White & Company PLC Reviews 

2,977
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 828 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and hardworking, ensuring that complex house moves proceed smoothly. Many consumers note that the moving teams work efficiently, communicate clearly, and handle personal belongings with great care throughout the entire process. Some reviewers were not happy with item safety, mentioning unfortunate instances of furniture damage, scratches, or broken items discovered after unpacking. A few people also reported frustrations regarding inconsistencies in how boxes were packed and occasional careless handling during transport. Additionally, some individuals felt that better communication or more crew members could have prevented these issues.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being friendly, respectful, and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient and professional removal teams who... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that the hard-working crew and delivery guys... See more

Product

Customers consistently note ambiguous experiences with product, highlighting significant dissatisfaction... See more

Quality

Clients share ambiguous opinions on quality, with widespread reports of severe damage to valuable items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve and his colleague worked really hard in very hot conditions to load the van at the property we were moving out of. On the second day, with delivery to a storage unit, they made every effort to a... See more

Company replied

Rated 5 out of 5 stars

Fantastic. I can’t recommend them enough. The team from the London branch led by Leon: Julian, Jorge, Nathan and France worked tirelessly to make our move as smooth as possible. They were efficient, c... See more

Company replied

Rated 5 out of 5 stars

Quick and reliable. Communication was always flawless. Everything happened exactly as planned, which gave us peace of mind moving from the EU to the UK. Questions were always answered and we receive... See more

Company replied

Rated 5 out of 5 stars

We have found White to be a fantastic company, whose staff are both friendly and helpful. We have 2 flights of stairs, with some heavy furniture but Jason O and Riley W were not phased by this and w... See more

Company replied


Company details

  1. Moving Company
  2. Records Storage Facility
  3. Shipping Service
  4. Storage Facility

Written by the company

Removals Company established 1871. Our professional service takes the stress out of moving home. Contact us today for a free survey and home moving quote.


Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,977)

819 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly rated

Highly rated, boxes were perfect, no damage, no dust, staff unloaded quickly

2 June 2026
White & Company PLC logo

Reply from White & Company PLC

Good afternoon,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

SA shipment collected and delivered

The company collected a shipment from South Africa which arrived at London Gateway. The company communicated well with me and the two operatives Callum Barton and Franci de la Paz which efficient and helpful. They ensured that floors were protected and unpacked the furniture and placed it where I wanted.

24 June 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good afternoon,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Stress free move …

Moving house is very stressful but the guys at Whites Removals in Forres makes it so much easier
They are all really nice and friendly and chatty and I can’t thank them enough 😀

22 June 2026
White & Company PLC logo

Reply from White & Company PLC

Good afternoon,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

The guys that moved us were brilliant

The guys that moved us were brilliant, great communication & understanding. We would definitely use them again.

19 June 2026
White & Company PLC logo

Reply from White & Company PLC

Good afternoon,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

I would recommend this company to…everybody

I would recommend this company to everybody for their efficiency, humour on a difficult day the men couldn’t have been more helpful or kinder on the day give them a firm 10/10
Cheers Kath

16 June 2026
White & Company PLC logo

Reply from White & Company PLC

Good afternoon,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Excellent Service - again

The team we had (Phil, Lucas, Chris and Jo) were polite, efficient and thoughtful. We had a full pack and they did an amazing job. Our move was over 3 days and they made sure we had everything we needed to function on each day and everything arrived as expected. We have used this company several times before and they again provided the great level of service we have come to expect.

18 June 2026
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Reply from White & Company PLC

Good afternoon,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Moving

Very smooth and efficient

16 June 2026
White & Company PLC logo

Reply from White & Company PLC

Good afternoon,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Well Done on a Quick, Easy Move

Your team arrived on time and introduced themselves. They were professional, courteous and friendly, and were very efficient in reviewing the items to move, then organizing to move them. The removals process was quick, but careful, and the items arrived and were unpacked at the new home and placed where we wanted them.
Well done to the team and thank you White & Company.

15 June 2026
White & Company PLC logo

Reply from White & Company PLC

Good afternoon,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

This is big company but the local…

This is big company but the local service was unparalleled. From the office staff to the heavy lifters they made everything really easy and I thought reasonably priced so highly recommend.

19 June 2026
White & Company PLC logo

Reply from White & Company PLC

Good afternoon,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Liam and Dean

Liam and Dean arrived introduced themselves and looked at what was to load and go to store. They were professional, polite, friendly and hardworking. Respected our home and items. We had a laugh during the process. A credit to Whites. Looking forward to seeing our possessions in a few weeks time.

22 June 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Karen,

Many thanks for your kind review. You thanks will be passed on to Liam and Dean.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Leon and his team were excellent

Leon and his team were excellent, very polite and very careful with our things. Great service

23 June 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good Afternoon,

Many thanks for your kind review. Your thanks will be passed on to Leon and his team.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

White's were what we wanted

White's were punctual. careful, friendly and flexible. We had a limited access to our property but it was not a problem for them. The teams that came round over 3 days were very professional.

9 June 2026
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

The whole experience with White & Co…

The whole experience with White & Co was faultless. The survey by Emily was comprehensive and resulted in a very competitive quote for our move. Martin kept us well informed and was very accommodating for our needs.
The removal process was predominantly carried out by Stuart, Dave and Dean. They were superb. Very courteous and professional, handling all off our possessions with total care. The hard work provided over a two day lift and move was exceptional. I couldn't recommend this company and staff more highly.

19 June 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Fully recommend for piece of mind

My second experience with White & Co (Waltham Cross) for both shipping and storage. The service is absolutely amazing and the team have been nothing but utterly accommodating even at short notice. I thoroughly recommend White and Co if you want piece of mind and assurance that you (and your things) will be looked after. A special mention to Ben, Nigel and Jane who were brilliant.

18 June 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

These guys were absolutely great

These guys were absolutely great! A big thank you to Callum, Franci, Jorge and the team for all their help. All items boxed up and loaded in a couple of hours and super friendly and professional!

19 June 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Great Customer service

The whole process from initial enquiry, quote and agreement was handled with efficiency and great customer service by Emma Harper. The move went seamlessly and our items arrived without any issues.

5 June 2026
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Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Hard working friendly men came and…

Hard working friendly men came and worked very hard doing my removals. They were super care protecting my belongings and the walls of my house. I was most impressed by their professionalism.

The only thing I would improve is there should be more transparency in the billing so that you can make an informed choice about what you are paying for. Very friendly supportive staff throughout the entire process from booking to delivery!

8 June 2026
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Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Brilliant service

Brilliant service from Lewis, Richard packing up our house and moving us and then nick joined for the unload, everything was placed carefully and logically and they were very professional throughout. Zero breakages and a top service, thank you

9 June 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Great set of lads

10 June 2026
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Excellent, very professional.

I've used Whites before because my dad used to work for them. He's no longer with us, but I asked Whites to take care of our impending move to Australia.
Kyle, Luke, Lewis & Rupert were brilliant!
In just four hours they packed up all our belongings and were careful with my precious sentimental pieces. They were kind, helpful and professional. I thoroughly recommend them.

15 June 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

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