White & Company PLC Reviews 

2,977
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 828 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and hardworking, ensuring that complex house moves proceed smoothly. Many consumers note that the moving teams work efficiently, communicate clearly, and handle personal belongings with great care throughout the entire process. Some reviewers were not happy with item safety, mentioning unfortunate instances of furniture damage, scratches, or broken items discovered after unpacking. A few people also reported frustrations regarding inconsistencies in how boxes were packed and occasional careless handling during transport. Additionally, some individuals felt that better communication or more crew members could have prevented these issues.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being friendly, respectful, and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient and professional removal teams who... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that the hard-working crew and delivery guys... See more

Product

Customers consistently note ambiguous experiences with product, highlighting significant dissatisfaction... See more

Quality

Clients share ambiguous opinions on quality, with widespread reports of severe damage to valuable items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve and his colleague worked really hard in very hot conditions to load the van at the property we were moving out of. On the second day, with delivery to a storage unit, they made every effort to a... See more

Company replied

Rated 5 out of 5 stars

Fantastic. I can’t recommend them enough. The team from the London branch led by Leon: Julian, Jorge, Nathan and France worked tirelessly to make our move as smooth as possible. They were efficient, c... See more

Company replied

Rated 5 out of 5 stars

Quick and reliable. Communication was always flawless. Everything happened exactly as planned, which gave us peace of mind moving from the EU to the UK. Questions were always answered and we receive... See more

Company replied

Rated 5 out of 5 stars

We have found White to be a fantastic company, whose staff are both friendly and helpful. We have 2 flights of stairs, with some heavy furniture but Jason O and Riley W were not phased by this and w... See more

Company replied


Company details

  1. Moving Company
  2. Records Storage Facility
  3. Shipping Service
  4. Storage Facility

Written by the company

Removals Company established 1871. Our professional service takes the stress out of moving home. Contact us today for a free survey and home moving quote.


Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,977)

819 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Timely and courteous and efficient

Timely and courteous and efficient. Hard working crew at both collection and delivery. Easy to arrange and great service. I would definitely use again for another move. Highly recommend!

21 July 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good afternoon,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Brilliant

Brilliant - international move - both people in the head office and the removal guys brilliant - Henry and Kyle delivered on the hottest day and we’re still both polite, efficient and cheerful - thanks guys!

23 June 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Top Recommendation - great job!

Great experience, excellent service. Simon and Dylan turned up and did an awesome job packing up our entire house. They were friendly and professional and totally flexible and understanding in dealing with our needs. They guys did a great job in what felt like a much shorter period of time than you would expect for a whole house to be wrapped up and packed up! Many thanks.

13 July 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Exceptionally company at Forres.

Exceptional company at Forres.
Competent office ladies.
Packing team were very good.
Delivery guys were brilliant, they put everything where we wanted it.
All staff were professional and polite at all times.Nothing was too much trouble.
What more could l ask for during a stressful time!
Thank you -Everyone.

11 July 2026
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

All of the team were professional

All of the team were professional, efficient, understanding and nice to work with.

17 July 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

The team did a fabulous job

The team did a fabulous job, in the hottest week of the year. Very efficient, very professional and very friendly.
Thanks

25 June 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Mr Watchman,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Another well organised move

Another well organised move, very friendly and efficient service as always.

26 June 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Diane,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Surpassed our expectations!

White and the crew made a lot of difference for us with an incredible service, kindness and agility to surpass our expectations. Well done to Felipe, Donal, France, Kevin, Craig and Dawn.

10 July 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Mr Catarino,

Many thanks for your kind review. Your thanks will be passed on to all the team involved.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

The lads were outstanding.

The lads were outstanding.. Nothing was too much trouble and they worked solidly the whole time. Brilliant company from quote / communication/ flexibility and eventual move. Can't say a bad word about these.. They were exactly what was needed in a very stressful time.

30 June 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Mr Millington,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 4 out of 5 stars

Ascot to Edinburgh move

Kevin was great and that is why the rating is as high as 4. I reported on the telephone to White and Co the particular operative who dragged the rating down from 5. He packed an in situ mousetrap, a full waste paper bin, and, worst of all, heavy objects on top of an expensive and delicate hat and so ruined it. Having said that, the move (from Ascot to Edinburgh) went well and my wife and I were generally happy. I will say again, Kevin, who was the ‘main man’ and did the Ascot to Edinburgh driving, was great - a real star.

6 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Mr Wilson,

Many thanks for your kind review. Your thanks will be passed on to Kevin.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Excellent team

Excellent team. Hardworking, courteous, knew what they were doing.

9 July 2026
White & Company PLC logo

Reply from White & Company PLC

Good Afternoon,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Excellent

Dan, Jack and Miles from the Telford team were absolutely brilliant, worked really hard and helped us so much, went above and beyond to make our move as smooth as possible. Would highly recommend.

13 July 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Joe,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service
The Whites team pulled out all the stops on a very warm few days to get us moved on Friday court day. We were out of one property by lunchtime and into the new property by dinner time. Thank you to all involved.

10 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Mr & Mrs Morvan,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Great service

Great service moving & packing our furniture. Especially thank you to Jorge R. & Kyle T.-R., they were excellent!

18 June 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Fantastic service

Fantastic service, really friendly staff and hardworkers, very reasonable on price for a big move, they were recommended to me and I would highly recommend them to anyone else in the future.

1 July 2026
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Great team taking everything in their stride

Sean, Dan and Adam were professional hardworking and personable throughout our move. They turned up on time and quickly got everything loaded. There was a delay getting the keys and when they turned up to our new house, we found Severn Trent were digging the road up right outside. They dealt with this obstacle with good humour and we were unloaded quickly. This all happened on 25 June 2026 on the hottest day of the year so far.

25 June 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Happy with our experience

Happy with our experience. Team of 4 worked hard the day before completion packing up our stuff and returned the following day to complete the process. Steve in particular was very reassuring throughout the process. We were downsizing and on arrival at our new property were overwhelmed by the sheer quantity of boxes being brought in. It was therefore decided to return the following morning to complete the unloading which helped enormously. I would like to shout out to all the guys; Steve, Darren, Fabio and Gavin (?) who all did a sterling job.

1 July 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Louis Spies
Sales Director

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