The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments. A few days later disappointed to find a furthe... See more
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The staff in Harrogate store are great . Never would’ve sourced the black barrel leg jeans without help as they weren’t the pair I thought would suit me . The jeans themselves are fab ,having no wais... See more
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I placed an order and asked for next day delivery. Unfortunatley what I ordered was out of stock and a refund was issued. The next day delivery charge wasn't refunded. By using their easy to use web... See more
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Company details
Information provided by various external sources
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Contact info
83 Eversholt Street, NW1 1BU, London, United Kingdom
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4.3
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were helpful and friendly a…
The staff were helpful and friendly a credit to the company
6 April 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words! We're delighted to hear that our staff were helpful and friendly. Your feedback means a lot to us and is a great encouragement to the whole team. If you ever need any further assistance, please don't hesitate to reach out.
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff
4 April 2026
Unprompted review
Reply from Whistles
Hi,
Thank you so much for your kind words! We're delighted to hear that you found our staff friendly and knowledgeable. If there's anything else we can assist you with, please don't hesitate to reach out. Have a wonderful day!
Whistles Customer Care.
Delighted with quality of skirt
Delighted with quality of skirt. Great fit, true to size. Served by friendly assistants.
22 March 2026
Unprompted review
Reply from Whistles
Hi Lavern,
Thank you so much for your lovely review!
We’re delighted to hear that you’re so pleased with the quality of your skirt and that the fit was just right. It’s also wonderful to know that our team made your visit enjoyable with their friendly service.
We really appreciate you taking the time to share your experience and hope to see you again soon!
Kind regards, Whistles Customer Care
Great friendly and helpful staff
28 March 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you for your kind words! We’re really pleased to hear you found our team friendly and helpful. Hope to see you again soon.
-Whistles Customer Care.
Fabulous, friendly shop
I’ve been in to Ilkley Whistles two times recently and both times I’ve had excellent and friendly service. The first time I wanted to buy a wine coloured quilted jacket. The small was too big and there was no extra small in the shop. The lovely shop assistant rang Edinburgh (who were also fabulous) and the coat was delivered the next day to my home!
I then ordered a sweat shirt and shirt online. Having ordered the small ‘Toujour’ sweatshirt I thought that medium would give a more relaxed fit. A different but also great shop assistant helped me to send back the small and found a medium in the window. Perfect! Very happy and can’t recommend the shop and staff enough.
23 March 2026
Unprompted review
Reply from Whistles
Thank you so much for sharing your wonderful experiences with our Ilkley Whistles store and the Edinburgh team! We're delighted to hear that our shop assistants were friendly and went above and beyond to help you find the perfect quilted jacket and ensure it was delivered promptly to your home.
Thank you again for being such a valued customer of Whistles. We truly appreciate your kind words and look forward to continuing to provide excellent service.
Lovely helpful staff
The staff at the Bath shop could not have been more helpful, nothing was too much trouble for them.
The quality of the clothes is lovely, Whistles is my new go to for my clothes shopping from now on.
31 March 2026
Unprompted review
Reply from Whistles
Dear Carole,
Thank you so much for your kind words! We're thrilled to hear that the team at our Bath shop provided such helpful service and that you love the quality of our Whistles clothing. Your support means a lot to us, and we can't wait to be your go-to for clothes shopping from now on.
If you ever need any assistance or have questions, please don't hesitate to reach out.
Best wishes,
Whistles Customer Care
I needed to contact customer services…
I needed to contact customer services for an online order and Liliana was very helpful
1 April 2026
Unprompted review
Reply from Whistles
Hi Paula,
Thank you so much for your kind feedback! I'm really glad to hear that Liliana was able to assist you effectively with your online order. If you need any further help, please don’t hesitate to reach out.
Disappointing experience!!
I’ve visited the Whistles store in White City many times in the past and always had positive interactions with the staff, who have been consistently friendly and helpful. That’s why what I experienced last Friday was so shocking and really disappointing.
While trying on clothes in the changing room, I could clearly hear someone who appeared to be in a management role speaking loudly and extremely disrespectfully about other staff members at the back of the store. This went on the entire time I was there, making it impossible to ignore. It was incredibly unprofessional and created a very uncomfortable atmosphere.
What should have been a routine visit turned into a genuinely unpleasant experience. Hearing that kind of behaviour completely changed my perception of the store, and I left feeling uneasy and unwelcome.
What made things worse is the young lady who helped me heard it too and looked upset, i felt very sorry for the staff member, but through it all she remained professional.
27 March 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you for taking the time to share your experience.
I am truly sorry to hear about what happened during your recent visit to our White City store. This is absolutely not the standard of professionalism or atmosphere we aim to provide, and I understand how uncomfortable and disappointing this must have been.
What you described is completely unacceptable. No customer should ever be exposed to disrespectful behaviour between staff, and no team member should be placed in a situation where they feel upset or undermined in front of customers. I appreciate you recognising the professionalism of the young colleague who assisted you despite the circumstances, we will ensure that your kind words are passed on to her.
Please know that we take this matter very seriously.
I value your support and would really appreciate the opportunity to restore your confidence in us.
