WhatsApp Reviews 

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My WhatsApp account was incorrectly banned and Meta has failed to resolve it despite multiple review requests. I am a Meta Verified subscriber and active Meta Ads customer, yet all support attempts have been closed by automated systems without any human review. This is unacceptable for a paying customer. I have lost access to my business communications and Meta has provided no real solution. I am requesting urgent human review and account restoration. Case handled through email.com with no resolution.

WhatsApp have just left me to rot. One of my contacts gave the West African scammer £200. I am gutted! I continue to make endless representations to WhatsApp but to no avail. Once they feel they’ve sent enough response, beit all failures, they seem to have rested In the fact that my number remains with the scammer, maybe because they’re too busy making money. The system has a loophole where a scammer can authorise a code from WhatsApp to the victims phone. Whilst busy in another conversation I entered it thinking it was genuine. Good luck WhatsApp, hope you make lots of money, have you heard about the new international video channel about to launch? Hopefully it will put you back into obscurity where you were begging for clients. Happy days WhatsApp.

I am a user from Brazil and I am filing this complaint because WhatsApp has blocked/suspended my account without any clear justification or warning. I have tried all local support channels in Brazil, but received only automated responses. I request the immediate review and reactivation of my account, as I depend on it for daily communication.

I've tried every possible way to resolve this, but I can't stand talking to a robot that doesn't solve anything in this hell anymore. My account was banned twice for no reason. I was trying to set up my WhatsApp in the second Android space because I use separate profiles for work and need to use WhatsApp in both spaces. Out of nowhere, this x blocked my account without any warning or explanation. Days passed, they unblocked it, and I managed to recover it. As soon as I accessed it and tried to log in to WhatsApp Web, this x blocked it AGAIN!! I can't access it; I've been trying for days, but this garbage doesn't send the SMS or make a call to confirm the code. This is unbearable. I have to talk to clients through Instagram; this is RIDICULOUS! I NEED A SOLUTION!!!!!!!!!!

Had whats app business which was fine, then they asked me to verify my details, how on earth can you do that on a virtual number that was used along side my personal number. Contacted them to assist by there online chat which couldnt answer the question and said I would be contacted and as of yet no contact back.
Very disappointing and unprofessional.

My account has been locked out of both the desktop and web apps six times now without any explanation. When I contact customer service, I am simply told that to check my account activity which takes days to process in-app. What is the purpose of customer support if they cannot provide a clear reason for these repeated bans? I am not spamming, sending mass messages, or using any third-party applications.

My WhatsApp undergoing 24hr review for the 3rd time and twice in one day. No explanation no nothing. What's going on?

Subject: URGENT COMPLAINT – Unjustified Suspension of My WhatsApp Business Account (Second Time)

Dear WhatsApp Business Support,

I am writing to express my extreme frustration and serious concern regarding the repeated and unjustified suspension of my WhatsApp Business account.

This is now the SECOND time that my account has been blocked without any legitimate reason, despite the fact that I do NOT send spam, do NOT violate any policies, and conduct my communication strictly for professional business purposes.

What makes this situation even more unacceptable is the fact that many of my messages are answered directly through your own AI systems, and yet my account still gets suspended. This raises serious concerns about the reliability, consistency, and fairness of your automated moderation process.

I run a professional business, and WhatsApp Business is one of the most essential communication tools for my clients, customer service, and daily operations. By arbitrarily blocking my account, you are directly interfering with my business activities and causing measurable financial losses.

Because of your actions, I am unable to communicate with customers, respond to inquiries, manage bookings, and maintain business continuity. Losing access for an entire day is not a minor inconvenience — it is a serious disruption that damages trust, reputation, and revenue.

Frankly speaking, this repeated treatment is completely unacceptable.

I expect:

1. An immediate explanation as to why my account was blocked again.
2. A detailed review conducted by a HUMAN representative, not another automated system.
3. A guarantee that my business account will not continue to be wrongly flagged and suspended without cause.
4. A clear statement regarding how WhatsApp intends to compensate for the damage and business interruption caused by these repeated wrongful suspensions.

As a legitimate business owner, I should not be penalized for using your platform correctly.

I demand an urgent resolution to this matter and expect a prompt and professional response.

Sincerely,

Siegbert Till
Founder of Dog Coach Expert
Professional Business Account User

It's free so it's the only thing usable but when it say it's end to end encrypted that's bs. Anyone from Facebook to whatever person can see all the message send.

I have been a loyal WhatsApp user for the last 16 years without any major issue. However, the recent experience regarding encrypted backup restoration has been extremely disturbing, confusing, and unacceptable.

An encryption password is now being demanded for restoring my WhatsApp data, despite the fact that I never knowingly created any such password. This raises serious concerns regarding whether these passwords are being automatically generated at backend systems, improperly linked to accounts, or whether unauthorized interference has taken place.

