Akela Pet Foods Ltd Reviews 3,296

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the positive impact on their pets' health, coats, and digestion. Many appreciate the variety of flavors and kibble sizes available, as well as the human-grade ingredients. The ordering process is frequently described as easy and efficient, with many people highlighting the helpfulness and friendliness of the staff. The delivery service is also a strong point, with consumers often mentioning its speed, reliability, and promptness, often arriving sooner than expected. However, some people were dissatisfied with the changes in delivery service options, specifically mentioning issues with DPD in their area, which made ordering less convenient for them. Additionally, a few customers expressed concerns about recent recipe reformulations, particularly regarding the inclusion of tapioca and potato fiber, and the increased levels of joint supplements without prior consultation.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the quality of the dog food, noting... See more

Delivery service

Reviewers consistently mention positive feedback about the delivery service. Customers frequently praise the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality of the food, noting... See more

Order

People report positive experiences with the ordering process. Customers consistently find ordering online to... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and wonderful service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality dog food (human grade ingredients). Love that it's delivered straight to home, saves us the hassle of going to the shop. Deliveries are always speedy. Plus it works out cheaper than the shop!... See more

Rated 5 out of 5 stars

I've used Akela for many years , tried other dog foods but always came back , gives my dogs shiny coats , bright eyes lots of vitality everything they need to be happy and healthy. I order on line a... See more

Rated 5 out of 5 stars

I wouldn’t feed my dog anything else - she has allergies, Akela fish (allergies include poultry) is a super high quality food. She loves it ( we also add cooked veggies which she adores) we have noti... See more

Rated 5 out of 5 stars

The Akela cat kibble is brilliant the fact that bot cats and kittens can eat it is perfect, as my kitten is constantly at the cat food and refuses to eat her kitten food, so this takes a lot of the st... See more


Company details

  1. Animal Feed Store
  2. Feed Manufacturer
  3. Frozen Food Manufacturer
  4. Pet Store
  5. Pet Supply Store
  6. Vitamin and Supplements Store

Written by the company

Akela offers premium WholePrey Concept 80:20 Grain-Free foods, proudly made in Britain. Our dry food is made in the UK, our wet food is produced in Germany to the same high standards, and our raw range is supplied under our sister brand, NutriWolds. Vet-approved and trusted by breeders and rescue clubs, with qualified staff offering expert nutrition advice. Free next-day delivery available – see our website for details.

Akela Taste Guarantee

We're so confident that your furry friends will love Akela that we guarantee it!

We're so confident that your furry friends will love Akela that we guarantee it!
All Akela food is covered under our Taste Guarantee for 30 days from the date of purchase. Opened foods (limited to one per customer) or sealed foods (no limit) can be returned to us at your expense. Here are the terms: 1. You need to notify us by e-mail within 30 days of purchase that you wish to make a claim and include your order number (or a copy of your receipt if you ordered via a stockist) 2. You need to send the food back to us in its original packaging at your expense 3. We will check the food, weigh it and provide a refund for the residual weight minus a 10% fee for opened foods.

Contact info

  • Unit 6 Cooil Smithy, Isle of Man Business Park,, IM2 2QA, Douglas, Isle of Man

  • wholeprey.com

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great food and reasonable price

Great food and reasonable priced, my dog suffered from bad bowels on previous big brand foods such Wainwrights and Harringtons, she is in top form on Akela's original recipe medium paws, a switch to 80/20 food is definitely worth it for your fur baby.

21 July 2025
Rated 5 out of 5 stars

Excellent experience

I was searching the internet for a new food for my puppy as his current food wasn't agreeing with him. A few people online and in local pet shops recommended this company to me so I had a look. The customer service has been exceptional and my puppy absolutely loves the food! The cost of the food is great and it agrees well with my puppy. Thank you!

19 August 2025
Unprompted review
Rated 1 out of 5 stars

Cancelled no explanation

Dog food cancelled no explanation.

24 July 2025
Akela Pet Foods Ltd logo

Reply from Akela Pet Foods Ltd

Sorry to hear that. It looks as though the order/subscription was put through before the products had been completely setup on our website system with incorrect pricing and the order/subscription was automatically cancelled. We can re-activate the subscription if you like but it would be at the prevailing website price of £75 per bag for the vet diets. We can offer a 10% discount as a gesture of goodwill for the error if you get in touch. Sorry for the inconvenience. Please let us know if we can be of any further help.

Rated 5 out of 5 stars

Good quality dog food.

My dog has food allergies, was recommended Akela Kangaroo wet food by his vet. It is tolerated well by my dog and delivery is reliable. Very happy so far.

23 July 2025
Rated 5 out of 5 stars

Excellent service from Wholeprey

Excellent service from Wholeprey.
I always feed my chihuahua on the wet food.
She prefers the lamb. It single protein which is great.
She’s healthy and has a good shiny coat.
A tin lasts her a few days so it’s good value for me.
The delivery is always fast and this time was packed very well too.

22 July 2025
Rated 5 out of 5 stars

We regularly buy this food

We regularly buy this food. It’s really high quality and the processing of the orders and delivery is extremely efficient. Highly recommended. My Labrador’s coat is so shiny as a result of being on the whole fish kibble.

21 July 2025

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