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Wicken Toys Ltd Reviews 

6,655
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 126 customer reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the polite, knowledgeable staff who ensure smooth, pleasant ordering experiences from start to finish. Consumers also deeply appreciate the overall high quality, safety, and exceptionally sturdy build of the various outdoor play equipment and wonderful toys provided. However, some reviewers were notably not happy with occasional packaging issues, missing hardware components, or incomplete items upon their doorstep. Some people also felt that rigid delivery scheduling options and third-party courier services could sometimes be inconvenient or difficult to coordinate in their local area.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, frequently praising the fast shipping times and... See more

Product

Customers consistently note positive experiences with product, highlighting that items are well-made, sturdy,... See more

Service

Users describe positive interactions with service, highlighting excellent delivery and helpful communication... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and friendly demeanor.... See more

Order

Consumers find order to be positive, highlighting a smooth, easy process with competitive pricing and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more

Rated 5 out of 5 stars

We have ordered from Wicken Toys several times now and each time it has been fantastically smooth from start to finish. Great quality items at a good price, and perfect, prompt, delivery. Very pleased... See more

Rated 5 out of 5 stars

Brilliant service ordered a berg kart,flag and number plate, had a call checking if the number plate was for that kart as it didn't fit so was nice them calling and advising me and not just sending i... See more

Rated 5 out of 5 stars

I called Wicken Toys regarding a second hand Berg go kart. The man I spoke to was so helpful and was able to find the exact year of make and whether any new accessories would fit. He gave me informati... See more


Company details

  1. Toy Store
  2. Children's Toys Store

Written by the company

Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.

Wicken Toys Ltd Details

Written by the company

Great Customer Service
Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
Biggest Display in the UK!
There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
Free Delivery over £120.00
All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.

Contact info

Visit Our Display Site

Buy online or visit our display to ensure you buy the correct item!

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(6,655)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Great overall service

The purchase process is easy, customer service on hand to speak to with good helpful advice.
The gentleman who installed the trampoline for me was very friendly, efficient and helpful.
The product is great quality and exactly what I was after.
My only niggle is the date for delivery, it couldn’t be allocated the week before so I could not book work in for the following week.
However this was a minor issue and I would definitely use there services again and highly recommend.

5 June 2025
Rated 5 out of 5 stars

Wicken toys - fabulous service

Wicken toys - fabulous service. We recently bought a new trampoline. We ordered online and they delivered and installed it within 3 days of purchase. Couldn't be happier with the service. Would 100% recommend this company.

3 June 2025
Rated 5 out of 5 stars

Fantastic place - great service

Fantastic place to see so many climbing frames and trampolines. Our children loved being able to try everything, which really helped us decide what we wanted. Very helpful service, but not at all pushy. Easy to order via the website and great delivery - on time and exactly right.

5 May 2025
Rated 5 out of 5 stars

Excellent service

Service and delivery excellent with item just as described. Helpful friendly staff on the phone when required. Would highly recommend to anyone.

4 May 2025
Rated 5 out of 5 stars

The kids absolutely love it

Arrived at the arranged time and the kids absolutely love it. Seems sturdy and solid, but took some time to put together with complex instructions. All worth it though. Hope it lasts for years.

10 May 2025
Rated 5 out of 5 stars

Great quality trampoline

Great quality trampoline, much better than the ones found in the ‘big’ chain stores. Delivery within the time frame stated on purchase. Communication from company was great and installation service was very reasonably priced compared to others. Would definitely buy from here again.

12 May 2025

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