Simpsons Jet Of Whitby Reviews 

677
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company, showing exceptional overall satisfaction. People truly love the beautiful jewelry pieces, frequently praising the stunning craftsmanship, gorgeous presentation boxes, and thoughtful accompanying details. Customers regularly mention that the website is extremely easy to use when searching for special gifts. Consumers also appreciate the remarkably fast delivery times, efficient ordering processes, and especially the exceptionally helpful customer communication. Buyers consistently note that purchases arrive securely packaged with wonderful gift options, making transactions smooth and completely worry-free. Many reviewers emphasize they would gladly use these reliable services again for future occasions.

What people talk about most

Product

Consumers find product to be positive, highlighting the beautiful craftsmanship and high quality of the... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently noting fast and efficient shipping... See more

Quality

People report high satisfaction with the quality of the products. Consumers appreciate the excellent... See more

Service

Clients share positive opinions on service, highlighting a smooth process and great communication throughout.... See more

Order

Users describe positive satisfaction with their order experiences, highlighting straightforward online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely online website which is easy to use. Quick delivery, item well presented in a lovely box too. Quality of earings are amazing. Information leaflet added too to explain all about the company whic... See more

Company replied

Rated 5 out of 5 stars

I had bought my partner a Whitby Jet bracelet whilst on holiday and looked for earrings to match but at the time they had none in stock. I messaged Derek on WhatsApp about the earrings and bought... See more

Company replied

Rated 5 out of 5 stars

I spotted a jet signet ring in Simpsons Jet of Whitby as I was mooching my round the town They didn't have my size but took my details as believed they had one in store. I contacted to confirm I w... See more

Company replied

Rated 5 out of 5 stars

Online ordering was fantastic! I received my order today in New Brunswick, Canada and it only took 7 days! Am hoping to get to Whitby next year to purchase some more items. Love my ring and necklac... See more


Company details

  1. Jewelry Store
  2. Jewellery Manufacturer
  3. Jewelry Repair Service

Written by the company

Simpsons Jet makers of unique handmade Whitby Jet jewellery, purchase online or visit us @ Simpsons Jet Whitby @ 21 Grape Lane or Jet Black @ 128 Church Street.


Contact info

5.0

Excellent

TrustScore 5 out of 5

677 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(677)

143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nothing was too much

Nothing was too much for jeweller to do. He was friendly, patient and helpful. Work was well done and delivered on agreed time scale. Will happily use this company again

26 January 2025
Rated 5 out of 5 stars

Gorgeous earrings and great service

I bought jewellery when I was visiting the lovely Whitby. Unfortunately I lost the earrings so these were bought as replacements. Jewellery is beautiful and the service was fab. Delivery was the fastest I've ever know.

21 January 2025
Rated 5 out of 5 stars

Great customer service

I contacted Whitby Jet as my bracelet had broken and as this was a holiday gift that I’d only had a few months, I wanted it repairing.
Within less than a week, my bracelet was returned, good as new, at no cost to myself. The communication was great so although this could have been a negative experience, it really wasn’t. I am so pleased with the service, as well as the bracelet.

21 January 2025
Rated 5 out of 5 stars

The quality of the items

The quality of the items are a warranty. The staff kindly send a notification when the product is delivery. The only particular issue is the time of the delivery between Italy and Uk, which is too long, thirteen days just from the product leaves Uk. I bought the item on 26th Dec. and received it on 13rd Jan. So, if you want to buy something you have to take in consideration the time of delivery.
I love this jewellery, they are beautiful.

18 January 2025
Rated 5 out of 5 stars

Quality company.

Good , clear information prior to delivery .Delivered on time ,beautiful bracelet ,well packaged . We will certainly look to use this company again .

23 December 2024
Rated 5 out of 5 stars

Honest, reliable, friendly

My partner lost her pendant from the original chain I got her a good few years ago.. and Derek went above and beyond in helping find a replacement pendant that would match original chain... he was always incontact... I would 100% recommend simpsons jet of whitby... thank you Derek again for all your help

9 January 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look