Wicker Warehouse Reviews 4,514

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 267 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high quality of the products, which are often described as sturdy, well-built, and beautiful. Customers frequently highlight the excellent service, noting the helpfulness and pleasant demeanor of the staff, who provide personalized assistance with orders and selections. The delivery service is also highly regarded, with many reporting prompt arrivals, careful packaging, and items arriving in perfect condition, often sooner than expected. However, some customers experienced issues with delivery, including items being left in the rain or delays, and a few noted problems with product quality, such as defects or incorrect items being shipped. There were also instances where the color of the product did not match expectations, or the packaging was in poor condition upon arrival.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting its high quality, durability, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick shipment and timely... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and efficient from... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, kind, and patient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience and quality of product. I had ordered a set and added on a side table. A representative contacted me to ask if I realized the side table didn’t match and there was a matching one ava... See more

Company replied

Rated 5 out of 5 stars

I realized my old cushions were looking really bad, and the summer was just beginning! I indulged in new cushions for the loveseat, two rockers and one stationary chair and the whole porch looked inst... See more

Company replied

Rated 5 out of 5 stars

Wicker Warehouse offers a quality product and exceptional customer service. The product is much sturdier and well built than the wicker set it is replacing. While there was an issue unloading our item... See more

Company replied

Rated 5 out of 5 stars

This company is amazing! Customer Service by Gail goes so far above and beyond, I can't begin to rate it high enough! She is very proactive in helping you put together packages that may not appear o... See more

Company replied


Company details

  1. Outdoor Furniture Store

About Wicker Warehouse

Written by the company

About Wicker Warehouse

In Business since 1978!... Wicker Warehouse is a family run business established in 1978. Since then we have strived to bring you the best selection, quality and value. Most of the items shown on the website are our own designs made by our partner factories. We also represent fabulous national brands such as Lane, South Sea, Whitecraft, Braxton Culler, North Cape, Spice Islands, Yesteryear & Designer. We have just added Classic Rattan to our lineup. Classic a high quality natural rattan company that offers all seating & dining including recliners, sleepers, sectionals and more. We are proud to offer this website & equally proud to serve you and we are proud that Trust Pilot displays our reviews.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Exceeded Expectations

Wow. Just wow! I am highly impressed by the quality and craftsmanship of the replacement cushions for our indoor wicker furniture. They are vibrant and beautiful, giving our sunroom a fresh new look. The customer service, choice of fabric, quality of the cushions, and the speed of delivery were amazing! Thank you, Wicker Warehouse!

7 November 2025
Unprompted review
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Reply from Wicker Warehouse

Hi BF---very happy you are pleased. Thank you for your really nice review and thank you for your order. Please enjoy your cushions.

Rated 5 out of 5 stars

Nice quality dressing table stool

Nice quality dressing table stool
Arrived in perfect condition

16 August 2025
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Reply from Wicker Warehouse

Hi Nancey---thank you for your review & thank you for your order. We have the same stool in our bathroom for about 30 years. Enjoy yours.

Rated 5 out of 5 stars

Mario deliveredThe wicker furniture in…

Mario deliveredThe wicker furniture in good condition and promptly. He was courteous and friendly. I did many compliments on the furniture.

16 August 2025
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Reply from Wicker Warehouse

Hi John--very happy everything went well. Thank you for your review & thank you for your order. Please enjoy your purchase.

Rated 5 out of 5 stars

I just love my new dresser and…

I just love my new dresser and nightstands! They brighten up my bedroom and give it more of a feminine & tropical look!

16 August 2025
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Reply from Wicker Warehouse

Hi Pat---very happy you like your new bedroom furniture. We have some at our home too. Thank you for your order.

Rated 5 out of 5 stars

Best customer service

Great customer service! Easy to get hold of, helpful responses even while on holiday. Excellent !

2 September 2025
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Reply from Wicker Warehouse

Hi Deb--thank you for your very nice review & thank you for your order. Very happy you are pleased.

Rated 5 out of 5 stars

They answered all my questions that I…

They answered all my questions that I had about the products I wanted to purchase. Ordering everything I wanted and was told it would take a couple weeks to get my order when in fact, it only took me a couple days to have the order at my house.

1 September 2025
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Reply from Wicker Warehouse

Hi Steve--thank you for your review & thank you for your order. Very happy everything went well.

Rated 5 out of 5 stars

Beautiful bedside table !!

We ordered a bedside table to my daughter’s room. It is just beautiful, very sturdy/functional and arrived carefully packaged . I will be a repeat customer .

9 August 2025
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Reply from Wicker Warehouse

Hi Julie--thank you for your review & thank you for your order. It is folks like you that have kept us going since 1978.

