Whipmats Reviews 77

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the products to be of good quality, with some appreciating the fine leather and overall look once settled in the car. Several people were satisfied with the fit, describing it as "like a glove" and making their car look great. The delivery service was also noted as being on time and quick in many instances. However, some people were dissatisfied with the product, citing issues with the fit, quality, and appearance. Specific complaints included mats not fitting correctly, being creased upon arrival, and not matching advertised pictures. There were also concerns about the material not being genuine leather or feeling cheap. Additionally, some customers reported difficulties with the refund process, experiencing challenges in resolving issues related to defective or ill-fitting products.

What people talk about most

Product

Customers had ambiguous experiences with product quality and fit. While some reviewers were pleased with the... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the good quality, perfect fit,... See more

Delivery service

People report ambiguous experiences with delivery service. Some customers praise quick delivery, with items... See more

Refund

Consumers express significant dissatisfaction with the refund process. Many report that the company refuses... See more

Value for money

Reviewers mention ambiguous feedback about value for money. Some customers found the product to be worth the... See more

Based on these reviews

Rated 3 out of 5 stars

The quality is very good, fine leather and the mats that fit in perfect. However the sizing is a bit off. The front leather flooring doesn't quite fit either sode of the seat railing. Making it slight... See more

Rated 3 out of 5 stars

Mats were dispatched but took 7 days to arrive. They come tightly packaged screwed up and extremely creased, the guidance is to lay the out for 7 days to get rid of creases which I can’t see that hap... See more

Rated 4 out of 5 stars

Mats are good quality, and fit reasonably well, drivers mat needs sticking down with Velcro patches as it tends to move about a bit. Recommend fitting the mats loosely for a week or two to allow the m... See more

Rated 4 out of 5 stars

Seat Covers are good quality and arrived on time. The only down point was that there were no fitting instructions for the seat covers, so had to try and work out for myself, so rear seat covers don't... See more

Rated 4 out of 5 stars

I'm overall happy with the mats . The fit wasn't perfect but better than expected. They look good once they have settled in the car. More fixings were required for a more secure fit. I'm generally p... See more

Rated 4 out of 5 stars

There were some bad reviews but I thought I would give it a go. The mats came in a couple of weeks. They are not leather or certainly don't appear to be. They are a fair quality and wipe clean easily.... See more

Rated 4 out of 5 stars

having followed the installation video, I am still at a loss to understand what purpose the lozenge-shaped fixings are for. Their position high on the sides do not correspond to any feature on my 20... See more

Rated 4 out of 5 stars

Well made but width came up about 2cm short for a nice tight fit but are secure with fittings supplied and look. Nice

Rated 1 out of 5 stars

Made an error when ordering, emailed the company immediately, they refused to refund the £47 and said orders go into production as soon as they are ordered and paid for, the ones I ordered was £... See more

Rated 1 out of 5 stars

Mats are crap, avoid like the plague. Quality poor, fit where they hit. Shocking experience and now won't answer any emails. Before buying check online re company status and the sheer volume of poor... See more

Rated 1 out of 5 stars

Whipmats is scam company changing its address and owners weekly. You order from their glossy adverts across social media claiming to be uk company that manufacture their mats when in fact it’s a l... See more

Rated 1 out of 5 stars

Ordered mats for my qasqui and when they eventually arrived the drivers mat did not fit. The creases did not come out of the mats as promised. Despite numerous emails and various photographs they insi... See more

Rated 1 out of 5 stars

Avoid this company. Bought matts of them and didn’t fit on my car, I was chatting to someone on their Facebook messenger they were replying and asked me to leave a positive review till I sent them p... See more

Rated 1 out of 5 stars

SCAM MERCHANTS BE WARNED !!!!!!!!!!!! The escalation to a German debt collection agency with my previous problem with Whimats Ltd is that all I can say is that the entire company staff, incl... See more

Rated 1 out of 5 stars

Like so many others here, I purchased these mats in good faith and they turned out to be a poor fit and, trust me, the creases do not come out if you leave them in a warm room. I could slag this co... See more

Rated 1 out of 5 stars

The mats are well made but ill fitting, provided my car make, model and year and still the mats are loose and affect my acceleration and braking. They are nothing like the advertised pictures coming... See more

Rated 1 out of 5 stars

I orded some mats from this company gave the make amd model of my cat and the year then when had mats came they didn't fir they were short and didn't cover like the advertising stated was very disappo... See more

