I received a lovely wishbone chair, however it had a small crack on the joint and Sally Anne was super helpful in helping me with sending a new one within less than 24 hours and has been very accommod... See more
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Review summary
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In May 2024 I ordered 8 chairs, really pleased with the quality and design of the chairs. 17 months later I got in touch with them as one of the chairs was showing signs of woodworm. Although they rej... See more
Company replied
I recently purchased dining chairs from Where Saints Go and I couldn’t be happier! The chairs are absolutely beautiful—excellent quality and even better than I expected. A special thank you to... See more
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The leather pommel bench is absolutely beautiful and enhanced my entrance hall perfectly. The delivery was so speedy and arrived before the expected date. The price was good too - very good value for... See more
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Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Manufacturer
- Kitchen Furniture Store
- Outdoor Furniture Store
- Wallpaper Store
Written by the company
Where Saints Go Ltd, anything but ordinary some might say a breath of fresh air. Straying from the norm, our online store is a collection of Chairs, Dining Chairs, Bar Stools and much much more that cannot be found any where else. Founders Mark & Tracey love scouring the world sourcing new trendy designs. Our Collection of Stylish Chairs & Bar Stools are a great fit for the more design conscious customer, with a client list of cool customers ranging from Google & Facebook to the W hotel chain to Mrs Joe Bloggs there is something for you too. So why not take a look for yourself visit our website and receive your 10% 1st order discount
Contact info
Westbury Street, SK14 4QP, Hyde, United Kingdom
- 0161 368 9638
- sales@wheresaintsgo.co.uk
- wheresaintsgo.co.uk
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Where Saints Go
Thanks for the 5-star review, it's very much appreciated.
Reply from Where Saints Go
Thank you for the 5-star review. Glad to hear our customer service is brilliant and that you are happy with your order.
If I could give them no stars I would
If I could give them no stars I would. Appalling service and attitude from staff. Ordered 6 chairs, faulty, sent another 6, faulty, sent another 6, all different colours, sent another 6, damaged after delivery driver threw them over a 6ft fence into my garden. You need to have the patience of a Saint to shop with them, hence their name.
29 April 2025
Unprompted review
Reply from Where Saints Go
Hello Stephen,
We’re genuinely sorry to read your review and want to sincerely apologise for what was, by all accounts, a completely unacceptable experience from start to finish.
There’s no denying this order was a catalogue of errors on our part—from receiving faulty items to inconsistent replacements, and finally the shocking treatment of your goods by the national courier company. This falls well below the standard we aim for, and we take full responsibility. Please rest assured we are already reviewing the full breakdown of what happened here, both with our warehouse team and our courier partner, to make sure lessons are learned and incidents like this don’t happen again.
In terms of the comment regarding staff attitude, we’ve carefully reviewed all communication and can confirm that no one at Where Saints Go was rude or dismissive at any point. We believe this may stem from a conversation earlier today where a request to keep two chairs free of charge was politely declined. While we understand this may have been disappointing, the conversation was handled respectfully and with professionalism.
We are genuinely sorry that your experience didn’t reflect the high standards we set for our service and brand.
Regards
Mark, Tracey & The Team
Great service and product
Good communication regarding delivery schedules. Great product, timely delivery
3 April 2025
Reply from Where Saints Go
Thanks so much for the 5* review. We're so glad you liked your order.
Really disappointing service from start to finish
I ordered bar stools from Where Saints Go with a promised delivery of February. They eventually arrived in April — months late — and with very little communication during the delay. If I’d known how long it would take, I may have looked elsewhere.
When they arrived, the stools weren’t the right size, so I arranged a return. I took a full day of annual leave to be home for the scheduled collection, but no one came. I called at 4 PM and was told the job was booked and might still happen — it didn’t.
The team were polite and apologised on the phone, but the solution offered was frustrating: I could either take another full day off for a second collection attempt, or arrange the return myself. No compensation or alternative was offered for the time I’d already lost.
After a late delivery and a failed pickup, I expected a more proactive and customer-focused resolution. Unfortunately, the experience has been a real let down from start to finish.
15 April 2025
Unprompted review
Reply from Where Saints Go
Dear Mr Bailey
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you’ve felt let down by your experience with us.
While your order did face a delay due to ongoing global shipping disruptions, we kept in touch and worked hard to get your items to you as soon as they arrived with us. Once you raised concerns about the stools not being suitable and were unwanted, we immediately offered to assist with the return — including waiving the collection fee entirely, even though under our terms the return of unwanted goods is the customer's responsibility.
We also offered to process your refund as soon as possible, and are still fully committed to resolving this for you. Sadly, while we work with trusted couriers, collection slots are subject to their availability, and we’re unable to offer same-day collection.
We always want our customers to be happy, and it’s disappointing to receive a review before we’ve had the chance to resolve the matter fully — which we’re still very much keen to do. We look forward to hearing from you in response to our earlier communication with a convenient collection date, so we can finalise this for you.
Regards
Mark, Tracey and the WSG Team
Great product at reasonable value for…
Great product at reasonable value for the quality. Delivery was a long lead time and did extend further than expected but communications were forth coming
31 March 2025
Reply from Where Saints Go
Thank you for the 5-star review, it's very much appreciated.
Customer Service Comss Improvements needed
The kitchen stools were ordered late Dec with an estimated delivery date of Feb. I had to chase twice to find out why they hadn’t turned up. The first time I was told they were scheduled for early March, second chase was told late March. Finally had an email explain a supply issue. They have now turned up and the produce is excellent. My disappointment was purely communication particularly as payment in full was made in December.
