Whop Reviews 2,678

Reply from Whop

Apr 24, 2026

Hey there,

Thanks for your review.

Our pricing is publicly listed, and our goal is to be the cheapest, most resilient place to accept pure payments.

Regarding reserves, in some cases, funds may be placed on a temporary reserve or held due to risk and compliance requirements. In your case, a reserve was applied due to a high dispute rate, which is to ensure you have funds on hand in your Whop balance to pay off refunds if any more disputes come in.

We also do not hold funds for six months as mentioned. Reserve periods vary depending on the risk profile of the account and are reviewed over time. If your dispute rate gets back down to a healthy level, reserves will be dropped!

We understand this can be frustrating, and we are always working to ensure our processes are fair and applied appropriately. If you would like us to review your account or explain any specific decision in more detail, please reach out to us at support@whop.com, and we will be happy to help.

Best,
The Whop Team

Reply from Whop

Apr 24, 2026

Hey Allen,

Thanks for your review. We understand your concerns around fees and how refunds are handled.

Our fees are publicly listed and we aim to be fully transparent about how they work. We do not misrepresent processing rates, but if something came across that way, we are happy to review it with you.

When a refund is issued, the full amount is returned to the customer. The original payment processing fees still apply as they are charged by the payment processor for facilitating the transaction and are not returned when a refund is processed.

You can review a full breakdown of our fees here: https://docs.whop.com/fees. Please reach out to us at support@whop.com, and we would be happy to explain our fee structure in more detail.

Best,
The Whop Team

Reply from Whop

Apr 23, 2026

Hey Monte,

We’re sorry to hear about your experience. We take claims like this seriously.

We were able to locate your subscription and can confirm it was canceled on April 18th, so no further charges will occur.

Whop does not initiate recurring charges without an active subscription. In this case, the charges were from a weekly subscription started at checkout on March 13th.

If you have any questions or want us to review the charges with you, please reach out to us at support@whop.com. We are happy to help.

Best,
The Whop Team

Reply from Whop

Apr 23, 2026

Hey, I get why you’re frustrated reading this back, and I’m sorry it felt like we didn’t care. That’s not how we operate.

I did take a look on our side, and just to give you something concrete here - your information request has already been approved, which you can see directly on your Balances page in your account. So you’re all clear on that front.

On the fees point, nothing is hidden - things like processing fees, buyer fees, and taxes (where applicable) are always shown before a transaction is completed. But I hear you, if it felt like you were getting hit from all angles, that’s something we need to do a better job explaining upfront.

Also worth being real with you - there are certain situations (like disputes or creator-held funds) where we can’t override things directly, but you should always get a proper explanation and help navigating it. If that didn’t happen, that’s on us.

Since Trustpilot doesn’t give us a way to reach you directly, if you’re willing, just reach out to support with your account email and ask for Lucas - I’ll pick it up personally and make sure you’re taken care of properly.