Wheely Reviews 60

Never use them again. Bad customer service, the russian operators bearly speak english. If you have a issue, you just beeing ingnored. They have a fleet of uber drivers with S-class and E-class pretending to be chauffeurs.

Driver was pleasant. The company misrepresents the cost of the fare when booking. They also claim a free wait time for airport pickups. However it’s not a true reflection as it’s the cars wait time not the time you make contact with you driver. Very poor customer service also. I would highly recommend another service like Uber Lux.

Always had a great experience with Wheely. On time and pre-booked services always showed up when requested.

The worst experience ever. It’s not the first time it happens that they leave me waiting and they don’t send a car because “no driver responds”. You SHOULD tell your client if you are not going to be able to deliver. This time I asked for a car for a client that was going to the airport 6:30 am. Nobody came, my client had to get an Uber and they ruined a week of work. Don’t take the risk, don’t use this service. Expensive as hell, bad service.

Watch out. They are unreliable and deceitful. My first poor experience came when I prebooked a 5am Heathrow transfer and 5 minutes before pick up they notified me that they are canceling due to lack of drivers. The second they estimated my trip from Gatwick to be 60 pounds on the app, and ended up billing me 147 pounds. They had a tech issue that didn’t update the fare but refused to refund me the difference. Don’t waste your time and money on this company

I’ve started to use these guys after deleting my Uber account due to ridiculous surge chargers.

I’ve not looked back. I use them regularly for trips in and around central London and also a couple of airport runs.

I can’t fault them five-star service every time.

Fantastic service. Always pick-up rides (unlike many other of these companies these days). The estimated wait time is usually very accurate. Service is a bit more expensive but you get clean cars, polite and helpful drivers and good drivers.

Service used to be great but has really taken a turn for the worst.
I use their expensive! service all the time for airport pick ups and even around town. Tonight because the car could not come on time I decided to cancel and get a taxi. I was charged £7.5 for this and even after complaining they refused to waive the charge. It’s not about the money but about not valuing their customers- they especially repeat customers like me.

We booked cars to and from Heathrow and 5 minutes before pickup we were called and told that our car would be delayed by 40 minutes. We had to arrange alternative transport at almost twice the price at short notice. We will not be using Wheely again.

Pre-booked a car 12 hours in advance to pick us up after the football.

They cancelled 30 mins before pickup and left me hanging. Spent an hour trying to find a new taxi with another provider.

They claim to be high end, but in reality they are happy to cancel on you and let you down.

Wheely is just amazing, great cars, friendly and professional drivers and superb customer service