Rated 1 out of 5 stars

DON NOT BUY FROM THIS COMPANY If I could give nothing I would. MATS TOOK FOREVER TO ARRIVE AND IVE STILL NOT HAD MOST OF MY ORDER 4 weeks after placing it. The boot mat arrived damaged and creas... See more

Rated 1 out of 5 stars

These mats do not match the fit and quality of the advertised photographs. And therefore not fit for purpose, on contacting them in this regard they will only refund 40% - 50% if pushed. If a full... See more

Rated 5 out of 5 stars

I have a yellow stonic so i went with the black with blue stitching good quality easy to fit they send you a video on how to fit car looks nice inside now would recommend would use them again Ka... See more

Rated 5 out of 5 stars

At first when my mats arrived I was frustrated, they just did not fit, but looked good. I wrote, not sure what kind of response I would get. I was asked for photos and video and from there on the atte... See more

Rated 5 out of 5 stars

I love the mats they fit my s type perfectly well pleases arriving on time and well packaged.

Rated 5 out of 5 stars

My experience with the company was suspicious as a few days into the order the company web site was down and I could not track my order. Thinking I might have been scammed. But within a few days they... See more

Rated 5 out of 5 stars

They fit like a glove very impressive i was a little worried but they look great thankyou👍

Rated 5 out of 5 stars

I’m Still Waiting For My Back Mats.Im Waiting To Get Them Before I Fit The Front Ones But They Look Well Made,I’ll Give Another Review When I Get Back Ones And Fit Them.

Rated 5 out of 5 stars

Very good fit & service I tried to send Pic of mats fitted but your app don't accept pics

Rated 5 out of 5 stars

It’s really does make a difference to what it looked like before in any type of car Choose your stitching carefully because it changes the aspect completely Very easy to wipe clean it holds out... See more

Rated 2 out of 5 stars

The material feels cheap and very light - perhaps my perception was it would be heavier and of a more luxurious feel. The video advert shows a car which has had the mats professionally fitted however... See more

Rated 2 out of 5 stars

Placing the order and paying were the easy stages of my purchase. Initially quoted a reasonablt prompt delivery for customised mats for my Volvo XC90. Delivery was longer than provisionally... See more

Rated 2 out of 5 stars

Slow to respond. Front seat mats did not fit, provided photos and explanation - they still haven;t acknowledged the email. Plus, forget about the phone number they give - can never get through!

Rated 2 out of 5 stars

The accelerator pedal on my automatic transmission 2016 Skoda Yeti is floor hinged. Despite correctly inputting my car specification the mat supplied for the driver footwell is for all pedals dropping... See more

Rated 1 out of 5 stars

My friends bought mats from this company, and none of them fit. The company just made excuses through long email threads and offered a very small refund.

Rated 1 out of 5 stars

The car mats are nothing like the ads used on the website. They are flimsy and cheap. They don’t fit properly and don’t stay in place. I contacted the company and told it’s wear and tear, I’ve had the... See more

Rated 2 out of 5 stars

Found the mats very cheap looking and not a particularly good fit. They arrived in shrink wrap packaging causing them to be crumpled up. They say this is to prevent higher postage charges, personally... See more

Rated 1 out of 5 stars

Received carpets There not carpet material just plastic VERY DISAPPOINTED KEEP AWAY DONT BUY

Rated 1 out of 5 stars

The car mats were of good quality but were too big for my car - they came up under the pedals making it very hard to engage the clutch (manual transmission). I sent photos back to whipmats and receive... See more

Rated 1 out of 5 stars

I would select ZERO STARS, but CAN’T!! DO NOT BUY FROM THIS COMPANY, !!!!!!! The advertising sounds great, the product is rubbish… lightweight, cheaply made, PERMANENTLY CREASED. WORST STILL…Th... See more

Rated 1 out of 5 stars

Paid £99 for a complete set of mats for a Kadjar with a GT Line logo, what I got was a Renault logo which I never asked for and cheap looking mats. Delivery took weeks and was addressed from China. I... See more

Rated 1 out of 5 stars

The items sent to me, were of extremely, poor quality and full of holes. However, they refused to refund my money, in accordance with consumer protection act and as it is not, viable to sue, due to th... See more

Rated 1 out of 5 stars

This online purchase has proven to be a highly unsatisfactory experience. Upon receipt, the mats exhibited significant manufacturing defects, specifically in the stitching, which resulted in the mater... See more



Contact info

3.1

Average

TrustScore 3 out of 5

77 reviews

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Rated 1 out of 5 stars

Never buy from this company - NO REFUND Policy in place

The car mats were of good quality but were too big for my car - they came up under the pedals making it very hard to engage the clutch (manual transmission). I sent photos back to whipmats and received a very polite reply plus replacement mats. However these replacements were almost exactly the same and the 'technical team' who were supposed to be sorting the problem obviously did not bother to look at my photos or read my email. The upshot was I would get a 15% voucher off my next purchase! I emailed a reasonably strong reply and a paltry £18.39. I don't think the company is an actual scam but not to refund when mats clearly do not fit amounts to the same in my view.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality and poorer after sales service.

