completely ignored the issue
i've used this company worktop expree/wex trade for years and only once prior to this issue had a problem (exactly the same) this time the problem did not get resolved and the company completely and utterly ignored me.
The issue was with a solid oak butcher block worktop that on one section only was cracking and on each individual blocks they were raising. I of course installed this correctly as do this for a living and if i hadn't surely all the sections would be doing the same.
As i said earlier this company just reused to acknowledge the issue, the most correspondence i had at all was from the telesales staff as i innitially called a few times, the staff said a Manager would call back, they never did.
Subsequently this led to the usual small claim process which they eventually paid, but now as a punishment i can no longer use this company.
i probably spend anywhere between £10000 and £20000 a yesr with this company so feel this is probably 1 or 2 so called new managers flexing and really dont care.
Top and bottom this company couldn't care less about loyalty as i've used them for years and if they treat me like this i dread to think how they treat someone else who isnt a regular customer.
Steve
Kitchen and worktop specialist