Whataburger Reviews 139

TrustScore 2.5 out of 5

2.5

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers encountered issues with the food, frequently receiving cold, old, or incorrectly prepared items, such as burgers with missing parts or wrong toppings. People also reported problems with the quality of certain products, like overcooked fish or stale fries, and some found the taste to be very bad. Service was often described as slow, with long wait times in the drive-thru and in the lobby, and some customers experienced rude staff or managers. Conversely, a small portion of people felt satisfied with the food, praising specific items like the onion rings, the mushroom swiss burger, or the honey butter chicken biscuit. Some reviewers also highlighted positive experiences with the staff, noting employees who were friendly, helpful, and accommodating, and appreciated locations that offered consistently good food and service.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the delicious and... See more

Staff

Reviewers highlight ambiguous aspects of staff. While many customers praise employees for being polite,... See more

Service

Users describe ambiguous interactions with service. Many customers praise the polite, friendly, and helpful... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers express strong dissatisfaction, citing issues... See more

Location

Consumers find location to be ambiguous. Many reviewers praise specific locations, highlighting convenience,... See more

Based on these reviews

Rated 2 out of 5 stars

Restaurant 1519. The pop dispenser nozzles needed cleaning!! Pop NOT mixing correctly this time or last. Counter person visiting with customer while 3 more waited in line. Hopefully, you can fin... See more

Rated 2 out of 5 stars

We stopped at Whataburger in Kernersville for a burger. We were surprised that the burgers came out so quickly. The reason for that was quickly made obvious. The patties were not made to order as adve... See more

Rated 2 out of 5 stars

New girl at the drive thru wasn’t ready for prime time. Asked for name 3 times. My name is Chuck. Receipt said Jeff. Ordered a sausage bob. Received a combo. She repeated “black coffee” three times af... See more

Rated 2 out of 5 stars

Went at 5 am to get a jr burger & pie. No car before me at drive thru. Worse burger & pie I have eaten Burger buns were cold just out of pkg. and even pie was cold. Thumbs down

Rated 2 out of 5 stars

I went to the store 710 ( I used to work there) the lady who took my order was nice to me but I couldn’t get my discount yea I don’t work there no more but my friend works there and I know friends and... See more

Rated 2 out of 5 stars

Someone must have been hungry Part.ofy burger was.missimg Food was cold. Fries were cold and.old. I asked for mayo I. Got a dry

Rated 2 out of 5 stars

I tried the Fish sandwich that they brought back for Lent If I would have known that it was going to be such a piece of crap i wouldn't have wasted my money..it does not compare at all to the origin... See more

Rated 1 out of 5 stars

35th Ave/ Bethany- I ordered online and requested no onions as I am allergic, When the order was delivered it was left by my mailbox by the street with me standing at the front door looking right at t... See more

Rated 1 out of 5 stars

This is my 5th time today going to your restaurant on Pelham Road, Greenville, SC. Every single time, literally every time, I have received cold food and bad service. Not once have I been given warm,... See more

Rated 1 out of 5 stars

I am done with Whataburger on Leopard and Rand Morgan ( 9402 Leopard St, Corpus Christi, TX 78410) needs to hire people who can read the order. I went to Whataburger this morning to buy a bacon egg a... See more

Rated 1 out of 5 stars

The service is really bad the GM is very rude Everytime I go to whaterburger my I ordered is never done right the first time. Just because I am a disabled senior my money is just as good as anyone els... See more

Rated 1 out of 5 stars

I ate at the Whataburger in Commerce Street in San Antonio, Texas last nite 5 June 2025. I ordered a jalapeno burger meal with fries and drink. The burger was lukewarm and the meat was hard. The fries... See more

Rated 1 out of 5 stars

I would give a zero if it was possible. Been there twice waited thirty five minutes the first time for2 burgers The second time I waited 30 minutes and left without my food.This place is a disaster.... See more

Rated 1 out of 5 stars

I just tried their Whatacatch fish sandwich. Of course the advertising made it look delicious. Of course it was nothing like the ads. The fish was overcooked in old oil. The taste was indescribable ba... See more

Rated 1 out of 5 stars

Whataburger is new to Greenville, SC. I had never been to one but heard the hype. Did drive thru, wife wanted the bacon and cheese with ketchup and mustard ONLY. She received everything, pickles, toma... See more

Rated 1 out of 5 stars

What a joke of a fast food burger place. The staff is rude, slow service, and food was cold and tasteless.Not worth the value l Plus, the dumb moron orange piece of shit visit one recently in Texas. T... See more

Rated 1 out of 5 stars

This was possibly the worst food I have ever had in my life. I ordered a burger and got french fries that tasted like they were expired 3 years ago. I got my drink and in my drink was gnats.The wait... See more

Rated 1 out of 5 stars

Went to Whataburger and took in a Whataburger 75-year cup. As soon as I was going to get a serving I got yelled at" No Refills" No you cannot do that." No Refills" I was going to eat so I wanted to us... See more

