West kiss Hair Reviews 

1,058
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the hair's quality, often noting its fullness, natural appearance, and softness. Many also highlight the exceptional customer service, appreciating prompt communication and supportive assistance. People generally find the product matches its advertised description. However, some customers experienced significant delivery delays and tracking issues. A few other people also felt that product quality was inconsistent, reporting unpleasant smells, mixed synthetic fibers, or excessive tangling and shedding. Additionally, some reviewers were not happy with customer service, citing unhelpful responses or refusal to resolve issues like incorrect orders or refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of custom wigs,... See more

Order

People report ambiguous experiences with order, with many customers expressing significant dissatisfaction.... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as excellent, phenomenal,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising fast shipping and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the hair quality, and the company provides great guidance on customization. Had some delivery confusion when I requested a change to FedEx pickup. I took a few back and forth emails to get the ri... See more

Rated 3 out of 5 stars

Westkiss hair, hands down is gorgeous with exceptional volume! The only thing i dislike is the fact that it doesn't fit my head. They don't cater for small size heads and why should I be charged extra... See more

Rated 5 out of 5 stars

This hair is absolutely beautiful! Hands down!! I’m a person that goes off others review before I buy a product so I definitely tell the truth. The service was awesome, vendor stays in contact, shippi... See more

Rated 5 out of 5 stars

I absolutely love West Kiss Hair! This is the only company I purchase my wigs from because the quality is unmatched. The density is always full and natural, and the hair blends so perfectly that peopl... See more

Company replied


Company details

  1. Online Marketplace
  2. Discount Store
  3. Hair Extensions Supplier

Written by the company

Welcome to West Kiss Hair, your ultimate wig store! We specialise in premium quality human hair lace wigs with over 400 styles available! 100% Satisfaction Guaranteed! Buy cheap Fashion Wigs in various colors,hairstyles and lenghts online at WestKiss today!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,058)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This has been my 4th time ordering with…

This has been my 4th time ordering with West kiss hair. I have tried other brand, but west kiss has seem to be the most reliable brand and longevity when it comes to their hair. No tangle or much shedding.. the hair still has its volume and this is more than 2 months .Just received another hair in chocolate brown, the only issue I’m having is the split ends seem to be a lot. But I was able to make it work and it still came out good. Other then that I’m very pleased with my hair..

5 October 2025
Unprompted review
Rated 5 out of 5 stars

One word Trustworthy

One word Trustworthy. I’ve been ordering from Westkiss for years now and never have they given me a bad wig. Just what you see on their page is exactly what you receive. I love their wigs and the quality of them. I will forever be ordering from Westkiss 🥰🥰

11 November 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a wig Thursday morning a…

I ordered a wig Thursday morning a communicated that I needed the wig by Wednesday for my birthday a received it Monday morning. The wig was beautiful a full an I was communicated with until I got the wig this is my 4th purchase will be ordering again :)

27 October 2025
Unprompted review
Rated 5 out of 5 stars

The customer service is great

The customer service is great! The agent send me an email to ensure my shipping address was correct before shipping out the order, kept me updated on the delivery process and when my order arrives!

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Great quality hair that is true to length

I have continued to order from Westkiss because I’m highly satisfied with the quality of this hair. It is true to length and I love the density of the hair. Also, the discounts truly come in handy. I also love how Westkiss responds to my emails whenever I may have a question about something. Thanks Westkiss!!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

This hair is absolutely beautiful

This hair is absolutely beautiful! Hands down!! I’m a person that goes off others review before I buy a product so I definitely tell the truth. The service was awesome, vendor stays in contact, shipping was very fast!! Asked if everything was okay & to confirm again to make sure!! All the way through awesome service will be back.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Wig and pink box content smells and terrible

The smell of the wig and contents in the pink box was TERRIBLE. I could smell it before I even opened the box. It was that bad. I washed the wig and threw away contents. Of course the curls and style went right down the drain with the smell. It was a waste of my money.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

The customer service is exceptional and…

The customer service is exceptional and I love every wig I’ve gotten from Westkiss, they are always so nice and helpful, every wig is soft and of great quality, I would recommend this company to anyone..my orders always arrive earlier than expected ☺️ there’s nothing bad I have to say about Westkiss, I will be ordering more in the future

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love WestKiss hair wigs

Absolutely love WestKiss hair wigs. I have ordered from them 3 time and all 3 times they have exceeded my expectations. I have spent $7-$800 on wigs to be customized that aren’t no where near as good as WestKiss wigs. They use quality hair and their wigs last a very long time. I will highly recommend them and look forward to continuing my business with WestKiss. They are my go to for good quality wigs at great prices. Their wigs are better than any other wigs I have tried…hands down!

6 October 2025
Unprompted review
Rated 1 out of 5 stars

Not what I ordered

I received my order 10/03 and noticed the hair was not the same as my previous order even though the only thing I changed was the length. The hair smelled burnt and over processed and the front of the wig was layered about 6 inches shorter than the rest of the wig. I ordered the same wig last year and it was the same length all the way around from front to back. I reached out to the company and each time I mentioned the word return all communication stopped. The sent messages through WhatsApp and email, no response but according to their faqs page they answer all inquiries in 24hours. Don't order here it should not be this hard to get a company to fix their mistakes.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Don’t walk, RUN to buy this wig!

Wig: Natural Lagos Hairline Straight 13x6 HD Transparent Lace Front Wig
Density: 250%
Length: 20 inch
Customer service: Excellent
My experience:
I received this wig in 10 days or 1.5 weeks from when I ordered it. Which was reasonable to me. From beginning to the arrival day, the company updated me every step of the way. They even did customization before sending it out which i asked for a few hours after purchase. When I got the wig, it was beautifully wrapped in a pink silk bag with a glue applicator (mini spatula ?? Lol idk) and headband for melting. The hair was gorgeous, silky and thick. Hair line was natural with bleached knots and the pre-plucked lagos hairline. This is my first time using this hairline so installing it took just a little time to maneuver but i figured it out. Just make sure the widows peak is centered and let the rest fall in place. I installed it myself. I wear wigs often, but not a hairstylist. I hate destroying wigs by bleaching knots so happy this wig came pre-plucked and bleached. It is for beginners and looks sooo natural. The only con I had was the factory smell, Which you can co-wash to get the smell out. Overall I love it and would purchase again.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

I been using westkiss hair for over 3 years

I been using westkiss hair for years. It's always so full, soft and minimal shedding. The hair company customer service is really professional and always responds back quick and efficient. The hair ships fast as well. This hair company never dissappoints.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love West Kiss Hair

I absolutely love West Kiss Hair! This is the only company I purchase my wigs from because the quality is unmatched. The density is always full and natural, and the hair blends so perfectly that people constantly mistake it for my real hair. I get compliments every time I wear it, and it’s honestly given me so much confidence. West Kiss Hair never disappoints - beautiful, soft, long-lasting, and worth every penny. Highly recommend!

24 September 2025
Unprompted review
West kiss Hair logo

Reply from West kiss Hair

Hi dear, thank you so much for sharing your positive experience with West Kiss Hair—we really appreciate you taking the time to leave this feedback.
It means a lot to hear we’ve become your go-to for wigs, and that our products meet your standards for quality, natural density, and seamless blending. Knowing the hair gets you compliments is exactly what we aim for, and we’re glad it’s lived up to being soft, long-lasting, and worth your investment.
Your recommendation is a great encouragement to our team. We look forward to continuing to provide you with great hair products in the future.💖💖

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