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Rated 2 out of 5 stars

Always used Waze and promoted use of W3W but now there is a paywall they have deserted their individual followers. Typical attitude of software start ups to past supporter's. I've gone back old scho... See more

Rated 2 out of 5 stars

I have used W3w since it became available and recommended to many others, The features I liked most are now only available for a monthly charge. To the individual it is now almost worthless maybe perf... See more

Company replied

Rated 5 out of 5 stars

A little terraced cottage, up a small lane, in a remote hamlet, in rural Cornwall and our kids found us with ease. Takes all of the uncertainty out of the equation when visiting somewhere new. Ps w... See more

Rated 5 out of 5 stars

In my job, I send engineers out all over the country to fix/maintain kitchen equipment. Across big sites (universities or hospitals fx) this I really helpful as there’s often one postcode for multiple... See more

Company details

  1. Software Company
  2. Mapping Service

Written by the company

what3words provides a simple way to talk about precise locations by labelling every 3m square on earth with a simple address made of 3 words e.g. ///filled.count.soap. A what3words address is a human-friendly way to share very precise locations with other people, or to input them into platforms and tools such as ride-hailing apps or e-commerce checkouts and car navigation systems. The what3words app, available for iOS and Android, and online map enables people to find, share and navigate to what3words addresses in more than 60 languages. Businesses and services can integrate what3words using the public API or SDK.


Contact info

3.1

Average

TrustScore 3 out of 5

289 reviews

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Replied to 6% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

W3W no longer useful to me at least.

Always used Waze and promoted use of W3W but now there is a paywall they have deserted their individual followers.
Typical attitude of software start ups to past supporter's.
I've gone back old school in using Waze as both Google and Apple maps are 2nd rate nav tools.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Gave me inaccurate location when I went…

Gave me inaccurate location when I went to my stranded daughter ,later we tried to share our location with the AA it put us in Oxford? We were in Bolton Lancashire, used to be good , it is now looking for funding at an unreasonable price,back to Google for me what 3 words lost out

10 May 2026
Unprompted review
Rated 2 out of 5 stars

I used to be evangelical about W3W

I used to be evangelical about W3W, it is a brilliant idea and it used to work in a simple and accessible way. Now the app is constantly pushing me to upgrade to a paid tier just so that it can paste a lat/long into Google Maps. The original idea was a good one - get enough people using the service that you can charge delivery companies money to license it. I pressured every company I buy things from to use a W3W address. But if you're going to put pressure on me personally, the end user, I'll just stick with free services. Maybe this makes sense up in the C-Suite, but here on planet Earth businesses who actively degrade their products tend to fail.

23 April 2026
Unprompted review
Rated 2 out of 5 stars

I have used W3w since it became…

I have used W3w since it became available and recommended to many others, The features I liked most are now only available for a monthly charge. To the individual it is now almost worthless maybe perfect for deliveries - but if I no longer use the App I won't be able to share the 3-word location. A product spoilt by greed!!

21 April 2026
Unprompted review
what3words logo

Reply from what3words

Thank you for your feedback. The core features of the what3words app and map are still available to use for free, such as sharing a what3words address. You can also continue to discover, save and navigate within the free tier of the app and map.

what3words Pro is an optional premium tier that gives users access to more tools and enhanced features if they use what3words addresses on a regular basis.

Rated 2 out of 5 stars

Sent us an hour away from location

We were sent a location but what three words sent us an hour away from our location to a remote area but if someone else tried the link it would send them to the correct location. Some type of glitch but left us with barely any battery in the electric car, 3 hot children and late to appointments. Really wouldn’t recommend to do again.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Was excellent

Was excellent, but now the navigate by Waze has become a paid feature, it has reduced usefulness significantly. Held to ransom to use what was an excelent free feature. Shame.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Ariel view and information of my…

Ariel view and information of my location completely and utterly incorrect, resulting in delivery companies using the app to deliver all my parcels to the wrong places and them going missing , it’s so out of date hasn’t been as it’s showing since the early 1990’s my address DA14 6AE being Marlin court is showing as Conroy Court , if they put in 5 ELM ROAD , SIDCUP, UK into google earth they would see just how inaccurate and wrong their app ariel view really is, I would advice courier companies not to use this app when delivering to my address , as it misleading and completely and utterly WRONG

24 March 2026
Unprompted review
Rated 2 out of 5 stars

Money Grabbers

Another company that once they have users decide to put charges on every thing ! Google maps and Waze not allowed any more unless you pay!

24 March 2026
Unprompted review
Rated 2 out of 5 stars

Penalised for using iPhone

I use an iphone. Like many people. Ever since the ‘upgrade’ I can no longer navigate to a destination ising google maps. W3w forces me to use apple maps, which is an inferior nav system. It’s ok, if you use an android device. I need to upgrade to the pro version to use google maps.

Penalised because I use an iPhone.

Come on people. Don’t get greedy, get BETTER!!

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Another classic example of a once…

Another classic example of a once fantastic app used by emergency services and brilliant for navigation. Rendered obsolete because they’ve chosen to lock navigation for the likes of Google maps behind a paywall.

14 March 2026
Unprompted review
Rated 2 out of 5 stars

Not accurate enough compared to using post codes and door numbers

This location track is no good for busy town and city street. It’s helpful for remote rural areas.
On one occasion the delivery driver left my important official documents behind a bin across the road opposite to our house. On another occasion, my British Passport was posted through our next door neighbours letterbox. Tracking showed it was posted to our address but the front door photo didn’t match ours.
So, using postcode and door number is the best way for precise locations.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Gone greedy

Furious that they've now decided to put a load of features behind a pay wall. I'm not willing to set up yet another subscription for such a rarely used need. It was useful but now i hope it dies.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

What3Words is useless with Waze

What3Words is useless in the United States for navigation if you already use Waze. Following the W3W directions to add Waze there was absolutely nothing adding to the Waze capability. The Waze maps were not augmented by W3W or enhanced in any way.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

what3words saved us!

Heard about what3words from a friend, while on vacation in Britain, and dismissed it as a novel idea until 3 days later, our family found ourselves lost (due to a GPS miscalculation) on an unmarked mountain path with a blown tire. The rescue service helped us download what3words and that is the only way they were able to locate us.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Since what3words was launched I…

Since what3words was launched I encouraged its use as Chairman of a safety group, it was received well. This improved safety for many lone workers, however; what3words are now requesting a subscription fee to get the most out of it. Just be aware subscription based systems end up getting into financial difficulties I recommend not to subscribe.

19 November 2025
Unprompted review

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