Rated 1 out of 5 stars

It's a shame I waited 1 hour in line just to get a breakfast bowl combo!! I arrived at 1 am and left at 2 am.This is ridiculous!!! The staff for overnight zIS SLOWWW!! The drive thru had moring 20 car... See more

Rated 1 out of 5 stars

I order online for delivery. Consistently my orders are missing items. Whatabuger refuses to send the rest of my order. All they will do is give me extra points. All the points in the world are worth... See more

Rated 1 out of 5 stars

I entered the El Paso, George Dieter location and really had to use the bathroom. A code was needed to get in so I waited in line to get my order taken. I am a regular whataburger custome... See more

Rated 1 out of 5 stars

This was possibly the worst food I have ever had in my life. I ordered a burger and got french fries that tasted like they were expired 3 years ago. I got my drink and in my drink was gnats.The wa... See more

Rated 1 out of 5 stars

Never had a worse food in my life. And a kid destroy a company shirt and you mad? Fock THIS UGLY PLACE

Rated 5 out of 5 stars

Patrick, Tera & Essence all were super accommodating. Coming around to our table, very friendly & courteous. Helping with the app., service-oriented, smiling faces are what you are going to find.... See more

Rated 5 out of 5 stars

I stopped at the Whataburger on Butler road in Mauldin SC, I was going to have breakfast as it was about 10AM, there advertised. Special was a Pico De Gallo burger, which sounded good, I’m here to tel... See more

Rated 5 out of 5 stars

I go to the Whataburger at 1560 N Cokrell Hill Dr in Dallas pretty often and I am always happy with it. It's one of those location where the food is consistently good, no surprises in a bad way.... See more

Rated 5 out of 5 stars

we were eating at the new Whataburger in Pueblo. Colorado and I mentioned to my wife that the sweet tea dispenser was empty and the employee named Addison overheard and said, "we have more in the bac... See more

Rated 3 out of 5 stars

The burgers are great, but don’t ever load money into their app. I had $25 on my app loaded. I tried to make an order that was just barely over $25. It doesn’t give you the option to use two different... See more

Rated 5 out of 5 stars

My sister and I went to whataburger yesterday both of our favorite thing now is onion rings ,so we got their onion rings ,they were amazing !!!!! The best onion rings we have ever eaten ! The batter s... See more

Rated 3 out of 5 stars

They can improve by getting the order right. You'd get 5 stars if you would have added the avocado on the burger as ordered. Got burger and it was good but not one slice of avocado and the paper the b... See more

Rated 5 out of 5 stars

We have a new location IN INDIAN LAND, WHATABURGER AND IT IS ABSOLUTELY AWESOME. A LITTLE WAIT BUT WORTH IT!!! FRIENDLY STAFF ABD THE FOOD IS "ALWAYS" FRESH. WELCOME TO INDIAN LAND 👍🏿👍🏿

Rated 5 out of 5 stars

Jasim went out of his way to make a special order. His professionalism and pleasant attitude is fantastic. He is always happy and helpful every time we come to this restaurant

Rated 5 out of 5 stars

im from texas ,moved to andover ohio,it would be awsome if we had a whatabuger in town, or ashtabula ohio, people would love it, just like me and y wife , she is from ohio,and she loves whataburger, t... See more

Rated 5 out of 5 stars

Really Good guest service at the location on , Dobson & Broadway - Jared the cashier doing amazing at the moment. 5 stars

Rated 5 out of 5 stars

This was my first time at this location, I am from Texas and I LOVE WHATABURGER! I thought the place was nice, got more history that I didn't know about from one of the managers, who also happened to... See more

Rated 5 out of 5 stars

So, me and my mom with my siblings went to go get some WB and my mom forgot her credit card, so she was just going to pay with her phone, but it was dead because my brother spent too much time watchin... See more

Rated 5 out of 5 stars

The Whataburger on nine mile road in Pensacola rates a 10. The manager cares and runs a tight ship. The employees are polite and friendly and service is great. Store is clean. If the make a mistake t... See more

Rated 5 out of 5 stars

In my opinion, Whataburger makes the best hamburgers in the country! Their breakfast menu is excellent also. Thankfully, recently, Whataburger has opened restaurants in South Carolina, upstate area. I... See more


Company details


Contact info

2.5

Poor

TrustScore 2.5 out of 5

139 reviews

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Rated 1 out of 5 stars

Poor Customer Service

35th Ave/ Bethany- I ordered online and requested no onions as I am allergic, When the order was delivered it was left by my mailbox by the street with me standing at the front door looking right at the driver. He said he called but it came up spam and I didn't answer. I called the restaurant and was basically told I ordered onions and there was nothing to do. Will never patronize either the restaurant or the delivery service again. Even refused to return the tip and no refund for Burger.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Okay sally

Well, I'm gonna have to give Sally at the drop through the 5 stars because she is the one who delivered serve with a smile and a laugh and had great customer service and also checked the food when it went out. That wasn't corrected. She fixed it before it even got out the window bravo, she needs a raise

7 July 2025
Unprompted review
Rated 5 out of 5 stars

great service from a young employee

we were eating at the new Whataburger in Pueblo. Colorado and I mentioned to my wife that the sweet tea dispenser was empty and the employee named Addison overheard and said, "we have more in the back and I will get it for you" and he did.
I mentioned this to the manager Gary Baca and he said Addison was a great employee who was willing to do anything he was asked.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Tera, Patrick and Crew

Patrick, Tera & Essence all were super accommodating. Coming around to our table, very friendly & courteous. Helping with the app., service-oriented, smiling faces are what you are going to find. The food isn’t too bad, either. Lol!

