WeTravel Reviews 

519
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the intuitive platform, noting that it greatly simplifies organizing group trips and managing booking payments efficiently. Many users also mention the incredibly helpful support team, pointing out that representatives are responsive and guide them smoothly through setup. However, some customers also noted frustration regarding unexpected credit card surcharges and delayed fund availability after completing transactions. Others reported that unexpected account denials lacked clear explanations or transparent communication from the company. Additionally, a few reviewers experienced significant difficulties reaching customer support when urgent technical problems occurred.

What people talk about most

Payment

Consumers find payment to be ambiguous as experiences vary greatly across different accounts. Many reviewers... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting starkly contrasting experiences... See more

User experience

People report positive experiences with user experience, highlighting that the platform is intuitive,... See more

Service

Customers had ambiguous experiences with service, as while some reviewers praised the helpful account... See more

Staff

Clients share positive opinions on staff, frequently praising representatives for being responsive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the two-tier pricing option (one of which is FREE!) which makes it easier for a Micro Business like ours to use this booking platform. The team behind it all is super helpful. Great Flexibilit... See more

Company replied

Rated 5 out of 5 stars

Using WeTravel has honestly been a big help for my business, Morocco Shade Explore. It made things much easier for my clients to pay, especially the ones coming from abroad. The whole payment pr... See more

Company replied

Rated 5 out of 5 stars

We use WeTravel and we are truly very happy with our experience. Hiba Essalhi was exceptional — always available, very attentive, and incredibly helpful at every step. Thanks to WeTravel’s servic... See more

Company replied

Rated 5 out of 5 stars

I love WeTravel because they make it easy to set up a retreat, look professional and accept payments. The system takes care of the booking and reminders for payment for my travelers.. Thank you for th... See more

Company replied


Company details

  1. Software Company
  2. Payment Service

Written by the company

WeTravel is an all-in-one, cloud-based booking and payment platform designed for multi-day group travel businesses, tour operators, and travel advisors. It simplifies operations by offering tools for itinerary building, instant payment processing, and participant management, helping to reduce booking fees and streamline operations for over 8,000 travel companies.


Contact info

3.6

Average

TrustScore 3.5 out of 5

519 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(519)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very happy with the payment solutions

So far we are very happy with the payment solutions WeTravel offers to our tourism operation. Being a small company, our clients sometimes may feel unsecured to make a payment overseas, and the WeTravel sistem also helps with that.
On top of that, the vip service provided by Bruno Gerra is reasuring and 24/7, any time we have any questions or doubts!

Giuliano Bernardon
birdingpantanal.com

25 March 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Anders was knowledgeable and…

Anders was knowledgeable and personable. He answered my questions and gave insight into some things that could be done to bridge the gap with suppliers until cards are again available

21 March 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Recommended! Easy to use and great service

I created my WeTravel account last year and added my group tours within an hour. It is super easy and intuitive to use. I also talked to Mattia Gubbini over the phone and he gave me some useful insights and offered to help. The customer service is definitely top-notch! It also helped that Mattia speaks different languages.
I hope to keep using this platform for my upcoming tours!

15 March 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Recommended!

The platform is user friendly. Mattia was great to set our account up.

21 March 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Mr Biker Saigon started to use Wetravel…

Mr Biker Saigon started to use Wetravel as our booking platform for more than 6 months now. Wetravel provides us with a streamlined and straightforward process to help booking and paying easier more than ever.

Their rate is reasonable and new features keeps coming which are great to have. Our current account manager - Makenna Green, and other previous one has been very helpful in solving our technical issues.

I would highly recommend Wetravel as a professional payment platform for any small traveling businesses.

28 February 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Best booking system there is!

I have tried other other booking programs and this one is so far the best... best rates and also lets you choose how to divide the comisions between you and your client.. i was approched by one of the workers from WeTravel her name is Liliana Lopez and she was very helpful

19 March 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

This business platform is just awesome…

This business platform is just awesome for our company.
It's easy to set up a tour, follow up the customers and work very efficiently on the billing.

19 March 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Thank you to the WeTravel team!

Thank you to the WeTravel team. Alexis is responsive and proactive. He helps keep our business on track.
Keith

6 March 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

I recently joined a online payment…

I recently joined a online payment platform called we Travel the system is very provisional providing a easy way for your clients to make payments without the banks overcharging you, l received great support from Benjie Rose Olafsson helping me navigate the new system. Thank you Benjie for your professionalism and reliability.

Best Wishes
Graeme Robert Giles
Scottish terrier tours

19 March 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Javier and We Travel, 100% recommended!

Javier goes above and beyond to make sure everything is crystal clear, and resolves any issues that arise precisely, patiently, and very professionally. Thumbs up for him!

17 March 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Consistently trustworthy

At More Life Adventures we have been using WeTravel for the past few years and it has been a very effective solution for us, one we could not find elsewhere. The team behind it is working to consistently improve its functionality and their customer service is always attentive.

17 March 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

It has been easy too use

It has been easy too use. I like that you do not have to pay extra to use it.
The followw up by Javier has been amazing. He has been really patient and detailed oriented.

12 March 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

The platform is very easy to learn

The platform is very easy to learn, and the outstanding customer service support makes you guys stand out from the competition.
Thank you We Travel

5 March 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 4 out of 5 stars

WeTravel has streamlined & simplified our booking process

We are so happy with WeTravel; it has streamlined and simplified our booking process, which has made our jobs so much easier. Whenever we have had any questions, Alexis Le Bourgeois has always helped us super fast. He is great!

Why not 5 stars? We are still missing some features, like moving a participant from one trip to another.

11 March 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind and helpful feedback!😊

Rated 3 out of 5 stars

Katie Was Great in Reaching Out to Me…

Katie was great in reaching out to me and to quickly explain the benefits to my company for using WeTravel. She initially caught me at a very busy time during tour season, but was politely persistent in following up with me at my request, answering questions and moving me along to eventually onboarding. Getting all my company documents together to prove I run a legitimate business was the most difficult part. Katie's persistence and professionalism to get me onboard has taken my company to the next level of efficiency and customer service, while lightening my administrative work load. What is not clearly explained anywhere in the pitch or fine print is WeTravel uses "Reverse Percentage Formula." That means they calculate the fees on the actual amount we charge to the credit card. So, credit card customers actually pay more than 2.9% in the final analysis. The other downside is that there is not automatic integration with MailChimp to allow new customers to be automatically added to your circulation list. This is one area where SquareSpace has WeTravel beat. WeTravel requires another extra added cost of becoming a Pro Subscriber and for Zapier, to integrate with Mail Chimp. With all the fees WeTravel is profiting from already, this should be part of the basic subscriber package, would go a long way with customer public relations and retention.

7 March 2024
Unprompted review
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Reply from WeTravel

Hi there! We appreciate your valuable feedback and will use it to improve our product and service in the future. Thank you very much! 😊

Rated 5 out of 5 stars

It is an excellent payment platform

It is an excellent payment platform, not only because of the huge reduction in transaction costs and commissions, but also because of the customisation of plans and the ability to integrate payment links into the website.

The support is almost immediate and very complete.

7 March 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Wetravel's great for our groups!

We love using Wetravel and it has helped us become more efficient with our group bookings saving us a lot of time. Staff has always been excellent in helping us with questions we have. The online chat works very well.

6 March 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

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