This company, in terms of business, doing horribly bad. with bad attitude and Horrible manners Im not surprised. You dont see smile on their faces. Upon returing the car I had rented, four people... See more
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Westgate have been our IT supplier for a few years now, their customer serivce levels are superb. Anything you ask them or task them to do, they will 100% complete. If they are unsure of something the... See more
Company replied
Henry has been helping me with a project that’s taking quite some time to complete but we are getting there, nothing seems to be too much trouble which is really good customer service. Have used Westg... See more
Company replied
The work done if faultless but the after sales is terrible, as much as i paid the outstanding balance the same day the work was completed i have received emails and now a phone call asking for money.... See more
Company details
Information provided by various external sources
At Westgate IT, we specialise in providing IT support to a diverse client portfolio that ranges from very small local businesses to large government agencies and blue chip companies. With the quality of service that we deliver, our team of qualified and experienced engineers are able to help clients plan IT strategies and offer managed and professional resources within Cloud Services and Cyber Security.
Contact info
12 Lower Bristol Road, BA2 3DZ, Bath, United Kingdom
- 0330 2020 369
- support@westgateit.com
- westgateit.com
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When I plugged it into my laptop, the external Logitech speakers stopped working
Matt was very helpful and promptly found a solution
Many thanks
28 October 2020
Unprompted review
Reply from Westgate IT
Thank you Mark for your feedback, our team appreciates it :)
Phoned up with a couple of issues
Phoned up with a couple of issues - Phil was super friendly and helpful and sorted both out within a very short space of time. Thanks you. :)
20 October 2020
Unprompted review
Reply from Westgate IT
Thank you for your feedback :)
A pleasure to deal with
Contacted Westgate for an IT issue. The advisor, Matt, was very friendly, super efficient and knew what he was doing! Really appreciate the great customer service
16 October 2020
Unprompted review
Reply from Westgate IT
Thank you for your feedback :)
The reply was as prompt as could be…
The reply was as prompt as could be expected given the 'volume of traffic' in the current circumstances. Tim was patient and listened to my concerns. He was was very helpful, reassuring and efficient. many thanks.
14 October 2020
Unprompted review
Reply from Westgate IT
Thank you Tony for your feedback :)
IT problems always have a silver lining
I work for a large company and its refreshing to have the support of an IT team who treat the individual with value and respect. My experience has always been shaped by an expertise that resolves my problem and technical advisers that engage with me as a valued individual. This isn't a one off experience as the team members at Westgate make a technical problem an opportunity to engage with some really friendly people that will brighten the day. In fact an IT problem always has a silver lining - Westgate IT
7 October 2020
Unprompted review
Reply from Westgate IT
Thank you Mark!
Always deal with IT issues quickly
Always deal with IT issues quickly, never a problem getting through on the 'phone and friendly.
14 September 2020
Unprompted review
Reply from Westgate IT
Thank you Heather, your feedback is appreciated by the Westgate team!
Great service
Henry has been helping me with a project that’s taking quite some time to complete but we are getting there, nothing seems to be too much trouble which is really good customer service. Have used Westgate for probably 20 years now which must say something.
8 September 2020
Unprompted review
Reply from Westgate IT
Thank you Chris, your feedback is greatly appreciated by our team :)
Quick service & friendly staff
Quick service, very helpful and friendly staff. Sorted out my request promptly.
7 September 2020
Unprompted review
Reply from Westgate IT
Thank you for your feedback :)
Agile yet robust
Agile yet robust. Responsive yet balanced. Best IT outsource organisation we have worked with. 11 out of 10.
11 August 2020
Unprompted review
Reply from Westgate IT
Thank you Ron, your feedback is greatly appreciated :)
A swift response & swift resolution
A swift response & swift resolution, thank you.
6 August 2020
Unprompted review
Reply from Westgate IT
Thank you for your feedback Heather :)
solved my issue in a polite
solved my issue in a polite, professional and timely manner.
31 July 2020
Unprompted review
Reply from Westgate IT
Thank you for leaving your feedback Darren!
The westgate team are friendly and easy…
The westgate team are friendly and easy to work with.
24 July 2020
Unprompted review
Reply from Westgate IT
Thank you Lauren, your feedback is really appreciated :)
Great service
A very prompt service with a technical service engineer who knew what they were doing and were pleasure to deal with.
3 July 2020
Unprompted review
Reply from Westgate IT
Thank you for providing your feedback Richard, our team really appreciates it :)
Excellent service.
Really professional and took the time to explain the IT processes. Thanks.
2 July 2020
Unprompted review
Reply from Westgate IT
Thank you for providing your feedback Jen, we are glad to hear you are happy with the service you received :)
Really Impressed
I had a frustrating system access issue that I couldn't fix myself. I called up and the advisor Henry listened, asked me some very specific questions identified it, confirmed it back to me, and fixed it within 90 seconds. I was really impressed.
2 July 2020
Unprompted review
Reply from Westgate IT
Thank you for taking the time to leave us a review, our team greatly appreciates your feedback :)
Speedy response and speedy correction…
Speedy response and speedy correction of the problem.
25 June 2020
Unprompted review
Reply from Westgate IT
Thank you for your feedback Claire, our team appreciates it :)
Really prompt service
Really prompt service. The "helper" was very professional and understanding of the issue raised, all resolved speedily. Thanks! “
19 June 2020
Unprompted review
Reply from Westgate IT
Thank you David for your feedback, the team greatly appreciate your comments :)
Excellent service
The team at Westgate were really helpful. I would highly recommend them.
15 June 2020
Unprompted review
Reply from Westgate IT
Thank you Lily, the team here at Westgate really appreciate your feedback :)
Always really helpful with a super…
Always really helpful with a super efficient service.
15 June 2020
Unprompted review
Reply from Westgate IT
Thank you Lisa for your review :)
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