Thank you again for bringing this to our attention.
- Whistles Customer Care.
Great staff in Brighton Whistles
The staff in Brighton Whistles are super helpful and it’s a lovely store 🤩
28 March 2026
Unprompted review
Reply from Whistles
hank you so much for your wonderful feedback! We're delighted to hear that the staff at our Brighton Whistles store were super helpful and that you enjoyed your visit. Your kind words mean a lot to us!
If you ever need any assistance or have any questions, please don't hesitate to reach out.
Very helpful staff that went that extra…
Very helpful staff that went that extra mile to provide options to choose from. Will shop here again.
25 March 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words! We're thrilled to hear that our team went the extra mile to assist you and provide options that suited your needs. We truly appreciate your support and look forward to welcoming you back to Whistles soon.
My parcel was delivered to the wrong…
My parcel was delivered to the wrong address, I went on Whistles live chat, without hesitation, I was told they would refund me within 3 - 5 working day,s. I was really impressed with this service and will definitely buy again from Whistles
27 March 2026
Unprompted review
Reply from Whistles
Hello Patricia,
Thank you so much for your positive feedback! We're delighted to hear that the Whistles live chat team was able to assist you promptly with your refund. We truly appreciate your understanding regarding the delivery mix-up, and we're glad you're happy with the service. We look forward to serving you again soon!
Best regards,
Whistles Customer Care.
Very pleasant and helpful staff
Very pleasant and helpful staff. Thanked them both on the day. G J
24 March 2026
Unprompted review
Reply from Whistles
Dear Glenys,
Thank you so much for your kind words! We're delighted to hear that our team was pleasant and helpful during your experience. Your appreciation means a lot to us. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Whistles Customer Care.
Reply from Whistles
Dear Nardeth,
Thank you so much for your kind words! We're delighted to hear that our sales assistant provided you with a helpful and pleasant experience. Your feedback means a lot to us and encourages us to keep delivering great service.
If you need any further assistance, please don't hesitate to reach out.
Best wishes,
Whistles Customer Care.
Really lovely Customer Care from Molly…
Really lovely Customer Care from Molly on the chat.
Thankyou.
Yvonne M.
24 March 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words about Molly and our Customer Care team. We're delighted to hear that you had a lovely experience with us. If you need any further assistance, please don't hesitate to reach out.
Well they helped me return an item with…
Well they helped me return an item with kindness and efficiency.Llana was so very helpful, and I will always go back to Whistles as great service and lovely clothes are
BRILLIANT. A GREAT BIG THANK YOU.
24 March 2026
Unprompted review
Reply from Whistles
Thank you so much for your wonderful feedback! We're thrilled to hear that Llana provided you with such kind and efficient service. At Whistles, we’re passionate about offering not only lovely clothes but also a great customer experience. Your kind words truly mean a lot to us.
We look forward to welcoming you back again soon!
Poor quality items, worse customer service
About the items - I purchased a pair of trousers at the end of May 2025. Almost immediately they became unhemmed. Now they are basically disintegrating- there are pulls all over the leg, the pocket is shredded, and they’re essentially not suitable for wearing out the house.
About the customer service - I contacted whistles over a month ago about the repeated quality issues I’d had with these trousers. In this time I’ve received only two responses from them and had to send 5 chaser emails and a live chat message to get a response. I’ve been offered a £25 goodwill gesture despite the fact the trousers are unwearable, and they’ve just been ignoring me since, so I can only assume they have no intention of giving me any sort of refund.
When I contacted whistles about the unhemming, they did offer to cover £25 towards the repair but wouldn’t pay this to me until I had a receipt, an unnecessary faff. I never took them up on this, so to be offered the same £25 again for yet more quality issues is insulting.
24 March 2026
Unprompted review
Dagný
My little vest I bought in Bath is lovely. The shop was lovely and the staff there too.
21 March 2026
Unprompted review
Reply from Whistles
Dear Brynja,
Thank you so much for your lovely feedback! We're delighted to hear that you love your vest and that your experience in our Bath store was enjoyable. We truly appreciate your kind words about our staff—they will be thrilled to hear this.
If you need any further assistance, please don't hesitate to reach out.
Lovely staff extremely…
Lovely staff extremely helpful,efficient and friendly
21 March 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words! We're thrilled to hear that our team was helpful, efficient, and friendly. It means a lot to us at Whistles to know we could provide you with a great experience. If you need anything else, feel free to reach out.
Reply from Whistles
Thank you so much, Sarah! We're delighted to hear you had an excellent experience with Whistles. If you need any further assistance, please don't hesitate to reach out. Have a wonderful day!
Lovely staff at whistles
I won’t say it’s always easy to reach whistles customer services you have to allow time to reach them but once you do they are very helpful and lovely staff
23 March 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you for taking the time to share your feedback. I really appreciate your patience when contacting our customer service team, we know it can sometimes take a little longer to get through, and we’re always working to improve this. We're delighted to hear that once connected, you found our staff helpful and lovely. Your comments mean a lot, and we’re here whenever you need us.
-Whistles Customer Care.
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