Westmountdentalsurgery Reviews 8

The one in wynyard is amazing .i am so pleased I changed to these . Rebecca is amazing and so thorough and explains the next steps so well . A true asset to this dentist and so polite ,helpful and engaging . I have needed a lot of work on my teeth and she even explained the cheapest options and put a plan in place . (Using wife's account ) from Dean

I attended Westmount dental for an exam and joined the membership plan. All of the staff have been amazing and I find it much easier now to be seen for my regular check ups and cleans. I would definitely recommend Westmount to all of my friends and family.

Free consultation was perfect, plenty of time to discuss what i wanted out of the treatment, given quotes. Then seen the dentist, Dr Ali his name was, friendly and professional, all staff were friendly and welcoming. Was given a clear explanation of the treatment process. I want composite bonding and I cant wait to get started! Would recommend Westmount in Sunderland.

Lovely staff and practice, a lot more availability for my appointments now since joining a membership in comparison to when they were NHS.

It was a difficult decision giving the cost of living issues but it was either not having a dentist or paying private / membership to keep my dental health at bay.

Best decision I have made, i attend regularly and happy with my experience.

I would recommend Westmount.

My husband's dental practice has just been taken over by this company and the fees have more than doubled for basic dental care. Now £250 for a filling. They are not taking on NHS patients and this is now an unaffordable service for us. Shocking, especially in County Durham, where so many people live on a low income.

Since I joined as a private patient I was unable to get appointments initially as they were all took up by NHS patients as a priority (I thought it would be the other way round). I’ve had more than 50% of my appointments cancelled and sometimes this is due to booking in advance and everyone is entitled to a holiday afterall but then some it was for reasons unknown.

I’ve had one dentist and three therapists whilst a patient as staff keep leaving. The therapist trained can now complete restoration work as appointments with the dentist are for cost effective treatment or complex treatments aka bonding/implants etc. Root canal treatment is referred outside to another practice.

Gut feeling is to leave!

Paid for a 30 minute assessment that lasted 10 minutes. Treatment listed on my plan that was not necessary. The only thing I can say is DO NOT use this dentist.

My experience of Westmount is that they are a money-driven, misleading company that wasted my time and energy. I joined in October 2024 and after two visits, I cancelled my plan in December 2024. Requests for refund were ignored. I followed their complaints procedure outlining the issues and providing evidence. They were anticipated to reply within 14 working days, which they did not. A follow-up was ignored. Following consultation with the Dental Complaints Service, I contemplated instigating a Small Claims Court procedure, but before doing so I thought I’d call and communicate my intention. They responded and partially refunded me (about two months after my original request). I was not happy with the outcome but at this stage had have enough and decided to report their shortcomings to Care Quality Commission and draw a line. Below I outline the issues I experienced:
- Increase of prices within the 2 months I joined without notification or warning (e.g., routine hygiene treatment from £67 to £85);
- Claims that the initial consultation entails a 45 min thorough examination. My examination lasted no more than 10 min;
- Claims that the routine hygienist appointment lasts approximately 30 min. On the day of my appointment, they would deliver a 20 min treatment as the 30 min treatment incurred additional costs which were not communicated at the outset. As a result of this, I refused the treatment;
- Inability by the receptionists to answer my basic questions (e.g., questions related to the fees they charge);
- Phenomenal unresponsiveness to emails. Almost every email I sent required at least one follow-up for a reply.
- Unfit-for-purpose complaints procedure. They did not follow their own guidelines. They did not reply within 14 working days, and several follow-ups were required to get them engage with me.