1 April 2025
Reply from Where Saints Go
Hello Lorraine,
Thank you so much for your review, and for your kind words about the product itself — we’re really pleased you love the item.
We’re genuinely sorry that the delivery time didn’t meet your expectations. Unfortunately, like many businesses this year, we’ve been impacted by major global freight issues, including shipping delays linked to the disruption at the Suez Canal, which has affected ocean freight times worldwide.
We tried to keep you updated throughout as soon as new information reached us and assure you that we were at all times working behind the scenes to deliver your order as swiftly as possible.
We’re grateful you chose to shop with us and hope your new piece brings you joy for years to come. If there’s ever anything we can do to help in the future, please don’t hesitate to reach out.
Regards
Mark, Tracey & The Team
I've made two purchases from Where…
I've made two purchases from Where Saints Go and both products are well made, unique and gorgeous. When I had a problem with a chair, customer service responded within hours and fixed it same day.
14 April 2025
Unprompted review
Reply from Where Saints Go
Thank you, Jen, for your 5-star review and positive comments. It's great to hear our customer service team resolved your problem quickly and efficiently. We will pass your comments onto the team.
Thrilled with our new leather chair
Thrilled with our new leather chair, good quality, looks fabulous. We had regular updates regarding delivery, pleased with WSG communication.
1 April 2025
Reply from Where Saints Go
Thank you for taking the time to leave us a 5* review, we're so happy you are thrilled with your purchase.
Reply from Where Saints Go
Hello Noreen,
Thank you for your feedback and for your kind words about the product itself – we're really pleased to hear that you love it!
We’re sorry to hear that you felt the delivery was slow. Just to clarify for future customers, the item you purchased was a pre-order product with a clearly stated estimated delivery timeframe of approximately 13 weeks. This information was displayed on the product page at the time of purchase and also confirmed in your invoice on 25th January.
Your order was dispatched on 3rd April, well ahead of the estimated delivery window, which would have taken us to around 26th April. We also responded to your enquiries in early February and explained the pre-order process, including the option to cancel at any time before dispatch.
We always aim to be transparent with our lead times, especially on pre-order items, and we're sorry if any part of that process was frustrating. We really appreciate your support and hope you continue to enjoy your new piece!
Mark, Tracey & The Team
Ordered on line and admit I was nervous…
Ordered on line and admit I was nervous at what I had ordered . but need not have worried the chairs were a brilliant choice and they were dispatched as soon as possible. Really good. would recommend!
3 April 2025
Reply from Where Saints Go
Thank you for the 5* review, we're so happy you love your order.
Great customer service
They are always super helpful at Where Saints Go, it’s a pleasure shopping with them.
3 April 2025
Reply from Where Saints Go
Thank you so much for the 5* review. We will pass your comments onto our customer service team.
Great but late
Great product, but lost two stars due to being 6 weeks over due on delivery, with zero communication.
31 March 2025
Reply from Where Saints Go
Thank you for sharing your feedback. We sincerely apologise for any frustration caused by the delay in receiving your order. As you may know, we’ve experienced some unexpected disruptions in international shipping due to ongoing global transit issues, particularly in the Suez Canal, which have affected delivery times across the board.
We did send an email update in March regarding the delay and our continued efforts to expedite your order. However, we understand that communication can sometimes end up in junk folders, and we truly regret that this may have caused you to miss the update.
We're glad your order has now arrived, and we’re committed to keeping you informed throughout your experience with us. If you have any further concerns, please don’t hesitate to reach out directly—we’re here to help.
Mark, Tracey & The WSG Team
It took over two months to arrive…
It took over two months to arrive despite assurances to the contrary when the purchase was made
1 April 2025
Reply from Where Saints Go
Thanks for your feedback Mr Groom.
We truly apologise for the delays you've experienced with your order. While we initially estimated a 5-week delivery window, unforeseen international shipping issues have caused longer delays, however we can see that we were in communication with you both in February and March about the updated timeline.
We understand that waiting for your order longer than expected can be frustrating, and we regret that this impacted your experience. Your item was dispatched as soon as it arrived in our warehouse on 1st April, and we hope it was worth the wait.
We appreciate your patience during these exceptional circumstances and will continue to work on improving communication and delivery timelines. If you have any further questions, please don’t hesitate to contact us directly.
Thank you for your understanding.
Mark, Tracey & The WSG Team
Nice product.
31 March 2025
Reply from Where Saints Go
Thanks so much for the 5* review. We're so glad you liked your order.
Excellent customer service. Excellent chairs. 5 stars!
I couldn't recommend them more highly. We absolutely love our chairs and the customer service team went out of their way to be helpful.
17 January 2025
Unprompted review
Reply from Where Saints Go
Thank you for taking the time to leave us a lovely review, it's very much appreciated We will pass your comments to our customer service team.
Stunning Chairs very good customer service
The chairs I ordered came well packaged and via a courier you could track so you knew what time they were arriving.
The chairs themselves are absolutely stunning the perfect addition to my dining table. Next time I need any new furniture this will be the first place I look
24 March 2025
Reply from Where Saints Go
Thank you for the 5* review, we will pass your comments onto our customer service team.
Reply from Where Saints Go
Thank you so much for taking the time to leave us a 5* review and positive comments.
Lovely quality muslin
Lovely quality muslin, great colour (as shown in advertising), well made, prompt delivery. Strongly recommended.
17 March 2025
Reply from Where Saints Go
Thank you so much for taking the time to leave us a 5* review and positive comments.
excellent product quickly dispatched
10 March 2025
Reply from Where Saints Go
Thank you so much for taking the time to leave us a 5* review.
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