WestJet Reviews 403

Dear WestJet Team,

My name is Rita , and I recently traveled with WestJet on a round-trip from Calgary to Michigan. Our departure from Calgary on July 2, 2025, went smoothly—we were treated well and had no complaints.

However, the return leg on July 8, 2025, from Michigan to Calgary (scheduled at 4:15 PM) turned into a complete disaster due to WestJet’s failure in basic customer service.

We arrived at the airport at 2:00 PM, well ahead of time. To our shock, there was no one at the WestJet kiosk—no agents, no signage, nothing. We waited, thinking someone would arrive shortly. But by 3:00 PM, we started panicking. We asked around and approached airport staff and TSA, but no one could help.

We tried calling for assistance, but the only number we could find led to an automated system. Eventually, a Delta Airlines supervisor gave us another number, and after several attempts, we reached someone named Mike, who said he was with a WestJet call center in Calgary.

We explained the situation clearly—that no WestJet staff were present, and we were unable to check in. Mike put us on hold multiple times, saying he was talking to a supervisor. Despite the urgency, he offered no actionable help. After about 30 minutes, he simply told us, “We can’t help you. You’ll have to book a new flight.”

We were shocked. We had travel insurance, we were on time, and yet no one from WestJet was available to check us in, assist us, or even answer a phone properly. Mike was unhelpful, unprofessional, and lacked the knowledge to resolve the issue.

Due to this complete breakdown in service, I was forced to book a new flight with United Airlines for $1,500, in addition to paying for a hotel and a car rental. I was traveling with my husband and our 23-month-old daughter, whose first trip turned into a nightmare. We spent over seven hours at the airport, tired, anxious, and completely abandoned by your airline.

To make matters worse, there was no follow-up from WestJet. No call, no email, no inquiry about our missed flight—even though we reported the incident.

This experience was not only unacceptable, but also deeply upsetting. I feel it’s important to share this publicly so others are aware of what could happen when flying with WestJet. We will never fly WestJet again, and I will make sure to share this experience across social media and relevant platforms.

Please note: this message is not intended to defame WestJet, but rather to raise awareness so others can be better prepared for situations like this.

I expect a formal response and resolution for this extremely disappointing and costly experience.

Sincerely,
Rita
Confirmation Number: OLWIQC
Outbound: July 2 – Calgary to Michigan
Return: July 8 – Michigan to Calgary

I would have given a -5 stars if I could. We booked weeks ago and were super excited for your family vacation. We were flying from Toronto to Vancouver on July 9, 2025. When time came to check in, 2 white staff (one male and one female) both walked past our asian family to help other white individuals with the check in kiosk. We finally make the long trek to gate B4 and were told the pilot is running late because air traffic control could not find a place for the pilot to park his plane. When we got to the gate, the lady scanning our ticket stopped my husband for having a 3rd bag, which was a cpap machine. She made him check in his larger carry on and in that whole process, my husband lost his favorite visor. When we got to our seat, we learned our seat do not recline. We were not made aware of this when booking our trip weeks ago. We sat on the runway for over an hour with no information, no attendant, no air. Everyone was sweating in the cabin. This was our first flight with WestJet and it was the worst travel experience ever in my 47 years of flying!!! There was one Latina flight attendant on our flight who was kind and patient with us. All the other white staff walked right past us. I believe the lady at the front desk just wanted to make things difficult for us. She did not listen, and counted my husband's durable medical equipment as another carryon item and made him check in an item. She was brash, lacked commpassion, and clearly racist as she used our family as an example, warning others they can only carryon 2 items. These microaggressions were evident from the moment we walked up to the ticketing counter to when we stepped off the plane. Upon arriving to our destination, I googled WestJet reviews, something we should have done before booking. A 1.5 star leaves room for improvement. But if you don't train your staff against discrimination, you will continue to fail in the customer satisfaction arena. Perhaps customer satisfaction is not your goal. I do not know. We will think twice about going anywhere with WestJet again. For a country that claims to be open to immigrants and diversity, WestJet certainly failed in this area.

Constant delays. Horrendous customer service. They never have enough staff. Took 45 minutes before they could open the doors to get off the plane always excuse after excuse for being late. I keep hoping they would get better but they just seem to be getting worse. Need better management

Do not fly westjet if you have check in bags, they delayed my bag for more than three days and did not even bather to give me an update about my bag.

I asked a permission if I can use their toilet as I really need to pee. It’s still 10 minutes before we landed, the lady staff said “ no we don’t have a bathroom here, you can use the bathroom when the plane landed”. When the plane landed I stood up and went in to the front so I would be the first one to come out, I apologized to the gentleman at the front and asked if I could go out first as I badly needed to use the bathroom, he said that I can use the plane bathroom. And that’s the only time that the lady attendant gave me permission to use their bathroom. Is that how you are treating your passenger, I wouldn’t ask if I don’t need to.

Lost/stole my luggage, refuse to help or repay me. Customer service is pathetic. Would give zero stars if I could. Never fly westjet.