What is even more alarming is that WhatsApp has implemented a system where users are unable to reset or recover the encryption password effectively, while the backup and encryption infrastructure is fully controlled through Meta and WhatsApp servers. If the system is managed by Meta, then there must be a mechanism available to investigate and assist genuine users who are locked out of years of personal and professional communication data.

I have already submitted multiple emails, forms, and support requests, yet no meaningful response or investigation update has been provided. The automated responses and Meta AI replies appear intentionally designed to avoid answering the core logical question:

“If the encryption password was never created by the user, then how and when was it created?”

I specifically require the following information immediately:

The exact date and time when the encryption password or encrypted backup feature was activated on my account.
The device or IP details associated with its creation.
Immediate technical assistance to restore my WhatsApp backup data.
Escalation of this matter to a human investigation team instead of automated AI responses.

This issue has been pending since May 8th, and due to WhatsApp’s failure to provide proper support, I have been continuously denied access to 16 years of important communication data. This situation is causing severe mental stress, professional disruption, and loss of trust.

Indian consumers trusted WhatsApp and Meta platforms for years, helping these companies grow into global businesses. Blocking users from accessing their own data without proper support or accountability is highly irresponsible and unacceptable.

If no urgent resolution or transparent response is provided, I will be left with no option except to:

File formal cyber fraud and consumer protection complaints with Indian authorities,
Escalate the matter before cyber crime and data protection departments,
Share this experience publicly across social media and consumer forums,
Pursue all available legal and regulatory remedies regarding denial of access to personal communication data.

If any investigation charges, verification formalities, or identity confirmation procedures are required for resolving this issue, kindly inform me immediately. Otherwise, provide an urgent solution enabling restoration of my WhatsApp data without further delay.

I expect a proper response from an authorized support or technical investigation team instead of automated template replies.

I have had loads of spam calls from various companies and people, my biggest gripe is that if you accidentally delete chats you’ll never see them again! Also I tried hiding a chat when I tried to get it back it was like deleting chat - can’t get that back either, what is the use of iCloud as well if you can’t save anything. I’ve lost chats twice now in 2 different ways, I did ask for support but it still didn’t work it was so upsetting I got myself stressed over it

if i could give no stars, i would. they are risking my data through an email address that does not belong to me. I have contacted them numerous times and got told by the useless robot that the case was transferred to a team that could help me but no one has been in touch. clearly whatsapp does not care about keeping data safe.

No human support, issue not resolve

An unreliable, untrustworthy service with zero customer support. Something strange happened to my son: a classmate (his best friend, actually) banned him as a prank. Now he can no longer use WhatsApp and will have to change his phone number. This is absurd! How unreliable is a service like this? If anyone can ban you as a joke or out of spite (even competitors, I'm thinking), with no reversibility, and no way to contact customer support?

The app works until you face a problem. Then you realize how terrible the support system really is.

WhatsApp support is completely dominated by bots. No real investigation, no human replies, and no accountability. Genuine users get banned and only receive automated copy-paste messages.

Meta seriously needs to improve customer support because right now users are being treated with complete disrespect.

I have been using WhatsApp Business for my legitimate customer service work since March 2026. Since then, my account has been banned over 30 times without proper justification. Each time, I followed all rules, used the official app, and only performed normal business communication.

Despite countless emails and in-app reports, I have never received a response from a real person. The reasons for the bans are inconsistent and contradictory: “violating rules,” “security concerns,” or “using a non-official app,” even though I use the official WhatsApp Business app from Google Play.

This has caused major disruption to my business, as I rely on WhatsApp to communicate with my clients. The system appears to be overly aggressive and misidentifies normal business activity as abuse.

I strongly urge WhatsApp to review their automated banning system and provide real support for legitimate business users. At this point, WhatsApp Business is unreliable and unsafe for professional use.

I dislike the fact that in order to add a phone number, I must know his/her country. Can I just put his number there and add? He has an existing whatsapp number, and it irritates me that I have to select his country in order to write that person

The app suck interface is not user friendly and you can't even add two accounts or logout from your account, a billion dollar company can't even add a simple thing to there app.

WhatsApp is one of those apps I end up using every day without even thinking about it. Messages go through quickly, sending photos or voice notes is easy, and calls are usually fine.
Group chats can get a bit messy when there are too many messages coming in, and sometimes notifications don’t show up right away, which is annoying. Also had a few moments where calls dropped or the app lagged a bit.
Still, for everyday use it works well enough and gets the job done without much effort.

Being using WhatsApp for some time now and it's been absolutely fantastic. But why the hell they've put the chat section at the bottom? It's so annoying.. You push all the x's to delete the chat. But once you refresh your phone, it comes back WhatsApp, please do something about this. Go back to how it was...