5 Star Service. Normally, I definitely love a lot about Whisky Auctioneer. Unfortunately, the website underwent a unique and extensive website overhaul. I'm sure stuff is getting better now, but at th... See more
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A good service, except: - not transparent on the post hammer additional costs for EU lots (these are more than double UK lot extras. They couldn't even explain one line item added by their cour... See more
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Its quick, reliable, trustworthy and easy. It is a little expensive though as you have to add on 12.5 % buyers fee and delivery and insurance if you want it which adds up to 20% of the hammer price.... See more
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Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... See more
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Company details
Written by the company
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Contact info
PH1 3FN, Perth, United Kingdom
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.3
Excellent
363 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Whisky Auctioneer
Hi Josh, Thanks for taking the time to leave us your positive feedback. Our team will be delighted to hear that you had a 5-star experience with us. We look forward to welcoming you back soon. Best wishes, Eilidh at Whisky Auctioneer.
Reply from Whisky Auctioneer
Hello, Thank you for the 5 star review! We're delighted to hear you had a smooth experience with us. Thanks for your support! Eilidh, Whisky Auctioneer.
Everything worked out wonderfully
Everything worked out wonderfully. The auction as well as the whole handling afterwards. I can highly recommend Whisky Auctioneer.
11 March 2025
Reply from Whisky Auctioneer
Thank you so much for your kind words, Patrick. We’re delighted to hear everything went smoothly and truly appreciate your recommendation.
Megan – Whisky Auctioneer
Simple bet on youre favorite bottle and…
Simple bet on youre favorite bottle and whenn youre price is the highest you pay and they send you the bottle quick!
Negative: The warn you aboud the tax you have to pay by passing the border (in my case from the UK to Netherlands) but you don't see the exact amound, what you can aspect, when you close on the site!
14 March 2025
Reply from Whisky Auctioneer
Thank you, Marcel. We’re pleased you found the process simple and efficient. You can find information on VAT on our Shipping Fees and Information pages at whiskyauctioneer.com.
Megan – Whisky Auctioneer
Reply from Whisky Auctioneer
Thanks for the great feedback! We're thrilled to hear you're enjoying our auctions.
Megan – Whisky Auctioneer
Answered my query promptly.
11 March 2025
Reply from Whisky Auctioneer
Thank you, Colin! We're really glad we could assist you promptly—don't hesitate to reach out if you ever need anything else.
Megan – Whisky Auctioneer
A Auction and a must for collectors
A fab Auction and probably the biggest in the world. In all my years collecting whisky I've only ever had the odd problem annd they corrected it without any fuss. I love this site.
11 March 2025
Reply from Whisky Auctioneer
Thanks a lot, Tom! We're honoured to be a part of your whisky collecting journey. Your long-term support and kind words mean a lot to us.
Megan – Whisky Auctioneer
So far all recieved well packed and…
So far all recieved well packed and arrived on time with good tracking
11 March 2025
Reply from Whisky Auctioneer
We’re so happy everything arrived safely and on time. Thank you for taking the time to leave a review!
Megan – Whisky Auctioneer
Perfect Whisky Guidance
I have been interfacing with Whisky Auctioneer to get my bottles to their auction securely and safely, and they assisted me through the entire process. They provided valuable insight as to the current market prices for my bottles and every bottle was sold. I received better prices for my bottles than the same bottles that were sold in other auctions.
6 March 2025
Reply from Whisky Auctioneer
Thank you, Dave! We’re delighted to have helped you through the selling process, and even more thrilled to hear the results exceeded your expectations.
Megan – Whisky Auctioneer
This was my first time actually winning…
This was my first time actually winning anything. When I had questions, they were timely in getting me answers.they did a great job in shipping, and it was easy to track my package.
21 February 2025
Reply from Whisky Auctioneer
Thank you for sharing your experience, Ricky! We're so pleased to hear you had a great first-time auction win with us. It's fantastic that you felt supported and had a smooth shipping process. If you ever have any more questions, don't hesitate to reach out!
Megan - Whisky Auctioneer
The best whisky auction site
Professional service with efficient and precise customer support.
Straight forward app, user friendly.
Large selection of distilleries and bottles.