So our daughter passed away suddenly in Thailand i called to book a flight thru the compassion i was told if we leave the same day the economy flight was over 7000.00 dollars i told the booking agent we could not afford that price she said if we wait a day we can fly out at 3492.00 economy i was not happy about the price and booked my wife to go the flight, price was ridiculous and i had to make the choice not to go to the funeral due to the costs i have seen flights advertised for less than 1100.00 i see the compassion is only about money and not the people

I cannot express my disappointment with WestJet after my last flight ! My baggage was the only thing that might have received PRIORITY (clearly visible on my walker)this flight! I was offered no assistance or priority in boarding and stood waiting for the plane to begin loading behind other passengers (most likely preferred customers or frequent fliers !!!) When we finally did get to the door of the plane no one there took my walker for me -I was told to fold it up and put it at a side door -no help was offered ! As I made my way onto the plane I was told where my seat was and to my surprise realized even though it was a first row seat it was very narrow and absolutely the most uncomfortable seat I have ever had in an airplane -with a 4 HOUR journey ahead !!!! I have been on other WestJet flights in the past and been very satisfied but this one was terrible and with careful consideration regarding the lack of personal assistance and comfort I will be no longer dealing with WestJet! I will be sharing my experience with family and friends Thank you in advance for taking the time to read this and reply to my very valid complaints.

Well.. got a flight from toronto to vancouver . they collected paper cups and stack too high right next to me and all those cups fell off to me and i showered with cofee.. they tried to offer me a free meal .. which i decline... the next snack comes and i ordered a milk tea and the crew gave me a black tea and i ask for milk and sugar and he gave me a milk and turn so quickly to give me the milk and again spill the milk on my arms and my seat ... never again with this clumsy crew..... never again and will never recomend... doesnt deserve even 1 star ... but anyway.. there no .01 star so dont ever book this company

Due to the fires my friend in Manitoba won't be able to fly to alberta.im displaced so as him,west jet won't refund my ticket.

Staff are lovely. Just flew Toronto to Edinburgh on a very cramped seat , barely 2 inches between the seat infront. I am 5ft 9ins, have no idea how anyone taller managed. Wrong aircraft for a transatlantic flight

In April I paid $800 more for flight for 2 people from Winnipeg to Puerto Vallarta next February than I did the previous year. On checking their website today, the same flight was $275 cheaper. Asked Westjet for a refund of the difference and was told there was nothing they could do. They did go on and on telling me how much they cared about their reward members. WHAT A JOKE.

Traveled this weekend to Canada 5/17 -5-19 for 3 days each of us took a backpack since it was just to visit family. We 3 of us went with Porter Airlines they had no issue with my bag. on our return flight with Westjet when checking in the agent said my bag was to be shared with her and that Idid come into Canada and had no issue. She began to share that if ˆdo not check the bag at$68 at the gate she kept saying I would pay double 68x2 for the backpack.
My second issue is we all have Global entry U.S. We had to ask her several times to put it on our ticket, and her response said that it would take too long and that we would miss our flight. I asked her why we paid for the service for easy access back to the U.S. She said I Do know but you all will miss your flight and said we will have to pay. for another ... so disheartening to know kindness was not shown and it was this agent kept threatening us with more fees.

WHAT IS THAT SMELL?! Many people puking and dry heaving from something wrong with the back of plane. We paid extra to sit together but got split up last minute and I had to sit at the very back of the plane in the PUTRID stench. WestJet is already so uncomfortable and tight. This was the flight from hell!

They destroyed my luggage. They claimed and approved to replace it with a new luggage. Later on, I got told they decided their not going to replace the luggage. I won't travel with Westjet for lying to me, along with how they treat people and their luggages.

by far the worst airline to deal with. I will never again use their services. Horrible customer service, they expect you to not be frustrated, angry and happy they've screwed you,your friends and family over for the upteenth time,horrible service in general. You want delays, go with West Jet, you want them to give away your seat even though you're at the gate, go with West Jet, you want to deal with flights continuously cancelled, go with West Jet. I'll take the bus before I fly with these jebronis ever again. You'll probably get there faster with better service.

As Israeli citizen I got the worst service, I lost more then 6000 cad on flight with my family.
Never fly with Westjet!

We just landed with West Jet WG 536 from Cancun in Toronto, best flight ever, the crew made us all laugh a lot, very professional and attentive, which lightened the tension of nervous flyers like myself :)

Friday, April 18th, myself & my family arrived at Calgary Airport over an hour before our flight. We arrived at the WestJet desk where employee Lori was waiting to direct us. We greeted her & she proceeded to be rude with us for no reason at all. We overlooked her poor attitude and continued to the desk where another employee was so we could get checked in. He paused and said he needed to check with someone else to see if we could still board. We were completely confused on why that would even be a concern seeing how we were there over an hour before our flight time. During that time Lori proceeded to leave her post & come over to us again telling us that it stated it on our tickets and in the email that we have to be at the airport three hours before the flight. Again baffled by why she was attacking us with hostility! She was very unprofessional! We searched both things, and it did not have it in the email or on the tickets. We checked the website, and it does say it’s recommended to check-in an hour before which we were there before the cut-off time. Not sure why we were denied to board our flight. The young man at the desk came back and said we could not board our flight and would have to reschedule. And he said he was charging us $150/person for the reschedule. They also tried to deny my military son his right to check his bag for free. In the end, we were unable to use our tickets that we purchased. Overall, we will not be recommending others to use this company.

I recently purchased two tickets with a complementary ticket for a total of $804. I was extremely disappointed to discover that the same itinerary is now available for approximately $300 less without even using a complementary ticket. (That’s 300$ less than what I paid with complementary ticket)

Although I understand my fare class is Econo, I feel completely misled and taken advantage of. As a customer who booked early in good faith, I expected to benefit from doing so—not to be penalized. This significant price drop not only makes the complementary ticket feel pointless, but also undermines any incentive to book in advance.