Westway Vets Reviews 

My daughter and I took my dog for a booster injection which we had already paid for however she did need further tablets for an gland infection which we accepted.The receptionist said we had waited to long for the booster and would have to pay ,my daughter explained the vet had made the appointment and the time was extended due to covid . The receptionist said she would have to check the cctv to confirm this and all calls are recorded.when my daughter explained what happened I went in and took her name and clearly said her attitude was disgraceful and would be making a official complaint -we are regular customers at the West Road branch and have been appalled by the customer service

Never see same vet. Dog went for a simple operation and was poorly for 4days. Went to a different vet for more radical surgery and my dog was much better just 1 day after. At time of surgery with west way I was asked if I wanted additional tests which were not required and therefore declined but was still billed for these. Shoddy service dissatisfied

West Road Newcastle, really bad customer service, my dogs life is a stake and they had the gall to no treat him, money grabbing company they don’t care about your pets!!! And the person I spoke to on the phone hung up on me!!!! You are best transferring elsewhere!!!!

My dog has a problem which requires monthly prescriptions and the vets at Eden Hill have been great, particularly Miriam. Unfortunately I cannot say the same for administration, it is a shambles, every time I go there is a problem of some sort, the latest according to the older lady on reception, is that they do not send prescriptions online. I have never received a paper prescription until this week, always online. She has no customer empathy and virtually called me a liar. Something needs to be sorted at this branch because members of staff just seem to do as they please and someone there has definitely sent me several online scripts. The outcome is, I am sorry to be leaving the practice

Been using this practice for years until recently, prices have gone up enormously, getting appointments at same clinic is a nightmare, and never see the same vet on a return visit, they seem to be taking over all the local vets and service has suffered......now go elseware

Westway vets have given my dog quality care, even throughout the difficulties created by Covid and distancing requirements.

If I could give minus stars then I would - I took my 20 year old rescue ragdoll cat to Westways - she was ill and needed to go to Rainbow Bridge and on the advice of the vets made an appointment - this was the last act of love and kindness that I could do for her as she was suffering - I wrote a letter and gave it to the vet before they took her into the examination room explaining she was an anxious and stressed who followed me everywhere - I was not allowed to go into the examination room because of COVID but was informed I could be with her when they put her to sleep. Off to examination room she went and shortly afterwards the vet brought her out in her cat carrier - I was so happy as I thought they had made a mistake and she was coming home only to be informed that there were taking her backing in the examination room to insert a catheter ready for the procedure - after a 15/20 mins wait which I thought was rather a long time I was called into the examination for what I thought would be a humane and peaceful ending to Amber's life - how wrong was I she was on the examination room alert, struggling to get off the examination table - both her legs had been shaved when I asked why they said she had "gangly old lady legs" when I asked why they had not sedated her I was informed she did not need it - were they not seeing what my partner and I observing my poor frightened cat struggling to get off the examination table - had the vet not taken the time to read my letter explaining how my cat reacted when I was not around and how stressed she would become - It took my partner to hold Amber's terrified shaking body - I held her head stroking and talking to her to calm her down - the nurse held Ambe'rs leg while the vet took several attempts to insert the needle into the catheter to put Amber to rest - this is not the way any animals ending should be - I complained to Westways Vets but to date I have not received an apology or any satisfactory explanation on why my Amber's life should have been ended in such a traumatic and unprofessional way - I would never ever take any animal of mine to this vets and would certainly not recommend them WESTWAY VETS AT TYNEMOUTH YOU SHOULD BE ASHAMED

Have used westway for years.
Honest and trusted.

Very professional very friendly and very helpful would highly recommend this veterinarian surgery

Excellent vets Unfortunately l lost my dog recently but the care he received from being a puppy with fluxating patella to heart failure at the end they where amazing kind efficient and wouldn't trust another vet