Ordered mats for my qasqui and when they eventually arrived the drivers mat did not fit. The creases did not come out of the mats as promised. Despite numerous emails and various photographs they insisted the mats were perfect. They sent a further supply of Velcro following a further complaint from me. No difference - the mat still did not stay put and is now in the bin. Do not touch this company under any circumstances they are just a major scam. Once they have your money they could not care less.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Whipmats cheap rubbish

Whipmats is scam company changing its address and owners weekly.
You order from their glossy adverts across social media claiming to be uk company that manufacture their mats when in fact it’s a lie, they post from china and it takes 3 week to arrive the mats are pack in vacuum packaging causing deep creases in the material ( not leather) they are very thin and made of poor cheap materials
They are not fitted they are not hand made cheap rubbish from china at premium price mine were £149 not worth £40
Please don’t be duped by these conmen.

11 January 2026
Unprompted review
Rated 1 out of 5 stars

By far the worst company ever to deal…

By far the worst company ever to deal with as their advertising makes you think they are based in the uk and they have a mobile number displayed on their website which isn't in use as their excuse was they are too busy but really they arent in the uk have emails off them proving this then my parcel went missing and under English consumer law of 2015 it's down to them to reimburse me but they never had to go the bank and claim my money back they are just scammers stay away

23 January 2026
Unprompted review
Rated 2 out of 5 stars

Slow to respond

Slow to respond. Front seat mats did not fit, provided photos and explanation - they still haven;t acknowledged the email. Plus, forget about the phone number they give - can never get through!

17 February 2026
Unprompted review
Rated 1 out of 5 stars

These mats do not match the fit and…

These mats do not match the fit and quality of the advertised photographs.
And therefore not fit for purpose, on contacting them in this regard they will only refund 40% - 50% if pushed.
If a full refund is required they insist on the mats being returned to Italy ( where by it will cost more than the value)
Avoid at all costs.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Good quality good fit

I have a yellow stonic so i went with the black with blue stitching good quality easy to fit they send you a video on how to fit car looks nice inside now would recommend would use them again
Karin willis

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Not as advertised

The mats are well made but ill fitting, provided my car make, model and year and still the mats are loose and affect my acceleration and braking. They are nothing like the advertised pictures coming short up the sided and not covering the door steps as advertised. Very disappointed. Waste of £100

23 January 2026
Unprompted review
Rated 1 out of 5 stars

SCAM MERCHANTS

SCAM MERCHANTS BE WARNED !!!!!!!!!!!!

The escalation to a German debt collection agency with my previous problem with Whimats Ltd is that all I can say is that the entire company staff, including the main Chinese connection, must be acutely colour-blind.
For which I am very sorry.
BUT
We in this fine country of ours, are protected by a consumer act of 2015 which says that the product you purchase correctly must conform to what you are supplied.
I am about to open anew group on @facebook where we can all discuss our rights and shame the “b……..ds” who are out to scam us all, all the time..
Someone has to do it.

16 January 2026
Unprompted review
Rated 2 out of 5 stars

The material feels cheap and very light…

The material feels cheap and very light - perhaps my perception was it would be heavier and of a more luxurious feel. The video advert shows a car which has had the mats professionally fitted however the kit comes and its very much DIY. Not bad enough to return for a refund but not overly thrilled. Their e mail comms is good however.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

I orded some mats from this company…

I orded some mats from this company gave the make amd model of my cat and the year then when had mats came they didn't fir they were short and didn't cover like the advertising stated was very disappointing. I contacted the company and got a pathetic message from the company that looked like a computer spit out with no response to sorting the issues out . They asked for pictures with I uploaded to the company to show the problem I paid £100 for mats that did not fit or look good as they are short and do not fit my vehicle . Its very didisappointing to get such a poor service and such a lack of helping me with getting the correct mats that would fit my car as I thought I was purchasing but instead got some small mats i could have got off temu for less than £20 ,im not happy with the poor service or the customer response after sending three emails and not having them help with the poor quality or the product I paid for . V bamfield

1 November 2025
Unprompted review

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