When you place an order with this company it comes from a different location (usually China). The item arrives faulty and askes you return to their address (at your own costs). However, this is not t... See more
Company replied
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See what reviewers are saying
These are total scam merchants - DO NOT TOUCH THEM WITH A BARGEPOLE! I ordered an item from a different company: Toddler-Towers.com. No mention that it was a foreign company. The money was then take... See more
I purchased a Paragon faucet on 5/4 and didn't receive it until 6/2. I tried to install it on 6/21 but it leaked up inside the faucet. I contacted company to return it and they said they would only re... See more
Company replied
This is a fraudulent company operating on Etsy, Ebay using PayPal. With many complaints and opened cases. DO NOT DO BUSINESS WITH THIS COMPANY. REPORT AS SCAM. Details: Etsy Shop: silkstoreuz (U... See more
Company replied
Company details
Written by the company
Western Bid was found in 2001, and, since then, the company works as commission-based trading assistant. Western Bid provides various intermediary e-commerce based services to online sellers (i.e. Western Bid's Clients) from ex-USSR countries. Western Bid provides the following services to it's Clients: product advertising, customer support call center, consignment and escrow services, dispute resolution, return product processing, warehousing, order fulfilment services and web listing design. As an intermediary, Western Bid connects you to sellers, vendors and suppliers from outside of United States that offer products to online community via various online auctions and web stores, and we help you with the returns if needed. We work with more than hundred qualified and verified Clients, and most products are shipped directly from Client's warehouses to your door. Western Bid might assist you in getting more information about the products you are interested, supply you with the shipping information or even provide you with the list of sellers of the handmade and collectible items you looking for. As a product shipper, we might collect purchases in our warehouse for further shipping abroad to our Client’s home addresses. Clients have several options in how they wish their items to be shipped, depending on the item’s weight and measurements as well as time preferences for the delivery. Clients can also request Western Bid to check the item’s condition and its conformity with the seller’s description. By using our online system, our Clients can track all the stages of their purchases including tracking numbers for the shipments.
Contact info
3500 W Hallandale Beach Blvd, 33023, Pembroke Park, United States
- (305)307-0382
- sales@westernbid.com
- westernbid.com
1.9
Poor
73 reviews
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor accountability and customer handling
used Western Bid as the return address/logistics intermediary for an international return.
The item was defective and had to be sent back from the EU to the US. Instead of providing clear instructions or taking responsibility as a professional logistics provider, the process was unnecessarily complicated and shifted entirely onto the customer.
Key issues:
No proactive support or clear guidance for international returns
Responsibility pushed back to the customer despite clear documentation
Slow, generic communication instead of concrete solutions
Lack of accountability when acting as an intermediary for US sellers
As a logistics company, Western Bid should understand international returns, customs procedures, and customer protection requirements. In this case, they acted more like a passive mailbox than a professional logistics partner.
I would not recommend using Western Bid if you expect reliable support or responsibility handling in cross-border transactions.
24 December 2025
Unprompted review
Item ordered not was not received
Item ordered not was not received. They do not answer Their phones.
17 December 2025
Unprompted review
I have a pkg shipped from UK with…
I have a pkg shipped from UK with western Bid. It began moving on the 10th of October and nothing since. Today is the 20th with no record of movement. I try to call the number for c/s and can't get through. It's aggravating tracking #9261290367862848250158
10 October 2025
Unprompted review
Do not have any business with themone that was…
The goods are not the one that was described, they do not accept it back ...
Do not have any business with them
8 September 2025
Unprompted review
Very problem
I can't return the defective goods
Do not answer
Do not contact them
15 August 2025
Unprompted review
Reply from Western Bid
This review is fraudulent and has no connection to our company or the services we provide. It was clearly posted with malicious intent.
We have reported this comment to Trustpilot as a scam review and request its removal. Our genuine customers know that we operate transparently and deliver the services we promise.
The company is an intermediary
The company is an intermediary, I bought their goods, there is no product, there is no money, they do not respond to messages
2 May 2025
Unprompted review
Reply from Western Bid
This review is fraudulent and has no connection to our company or the services we provide. It was clearly posted with malicious intent.
We have reported this comment to Trustpilot as a scam review and request its removal. Our genuine customers know that we operate transparently and deliver the services we promise.
Delivery Took Longer Than Expected
The product itself was very good, but shipping was slower than advertised. Customer service explained the delay clearly, which I appreciated.
6 August 2025
Unprompted review
Reply from Western Bid
Thank you for your honest feedback! 🌟 We’re very glad to hear you’re happy with the product and with the support from our customer service team. We sincerely apologize for the delay in shipping — we know how important it is to receive your order on time. We’re already working on improving our delivery times so that your next experience will be even smoother. Thanks again for your trust! 🙏
Plastic garbage at metal prices
Plastic garbage at metal prices.
