damage to actual items.
Top quality construction and very happy with value for money.
16 June 2022
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for sharing your feedback with us. We are happy that you are satisfied with your overall experience with us and that you feel it is good value for your money. Wishing your family lots of fun with this purchase. Your Wickey Team
The kids absolutely love the new…
The kids absolutely love the new addition to the back garden. Our little boy with Autism has not come off it since it was assembled but he’s happy and needs the sensory input. Thumbs up all round 👍🏼
16 June 2022
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. At Wickey, we believe it is important for children to develop through play. We are happy that one of our play sets can contribute to that in the safety of your own back garden. Have fun! Your Wickey Team
Excellent all round
Excellent easy site, straightforward purchase great product and swift delivery ☆☆☆☆☆
16 June 2022
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, we are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience all round. We wish your family lots of fun with the product. Your Wickey Team
Super fast service and excellent…
Super fast service and excellent communication, I was kept up to date throughout the whole shipping process.
The playsets itself is amazing. Great quality and the kids absolutely love it.
16 June 2022
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. At Wickey we strive to give our customers the best experience and we are pleased that you liked both our products and our service. We wish your kids lots of fun and adventures. Your Wickey Team
I ordered a slide and telescope
I ordered a slide and telescope. Delivery was slow with no means of tracking. When it arrived found the quality of products to be poor especially for price. Slide was advertised as coming with "a water attachment". It didn't come with this feature only a plastic coupler at the back. When I questioned this I was told you simply drill the slide yourself and sand. That to me is like being told you are getting a window and then be told just cut it out yourself, I could have done that anyway. The quality at the top of the slide is not great and after one day showings signs of use. Would not use again nor would I recommend to a friend.
25 April 2022
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are saddened that you are disappointed with your purchase from us. We are happy to look into your complaint and therefore ask you to contact us via the contact form on our website with the subject "rating" and to provide us with your order number. We are sure to find a suitable solution together. Your Wickey Team
Great website
Great website, super pictures of all products. Water slide feature a big plus! Great range of products suitable for kids of all ages.
24 March 2022
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your positive feedback. We are pleased that we could convince you of our products. We wish your family lots of fun and laughter. Especially with sliding down the waterslide in summer! Your Wickey Team
An excellent website easy to Navigate…
An excellent website easy to Navigate and makes choosing what you want enjoyable
24 March 2022
Unprompted review
Wonderful choice and prices
Having trawled through many play equipment websites, I came upon Wickey.ie. I could not believe the choice and the prices! Delighted to have found a suitable climbing frame with swings for our new grass play area at school.
9 March 2022
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are pleased that you came across our webshop during your search and found exactly what you were looking for. We hope that the recesses at school will now be even more fun with this new climbing frame on the playground. your Wickey Team
Sound
Very clear, direct and efficient. Done in 5 minutes, after spending much time on deciding which climbing frame to go for.
Received confirmation email within minutes.
Sound and secure transaction.
31 December 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your review. We are pleased that you were able to choose a climbing frame from our wide range of products. Wishing your family a great time with this purchase. In case of any questions or comments, please do not hesitate to contact us through the contact form on our website. Your Wickey Team
Very helpful website
Went onto the site looking for a climbing frame for our daughter. Very pleased with the website. Very helpfull and informative.
30 December 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your positive feedback about our website. Wishing your daughter lots of fun with the chosen climbing frame. Your Wickey Team
Exellent experience to date
Exellent experience to date - a return customer ordering our second product.
27 December 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for taking the time to rate us. We are very pleased to welcome you as a customer again. Wishing your family lots of fun with the new order. Your Wickey team
Overall a very positive ordering experience...
Overall a very positive ordering experience... the order page "crashed" on my first attempt to buy but given it was Black Friday perhaps the server was a bit overloaded by people trying to buy.
26 November 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are very sorry that the website glitched during your purchase process and we apologize for the inconvenience. We are glad that everything worked out and that it did not detract from your overall experience with us. Your Wickey Team
Highly Recommended
Great experience, arrived on time even with bottleneck issues in Europe! quality is great solid and sturdy, there where two parts missing which I emailed about and received within 3 days :) brilliant customer service! would recommend, slightly expensive but you get what you pay for :)
17 November 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are pleased that you are satisfied about your buying experience with us. We wish your family lots of fun with this purchase. Your Wickey Team
A loving piece of garden furniture
A loving piece of garden furniture, sturdy and weather proof. The kids (aged 5+7) had a ball this summer and will have lots of years of fun with this product in the future. It has a sandpit, slide, house, etc. They love it!!
17 November 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for taking the time to write a review. We are happy to read that your kids already had so much fun with their play set. We wish them much more fun and adventures to come. Your Wickey Team
We bought the ghost rider…
We bought the ghost rider from wickey for our 2 boys and they love it. My husband and I followed instructions and put it together easily. A couple of pieces where missing but the company promptly sent the items without any bother. The service was prompt and helpful.
17 November 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your review and for choosing a Wickey product. We are sorry for the missing pieces but luckily this was solved quickly. We wish your sons lots of fun with the climbing frame. Your Wickey Team
Worth the wait.
The delivery was delayed but it was well worth the wait. Very sturdy, lovely vibrant colours and great quality. My two boys love having their own playground and have had hours of fun and laughter with it. I do wish that the templates for the flags ect were pre cut but all in all very very happy with this product.
16 November 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your positive review. We apologize for the delay. However, we are pleased that we could convince you of the quality of our products. It makes us happy to read that your sons love their playset so much and we wish them many more hours full of fun. Your Wickey team
Great experience
Fast and easy ordering and delivery .. my 2 girls love their new set entertainment for hours since we got it
16 November 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are pleased that you are completely satisfied about your buying experience with us. We wish your daughters lots of fun games and adventures with their play set. Your Wickey Team
As good as you’ll get.
It took a while to arrive, but with hindsight it was due to shipping issues during COVID restrictions. The product itself is very good. Kids absolutely love it.
16 November 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your review and your understanding about the delivery delay. We are pleased that you are happy with the product and we wish your kids lots of fun with it. Your Wickey Team
Great sand pit
Great price. Good delivery time. A little bit difficult to construct but well worth it in the end. Great sand pit.
16 November 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your review. We are pleased that you are satisfied about your order from us. We wish your families lots of fun playing in the sand and building beautiful sandcastles. Your Wickey Team
I was very impressed with the quality…
I was very impressed with the quality of our play set! My son loves it and has gotten so much enjoyment from it! It was so easy to assemble and great value for money. Recommended it to all my mum friends!
16 November 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your friendly review. We are pleased that we could convince you of the quality of our product. We greatly appreciate it that you recommended us to your friends. Wishing your son the best times playing on his play set. Your Wickey Team
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