Boiling Springs/Hwy. 9 is a highly recommended, convenient location for both of us. Patrick seems to work a lot in the late mornings and afternoons, while greeting the customers no matter how many orders he is filling. Great gentleman. Tera keeps the operations and restaurant very clean. Essence is a fine cashier, who has served us a few times now.

Thanks to all,
Kirk & Jane M.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Pico De Gallo burger is AWESOME!!!

I stopped at the Whataburger on Butler road in Mauldin SC, I was going to have breakfast as it was about 10AM, there advertised. Special was a Pico De Gallo burger, which sounded good, I’m here to tell you if you are tired of the same old burger routine you must try this, It was simply delicious a very unique taste, you owe it to yourself to try it, You will NOT go wrong,

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Waste of good money

I ate at the Whataburger in Commerce Street in San Antonio, Texas last nite 5 June 2025. I ordered a jalapeno burger meal with fries and drink. The burger was lukewarm and the meat was hard. The fries were good. Sad to say I wasted ten whole dollars and will never return again.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

WB Incident

So, me and my mom with my siblings went to go get some WB and my mom forgot her credit card, so she was just going to pay with her phone, but it was dead because my brother spent too much time watching baby shark, so we asked the employes if they had the wall charger for the cable and they said yes they were really helpful!

5 June 2025
Unprompted review
Rated 1 out of 5 stars

I am done with Whataburger on Leopard…

I am done with Whataburger on Leopard and Rand Morgan ( 9402 Leopard St, Corpus Christi, TX 78410) needs to hire people who can read the order. I went to Whataburger this morning to buy a bacon egg and cheese biscuit meal and the other was just a biscuit sausage egg and cheese. What I received was two sausage egg and cheese, I did not get a bacon egg and cheese biscuit I ordered with the meal. The person at the window will have to go back to checking the bags which she started to do in the past because they were getting orders wrong. She should not have to do that and she obviously believes they have improved or did not have the time due to long line; but they have not.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

This was my first time at this location.

This was my first time at this location, I am from Texas and I LOVE WHATABURGER! I thought the place was nice, got more history that I didn't know about from one of the managers, who also happened to be from Texas. I only get to have Whataburger if I am in Columbia so I always make sure I stop. I wish it was closer to me!! But we tried the mushroom swiss burger, it was so good! A bit greasy but so good!

24 May 2025
Unprompted review
Rated 1 out of 5 stars

What's with the hype?

Whataburger is new to Greenville, SC. I had never been to one but heard the hype. Did drive thru, wife wanted the bacon and cheese with ketchup and mustard ONLY. She received everything, pickles, tomato, lettuce, onions. She does not like any of that. I ordered a double HAMBURGER with Tomato, onion, and mustard. I got a double CHEESE which I do not like. The order was upgraded w/o my knowledge to a meal. I did order one med and one small milkshakes, got the larger sizes. Total was $30.42. I discovered this when I was 4.4 miles at home and this joint is on one of the busiest hwys in Greenville. Had to scrape both hamburgers of the unwanted condiments. Milkshakes were to only good thing, will not be going back.

21 May 2025
Unprompted review
Rated 1 out of 5 stars

Avoid the fish sandwich. Awful!!!

I just tried their Whatacatch fish sandwich. Of course the advertising made it look delicious. Of course it was nothing like the ads. The fish was overcooked in old oil. The taste was indescribable bad. Simply inedible! It was heaped with chopped lettuce which was the best part of the sandwich. The bun was good but it was glopped with a ton of flavorless mayonnaise. It was just a mess. I could not eat more than couple of bites and threw the rest in the garbage. It was so bad the garbage threw it back.

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Overcharge on Whataburger App

Last month, I made a purchase on the Whataburger app. I was charged twice and Whataburger is refusing to refund the overcharge. Unfortunately, Whataburger is not what it used to be. Plenty of other, better options out there.

5 February 2025
Unprompted review
Rated 1 out of 5 stars

Simple things failed

This may sound petty but as simple as it is how hard is it to get ketchup????? Part of your order and they can't handle it. Now the french fries...thanks for pouring them out of the freezer bag into my order and serving to me. Nothing like ice cold fries with no "ordered" ketchup. It's just too simple. Things that are hard to fail on but you did

16 March 2025
Unprompted review

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