Rated 5 out of 5 stars

GREAT product AND customer service = HOME RUN!!!

Wicker Warehouse totally met our expectations. Quality of Large Caramel Natural Wicker Bombay Chest with hinged lid is absolutely excellent. NO assembly needed; high level of craftsmanship also. Very good communication from vendor. Superior level customer service is NOT dead; it is provided completely by Wicker Warehouse. Please buy with confidence!

21 August 2025
Unprompted review
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Reply from Wicker Warehouse

Hi Janine--very happy everything went well. Please enjoy your trunk. We have one at the foot of our bed since 1990. Still going strong. Thank you for your review & thank you for your order.

Rated 5 out of 5 stars

My Wicker Warehouse Experience

When I first called, I received all the help anyone could ask for. I think it was Joyce who helped me. She helped me figure out fabric choices, etc., and was in general so helpful! I received information on what to do when my furniture was delivered, that was so helpful! And the product itself is so beautiful and well made. I love it! It is perfect in my sunroom! I also feel that I got my money's worth! A good product at a fair price. I am a new fan of Wicker Warehouse and will gladly recommend them to anyone!

25 August 2025
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Reply from Wicker Warehouse

Hi Linda--thank you for taking your time to share such a nice review. Very thoughtful of you to mention Joyce. Please enjoy your furniture.

Rated 3 out of 5 stars

My son in law had to repair cracks on…

My son in law had to repair cracks on wood under drawers and two drawers do not fit properly the tracks are warped but otherwise dresser is very nice and good looking

22 August 2025
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Reply from Wicker Warehouse

Hi Catherine---this is not the norm. Maybe happened during the shipping. We wish you would have informed us & sent a picture. --BUT--all well that ends well. Thank you for fixing this. Please enjoy your dresser.

Rated 1 out of 5 stars

I ordered a white plant stand

I ordered a white plant stand. The label on the box says white, but the plant stand is black. There was a large hole in the box that could have been damaged in shipping, but the box was definitely old and pre-used. The company is non-responsive. Filing with the BBB.

17 October 2025
Unprompted review
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Reply from Wicker Warehouse

Sounds like the factory overseas mismarked the carton. We are very responsive 7 days a week --today is Sunday. Would lover to know who you spoke to. Our staff takes care of things right away for 47 years. 1-800--274--8602 press 0 -10am--2pm weekdays.

Rated 5 out of 5 stars

Beautiful well made product

Beautiful well made product. Delivered when promised.

29 July 2025
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Reply from Wicker Warehouse

Hi Jeff---thank you for your review & thank you for your order. Please enjoy your furniture.

Rated 1 out of 5 stars

I’ve never had a worse experience!!…

I’ve never had a worse experience with an order as I’ve had with Wicker Warehouse. It took about 5 weeks to have the table & chairs delivered. I waited around the house for 5 hours for the truck and when it was delivered, they sent the wrong size table. I was then told to keep that table, since it was their error & they’d send me the correct size table. Again, I waited around the house for the delivery and again they sent another wrong size table. This time they told me to send the 2 wrong size tables back and they’d send a 3rd table. I had already given table #1 to a family member, so I had to get that back, secure both of them with wrap and pack them up separately. The 3rd table arrived and it was the correct table this time. A truck was sent to pick up the 2 wrong tables & wasted yet another day waiting for the truck.
I received an email from the shipping manager apologizing but no offer of a refund amount for my troubles and their errors. Not even a 25% off next order, which I’ll never do with this company again! This was a $1,700 order!! Terrible experience.

15 August 2025
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Reply from Wicker Warehouse

Hi Barb--we agree. Things did not go well for you. Thank goodness this is human error and rare. Hope your family enjoys their table,

Rated 4 out of 5 stars

Great quality furniture

Great quality furniture! I bought two items from WW for my grand daughter in hopes of life long use.

The only glitch. I live in a different state. There were some logistic issues between the two addresses and phone numbers. WW or shipping company, not sure. But, it got sorted and the delivery was made.

21 July 2025
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Reply from Wicker Warehouse

Hi Brian---thank you for your & thank you for your order. Glad you are happy.

Rated 5 out of 5 stars

Great Experience

The web site was very informative. My purchase arrived on time and in great condition. The product is excellent quality.

7 August 2025
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Reply from Wicker Warehouse

Hi Glynn---thank you for your review & thank you for your order. We appreciate both.

Rated 5 out of 5 stars

Wicker Warehousee -great service - Dependable

Communication regarding the order was excellent. We received clear information and instructions. Delivery was made as scheduled and the entire shipment arrived in perfect condition. We are very happy with the new furniture for our sunroom!!

6 August 2025
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Reply from Wicker Warehouse

Hi Libby--very happy all went well. Thank you and enjoy your furniture.

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