West Louis Reviews 968

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are pleased with the quality of the products, often describing them as good, comfortable, and well-made. People also frequently mention fast delivery and an efficient ordering process, appreciating the quick arrival of their items. However, some people were dissatisfied with the return policy, finding it to be a hassle due to high shipping costs, overseas return addresses, and unresponsiveness from the company regarding return requests. There are also mixed opinions on product sizing, with several customers noting that items often run small or do not match advertised measurements, leading to issues with fit. Additionally, some reviewers experienced problems with their orders, such as receiving incorrect items or missing parts, and encountered difficulties with tracking information.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the good quality, comfort, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of products,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many reviewers praise fast... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process easy and enjoyable,... See more

Return policy

Clients share negative opinions on the return policy, expressing significant frustration. Many reviewers... See more

Based on these reviews

Rated 3 out of 5 stars

I love the clothes. The only real issue I had is that my order arrived without something and I reached out to them telling them that and although they did eventually issue me a refund, I never actuall... See more

Rated 5 out of 5 stars

Delivery was fast compared to other web sites like this one… Love how they used my measurements to make this jacket. Please note: Piping design is only on the front of the jacket, not the back. Recomm... See more

Rated 5 out of 5 stars

The products were exactly as advertised and the product quality is very good. So A plus there. Could be better communication on delivery as tracker was only on one item of the three I bought with diff... See more

Rated 5 out of 5 stars

I love the sweater I purchased online from West Louis. It fits as expected. Very comfortable with a really nice lining. The outer part of the sweater is soft and has a luxury feel. Shipping was fast.... See more


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Fashion Designer

Written by the company

West Louis brand offers high quality men clothing and accessories, With unique designs and approach for the modern gentleman. Designed with perfection.


Contact info

3.5

Average

TrustScore 3.5 out of 5

968 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This whole brand is a scam.

I purchased a fur coat on their website for almost $200, and only ran into problems from there.
First of all, packaged arrived much later then originally promised, once the package arrived I realized that the quality was actual garbage, The material was very low quality and the fur on the hood was just a 1-in strip attached with snaps and looked terrible.

When I wanted to return the coat, they said I can only return it to China and I will have to pay for the return, which costs a lot more than the code itself.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Buyer beware, jacket sizes do not align with US sizes. XL is a medium. I went to website to cancel prior to shipping because of time of delivery didn't match my needs. They never responded to my request and shipped anyway. 30 days later I received it 2 sizes too small. Requested to returnand shipping costs same price as the jacket. Do not buy from this company!!!!!!

4 April 2026
Unprompted review
Rated 4 out of 5 stars

Delivery

Apart from some delivery issues coats look good and are pretty decent quality

6 January 2026
Rated 5 out of 5 stars

What made my experience great was I…

What made my experience great was I received a product that was great it looks exactly like it should have when I bought it, but after wearing it just once I noticed that the zipper part from the upper shirt of the tracksuit was rubbing up against the fly part of the bottom and causing the fabric to where roughly and in time would have caused a hole or a rip of some sort. I contacted the company and notified them and they were nice enough to send me a new set which hasn’t arrived yet, but I look forward to its arrival thank you for your help with this problem. I appreciate your time and consideration and look forward to purchasing from you again in the future. Thank you for your consideration and help Jeremy Pickering.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

If i could it 0 stars i would

If i could it 0 stars i would, i received a puffer vest that was ripped and i tried to get in touch with them. Oh boy, is it difficult to try to get some customer service with them.

So please, for god's sakes, stay away from this company.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

The products were exactly as advertised…

The products were exactly as advertised and the product quality is very good. So A plus there. Could be better communication on delivery as tracker was only on one item of the three I bought with different delivery dates. It's a small thing, against an overall very positive experience. Thank you team

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Jacket was way undersized

Jacket was way undersized, even though I ordered a size larger than I normally wear. When I reached out about getting a return, and exchange or a refund, no one ever responded. Clearly made overseas.

6 November 2025
Rated 5 out of 5 stars

The pants is really comfortable and the…

The pants is really comfortable and the material is not bad.I’m glad that they make shorts like these cause I always had a very hard time finding the right shorts.Now I can enjoy wearing these shorts for the spring and summer.

10 February 2026
Unprompted review

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