Western Union Reviews 161,174

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 13,805 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for being fast, reliable, and easy to use, especially for international money transfers. Many appreciate the convenience of sending money to family and the efficiency with which funds reach their destination, often within minutes. The overall user experience, including the app and website, is often described as straightforward and secure. However, some people were dissatisfied with aspects related to pricing, specifically mentioning high exchange rates and unpredictable fees for dollar transfers. There were also occasional issues with the app or online platform, such as transactions being put on hold without explanation, difficulties completing transactions, or slow connection speeds. A few other people also felt that the company's policies, like requiring a receiver's phone number or imposing limits on transfers, could be inconvenient.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Many reviewers praise the ease and speed of sending money, with... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed, reliability, and... See more

User experience

People report positive experiences with user experience, highlighting the ease of use for money transfers and... See more

Price

Reviewers mention ambiguous feedback about price. While some customers find the service expensive, citing... See more

Application

Users describe ambiguous interactions with the app. Some reviewers found the app clear, quick, and easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I made my own card, Name, Address, Phone number Me the sender, on the other side has the person that i send too, When i walk in i pass over my card and my I.D. i check sign the pad and Pay, the only... See more

Rated 4 out of 5 stars

I am a frequent user of the service. I find it to be easy and efficient to use Recent increases in costs to send funds may cause comparison shopping.

Rated 4 out of 5 stars

The use of the service at home is convenient, but sometimes slow inthe process. Overall it is a fabulous system.

Rated 4 out of 5 stars

I’m having trouble to use western union on my phone when every I try to use it I can’t finish the transaction process period I don’t remember the date


Company details

  1. Bank
  2. Financial Consultant
  3. Money Transfer Service

About Western Union

Written by the company

banner image one

For over 170 years, Western Union has advanced technology to connect people with the places and loved ones that matter most to them. Now, as a global leader in cross-border, cross-currency money movement, and with 600,000+ agent locations1 in over 200 countries and territories, Western Union makes it easy and convenient for you to send money to friends and family around the world.

Whether you need to transfer money to a friend down the street or to a family member across the globe, Western Union gets your funds where they need to be, quickly and reliably. You can visit a nearby agent location and send money while on the go or make a transfer from the comfort of home at WesternUnion.com or on the Western Union® app.

Send money now

With our app, it just takes a few taps to send money to your loved ones. Send money internationally to over 4 billion bank accounts, an agent location for fast cash pickup, or to thousands of mobile wallets2. Easily send money any time to countries like India, Mexico, the Philippines, Jamaica, China and more. Certain receiving methods are only available in select countries, so make sure to check ahead of time at WesternUnion.com before sending money abroad.

Western Union® services also include convenient ways for you to pay your bills, send money to a loved one on a military base or at a correctional facility, reload a prepaid card, or purchase money orders. Visit WesternUnion.com to learn more about the wide variety of services offered.

No matter how you decide to send money with Western Union, we’re committed to providing you with a quick, easy, and most importantly, reliable way to transfer funds to the people who matter most. If you ever have issues with a money transfer, please reach out to our customer service team anytime at 1800 325 6000 (U.S) or by visiting our contact page

Contact Us


banner image two

Check exchange rates & fees
Sign up & start sending now
Find an agent location nearby
Make bill payments
Send money to an Inmate



1Agent location count valid as of December 31st, 2021

2Funds will be paid to receiver’s mWallet account provider for credit to account tied to receiver’s mobile number. Additional third-party charges may apply, including SMS and account over-limit and cash-out fees. Funds availability subject to terms and conditions of service. See Mobile Form for Restrictions.

3Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

4Terms and Conditions apply. Restrictions apply, see amazon.com/gc-legal.



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

161K reviews

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Rated 5 out of 5 stars

I always send money to my families and…

I always send money to my families and they always receive without any problem and when I made a mistake with my transaction I have good feedback from your side and your staffs are so helpful

6 December 2025
Western Union logo

Reply from Western Union

Hello, LEIWIA. Thank you for your positive feedback. We're delighted that you're satisfied with our service!

Rated 5 out of 5 stars

Great customer service

Great customer service

15 May 2026
Western Union logo

Reply from Western Union

Hello, TORRES. Thank you for your encouraging feedback. We’re happy to serve you!

Rated 1 out of 5 stars

Be aware that Western Union is a…

Be aware that Western Union is a cheater and scam, some creater a fake ID in my account as a sender, transferred the amount from my bank account, and sent it to the fake ID. Now, they are not listening and solving my problem. They said once money is transferred, they can't take any action.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Points keep my pockets filled

The ease of use. The promotion of a few points can mean a big difference in fees.

14 May 2026
Western Union logo

Reply from Western Union

Hello, Michael. Thank you for your great feedback. We’re glad we could meet your expectations!

Rated 5 out of 5 stars

Top Notch service's pm

Thank you for great services, And very prompt responses of delivery and Pickup notifications.

13 May 2026
Western Union logo

Reply from Western Union

Hello, Zen. Your positive review made our day. Thank you for choosing Western Union!

Rated 5 out of 5 stars

Very easy to send money

Very easy to send money

4 May 2026
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Reply from Western Union

Hello, TERESITO. Thank you for taking the time to share your experience. We appreciate your support!

Rated 5 out of 5 stars

Western union have been reaching out to…

Western union have been reaching out to the people that i love most❤️ and care for.. i just love ❤️ love love ❤️ Western you make my days

7 March 2026
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Reply from Western Union

Hello, CARLENE. We’re grateful for your kind review. Thank you for being a valued Western Union customer!

Rated 5 out of 5 stars
Western Union logo

Reply from Western Union

Hello, HAOFANG. Your feedback is very important to us. Thank you for your kind words and for choosing Western Union!

Rated 5 out of 5 stars

My experience with western union is…

My experience with western union is very good The only problem I have is when you send more than $500 to a thousand dollars, it's always difficult for Haitians to pick it up if they don't want to give it to the cashier.

1 May 2026
Western Union logo

Reply from Western Union

Hello, STEEVE. Thank you for the positive review! We’re happy that you had a smooth experience with us.

Rated 5 out of 5 stars

I have never had any problems sending…

I have never had any problems sending the monthly assistance to my brother. And, my brother has never experienced any problems picking up the money with which he is able to pay for his children's schooling and transportation to and from school. Thank you.

6 May 2026
Western Union logo

Reply from Western Union

Hello, Flavia. Thank you for your wonderful review. We're glad to have you as our customer!

Rated 5 out of 5 stars

It was easy and I did by myself in the…

It was easy and I did by myself in the computer at Walgreens

8 May 2026
Western Union logo

Reply from Western Union

Hello, MARGOT. We’re pleased to hear you had a good experience. Thank you for taking the time to share your feedback!

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