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I had an issue with my LED device, after a bit of searching for the company's contact details, got hold of a lovely guy called Sud. Explained the problem, and without any hesitation gave me his email address to arrange for a replacement to be sent out.
Also gave me a detailed explanation of how it works and why we should use non-hydrogen peroxide products regularly to keep our teeth to their original colour.
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