10 March 2025
Unprompted review
Reply from Whisky Auctioneer
Thank you, Marc, for your kind words! We're so happy to hear that you had a great experience with our service, and we're thrilled you found our selection enjoyable. We strive to provide a user-friendly experience and quality customer support.
Megan - Whisky Auctioneer
This auction site has been very…
This auction site has been very transparent in pricing and process. They are very communicative and the shipping process is easy and affordable.
25 February 2025
Reply from Whisky Auctioneer
Thank you for your positive feedback! We're glad to hear that you found our pricing transparent and the shipping process efficient. It's always great to hear that our communication is appreciated as well!
Megan - Whisky Auctioneer
Greedy Company
I made a big purchase over 5K and asked to split an invoice which was done to me before due to bank daily limits. They never reply to my request after days they reply saying NO and charged a late fee. After I reached out asking for their help. How hard is to split an invoice in 2??? Besides being lazy employers at giving customer service, They only care about making a few bucks and not the customers. Greedy company.
Highly disappointed
25 February 2025
Reply from Whisky Auctioneer
Hi Mike. I'm sorry to hear of your frustrations with your invoice. I've discussed your review with our senior management team who replied same day to both your emails. They advised that you were made aware that we could accept a split payment if you paid by bank transfer. Please do reach out to us again if there's anything else we can support you with.
Megan - Whisky Auctioneer.
Always a great experience
The ease of using the auction is great. There are Whiskey's and brandies that I can't find anywhere else. I have enjoyed building my Collection. I find great value with the auctions.
17 February 2025
Reply from Whisky Auctioneer
Thank you so much for your kind review, Donald! We're delighted to hear that you're enjoying the auction process and finding unique bottles to add to your collection. We appreciate your continued support!
Megan - Whisky Auctioneer
Excellent customer service and…
Excellent customer service and lightning fast response time. Love this auction site!
17 February 2025
Reply from Whisky Auctioneer
Thank you for your great review, Brian! We're so glad to hear that you're enjoying the service and our quick response times. We look forward to having you back for more great auctions!
Megan - Whisky Auctioneer
The utmost!!
Whisky Auctioneer is by far the best auction house I've ever worked with on my whisky collection.
Having successfully auctioned off almost 1000 bottles through them, their professionalism and integrity is beyond expectations!!
21 February 2025
Reply from Whisky Auctioneer
Thank you, Alan, for the fantastic review! It's wonderful to hear that you've had such a positive experience with us over the course of auctioning off nearly 1,000 bottles. We’re honored to be part of your whisky collection journey.
Megan - Whisky Auctioneer
Smooth experiences.
Great information on items and pictures. Always reply back quickly and packaging done right. Only flaw would be shipping information, but sometimes that can be understandable.
21 February 2025
Reply from Whisky Auctioneer
Thank you, Ken, for your thoughtful feedback! We're happy to hear that you've had a smooth experience with us overall, and we appreciate your feedback about shipping information. We’re always working to improve! Please do reach out to our Client Service team if there's anything we can support you with.
Megan - Whisky Auctioneer
Great company to deal with .
Great company to deal with .
I love looking at all the expensive bottles and then bidding on the ones I can actually afford .
I've also found new distillerys through browsing that I would never have ordinarily have seen or considered.
13 February 2025
Reply from Whisky Auctioneer
Thank you for your kind words, Samuel! We're so glad that you enjoy browsing our auctions and discovering new distilleries. We strive to offer a wide variety of bottles for all tastes and budgets.
Megan - Whisky Auctioneer
PROBLEM SOLVED
I sent 3 emails with requested documents (ID + place of residence) regarding the offer price + 2000£.
Never received any reply!
20 February 2025
Reply from Whisky Auctioneer
Thanks for your review Michel. Your comments have been shared with our senior management team for investigation.
Great experience throughout the…
Great experience throughout the auction, there was a small hiccup with the payment the next day, this was resolved promptly and efficiently. Delivery was also quite quick. Very happy with the service.
12 February 2025
Reply from Whisky Auctioneer
Thank you for your wonderful review, Harry! We're so glad to hear that, despite the minor hiccup, you were pleased with our prompt service and delivery. We appreciate your continued trust in us!
Megan - Whisky Auctioneer
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