About £100 less than my Buckinghamshire based independant chain of builders' merchants, electrical and plumbing supplies (G&S) and told the same shower tray was out of stock. Westside delivered... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The fact I could speak to a real person There was an error in the dimensions online and they weee able to rectify for me immediately and said they’d report this back to be changed. This would have... See more
Company replied
We’ve previously used Westside for another renovation and were delighted by their prices and service. They continued their great performance this time around, I’m pleased to say. Special thanks to Gav... See more
Company replied
High quality product supplied by high quality suppliers. Very prompt response and despatch. These people are excellent as I received these taps 2 days before forecast date. Will definitely use again... See more
Company replied
Company details
About Westside Bathrooms
Written by the company
Westside Bathrooms, launched in 2019, draws on over 40 years of industry experience from our founding family business established in 1982. Our online platform extends our reach, providing customers across the UK with competitive prices on high-quality bathroom products from top manufacturers. Whether you're upgrading part of your bathroom or designing a new one, we supply everything from radiators and taps to shower doors and basins. Trust Westside Bathrooms for all your bathroom needs, backed by decades of expertise.
Shop Showers Shop Wetrooms Shop Radiators Shop Vanity Units Shop Shower Trays Shop Toilets & Basins
Contact info
Westside Bathrooms, Office 2.20, Telegraph House Business Centre, 80 Cleethorpe Road, DN31 3EH, Grimsby, United Kingdom
- 01472 266100
- info@westsidebathrooms.co.uk
- westsidebathrooms.co.uk
4.8
Excellent
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The products was as described and of good quality
The products was as described and of good quality. They arrived safely and well packed. If there is one area in which service could be improved, it would be in dispatching the goods a little more promptly, but having said that I'd be happy to order again and buy from this company.
23 December 2025
Reply from Westside Bathrooms
Good afternoon,
Many thanks for your recent review. We apologise for the slight delay in delivering your order, but we are pleased to hear that it was delivered safely and well-packed. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
At the point of ordering We were…
At the point of ordering We were informed a 6 week delivery - start of October 2025 / delivery date estimated beginning of January 2026, only communication was when we chased the retailer, we were informed it was a manufacturing issue , not good enough , we had to put cancel and reschedule our bathroom fitters twice - make your own mind up but we would not use this company again
18 December 2025
Reply from Westside Bathrooms
Good morning,
We are disappointed to hear that there have been issues and delays with the delivery of your order.
We have investigated the circumstances surrounding the issue with your order. As you were aware, the Nuance Waterproof 1200mm Shower Boards in Grey Paladina were being discontinued, and there was limited stock available for this item. This had to be ordered as a special order, which had a four- to six-week lead time.
During the month of November, we contacted you to advise that there was a further delay with the shower boards. At your request, we then re-arranged delivery for the 15th December. On the 15th December, we were then advised of a further delay and that the shower boards would not be available until January 2026.
We can only apologise for the inconvenience and delay due to the manufacturer. We can assure you that we are doing everything possible to ensure your order is delivered.
We appreciate your feedback.
Kind regards
The team a Westside Bathrooms
Clear details and very fast delivery of…
Clear details and very fast delivery of goods. Well packaged to prevent damage.
4 December 2025
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased to hear that your order was well packaged and that delivered quickly. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Reply from Westside Bathrooms
Good afternoon,
Many thanks for your recent review. We are pleased that your order was delivered on time and in good condition. We hope you enjoy your new Bristan Quadrato Brushed Brass & Gunmetal mixer showers. We appreciate your feedback.
Kind regards
The Team at Westside Bathrooms.
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased that you found our prices competitive and that you received excellent customer service from our sales team. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased that you received excellent customer service from our sales team, and that your order was delivered quickly. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Quick delivery
Quick delivery, well packaged brushed brass niche box.
Beautiful quality product.
5 December 2025
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased to hear that your new Scudo shower Niche was well packaged and that your order was delivered quickly. Your feedback is appreciated.
Kind regards
The Team at Showers to you.
Wrong towel rail sent
I ordered a white electric towel rail for my bathroom. Instead I was sent a chrome one. Westside insisted that I send them photos to prove that the towel rail was indeed chrome.
Then it insisted on me returning the rail before it would replace it. This delayed my builders by ten days. Not impressed.
4 December 2025
Reply from Westside Bathrooms
Good morning,
We are very sorry to hear that you received the incorrect electric towel rail.
Upon investigation, it is our standard practice to request photos of what you have received. This is to determine if the order was mispacked by the manufacturer or if there was an issue within our company. We also apologise for the towel rail having to be returned before the correct towel rail can be sent. We do have the option to offer a shadow payment for the correct towel rail to be sent, while the incorrect towel rail is collected. Once we had received the incorrect towel rail, we would then refund your shadow payment back to your credit / debit card. We appreciate that this would not be an ideal solution to the issue, but this would ensure that the correct towel rail would have been delivered quickly.
We would like to apologise for the fact that this caused a delay with your builder, hope that your new Smedbo White Electrical Tree Towel Warmer fully installed and working.
Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Excellent service delivered next day…
Excellent service delivered next day after being let down by a different supplier would definitely recommend.
4 December 2025
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased that you received excellent customer service from our sales team and that your order was delivered the next working day. We hope you enjoy your new Scudo Bravo radiator. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Really good website found what I was…
Really good website found what I was looking for straight away good price and such quick delivery
Kept me informed by email packaged items perfectly excellent service would certainly recommend
27 November 2025
Reply from Westside Bathrooms
Good morning
Many thanks for your recent review. We are pleased that you found our website easy to use and that you found our prices competitive. We are also glad to hear that you had great communication via email and that your order was well-packaged. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Quality of item
I was kept up to date of the progress of the order. Really pleased with the quality of the door. Would happily buy from you again.
18 November 2025
Reply from Westside Bathrooms
Good afternoon,
Many thanks for your recent review. We are pleased that you had excellent communication with our sales team and that you are happy with the quality of your new Lakes pivot shower door. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased that you received excellent customer service from our sales team. We hope you enjoy your new Miller Classic Corner Soap Basket. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Bristan Silhouette taps
High quality product supplied by high quality suppliers.
Very prompt response and despatch. These people are excellent as I received these taps 2 days before forecast date. Will definitely use again.
Terry.
11 November 2025
Reply from Westside Bathrooms
Good afternoon,
Many thanks for your recent review. We are pleased that you happy with the quality of your new Bristan kitchen sink mixer. We are also glad to hear that your order was delivered promptly. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Does not inspire confidence
Purchased expensive Taps, Tavistock instructions mentioned a seal had to be removed using an Allen key provided which was not there.
I took a picture of the instructions to prove it and their response was that they contracted Tavistock who told them that the instructions are out of date and no Allen key will be provided, Westside accepted this and said they can’t help any further,
7 November 2025
Reply from Westside Bathrooms
Good morning,
We are disappointed to hear that you did not receive the Allen key with the delivery of your order.
We had checked with the manufacturer directly, and it was confirmed that the installation instructions you received were out of date, and that an Allen key is no longer supplied with the Tavistock taps.
We apologise that we were unable to provide any further assistance to help you install your new taps. We appreciate your feedback.
Kind regards
The Team at Westside Bathrooms.
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased that you are happy with the quality of your new Miller Glass shelf and that you received great customer service from our sales team. Your feedback is appreciated.
Kind regards
The Team at Showers to you.
Easy to do business with nothing too…
Easy to do business with nothing too much trouble and very helpful advice .THANK YOU
6 November 2025
Reply from Westside Bathrooms
Good afternoon,
Many thanks for your recent review. We are pleased that you received excellent customer service from our sales team. We hope you enjoy your new Bristan Chrome Thermostatic shower valve. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Helpfull contact by phone which simplified my purchase
Helpfull contact by phone and ease of purchase. The purchase arrived in perfect condition.
30 October 2025
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased that you had a great experience communicating with our sales team to help you process your order. We are also glad to hear your order was delivered on time and in perfect condition. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Great service and keen prices
We’ve previously used Westside for another renovation and were delighted by their prices and service. They continued their great performance this time around, I’m pleased to say. Special thanks to Gavin for sorting out a couple of minor issues as well.
5 November 2025
Reply from Westside Bathrooms
Good afternoon,
Many thanks for your recent review. We are pleased that you received excellent customer service from our sales team. We are also glad to hear that minor issues were addressed & resolved quickly. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased to hear that you found our prices competitive and that your order was delivered quickly. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Reply from Westside Bathrooms
Good afternoon,
Many thanks for your recent review. We are pleased to hear that your order was delivered quickly and that you are happy with the quality of your new Smedbo Sideline double corner soap basket. Your feedback is appreciated.
Kind regards
The Team at Showers to you.
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