Be warned, the quality is promoted as high quality metal taps. They are thin plastic and tin. Yet prices and advertised as standard metal taps. Suspect this is yet another cheap Chinese knock off.
23 July 2025
Unprompted review
Reply from Western Bid
Thank you for your feedback. We’re truly sorry to hear that the product did not meet your expectations.
Please note that we are not the manufacturer or seller of the item — we are a logistics and fulfilment service that helps independent sellers deliver their products worldwide. However, we take such concerns seriously and would be happy to assist you in resolving this matter.
If you could provide us with the order number or the name of the store, we will gladly help you contact the seller or initiate a dispute process, if applicable. Also, you can return your product back to our Florida warehouse for the full refund.
Your satisfaction is important to us, and we’re here to help ensure you receive the service you deserve.
Efficient for Shopify and eBay Stores
Professional service! I use Western Bid for Shopify and eBay. I’m happy with how streamlined they’ve made my international order processing. The only minus is a long delay in customer support response.
7 June 2025
Unprompted review
Reply from Western Bid
Thank you so much for your kind words and for trusting Western Bid with your Shopify and eBay orders. We’re glad to hear that our service has helped streamline your international processing — that’s exactly what we aim for!
We also appreciate your honest feedback regarding our customer support response time. We’re actively working to reduce delays and improve the speed and quality of our support. Your input helps us grow and serve you better.
Thank you again for choosing us!
Best regards,
Customer Support Team
Western Bid, Inc.
Fantastic Logistics and Customer Support
Western Bid streamlined my operations. Their logistics network and US warehouse simplified returns. Support staff responded quickly and kept me informed. A must-have service for cross-border e-commerce businesses.
4 July 2025
Unprompted review
Reply from Western Bid
Thank you for your fantastic review!
We’re delighted to hear that our logistics network and U.S. warehouse helped simplify your operations and returns. It’s also great to know our support team kept you well-informed throughout — we strive to offer both efficiency and peace of mind to cross-border sellers like you.
Your kind words mean a lot to our team. We’re proud to be part of your e-commerce success and look forward to supporting your continued growth.
Warm regards,
Customer Support Team
Western Bid, Inc.
Love my Honex mouth guards!
I had no problem with this company. I received the Honex items I ordered for the second time because I loved the first one. I have used a CPAP machine in the past and had to stop because of COPD and continuous coughing. This little item works just as well and I ordered more so I won’t be without it if I lose one.
The items came in a timely manner and were packaged well. They are also a nice size for travelling compared to the big CPAP machine.
2 July 2025
Unprompted review
Reply from Western Bid
Thank you for sharing your experience!
We’re so glad to hear that your Honex mouth guards are working well for you and that you received your order promptly and in good condition. It’s especially rewarding to know the product made such a positive difference in your daily life — and even more so that you came back for more!
Your story is exactly why we do what we do. We’re happy to be part of a solution that helps you feel more comfortable and supported, especially when traveling.
Wishing you continued comfort and wellness!
Warm regards,
Customer Support Team
Western Bid, Inc.
Paragon Faucets - Don't Buy
I purchased a Paragon faucet on 5/4 and didn't receive it until 6/2. I tried to install it on 6/21 but it leaked up inside the faucet. I contacted company to return it and they said they would only replace it even though their website claims a 30 Days Easy Money Back guarantee.
23 June 2025
Unprompted review
Reply from Western Bid
We're very sorry to hear about your experience. Of course, you're absolutely entitled to return the item—no questions asked—under our 30-Day Money Back Guarantee. Please contact us directly at sales@westernbid.com, and we'll make sure your return is processed smoothly and without any hassle. We're here to help and appreciate the opportunity to make things right.
They don't answer the phone or return…
They don't answer the phone or return the call. I've asked for a full refund and they ask me for a picture of a product that simply does not work. I don't suggest ordering or using them. Vet=y poor customer service!
11 June 2025
Unprompted review
Reply from Western Bid
We're truly sorry for the inconvenience you've experienced. We take customer service seriously and regret that we missed your call. Please know that you're absolutely entitled to a full refund if the product doesn’t work as expected—no need to worry. You're welcome to email us at sales@westernbid.com, and we'll make sure your issue is resolved promptly and fairly. We appreciate your feedback and the chance to make things right.
This company is a SCAM - Honex.ca - Honex mouth guard review
This company is a SCAM! I will go out of my way to try to communicate this to the masses. I have given them ample chance to make it right. I bought a Honex mouth guard (from Honex.ca) thinking it was a canadian company. The product is trash, so I thought I'd use their 60 day risk free, money back guarantee. Here's the guarantee. You can get $15 dollars back OR ship it to China with FULL TRACKING at my cost. . This will cost more than the entire purchase was worth. I imagine Western Bid will somehow reply to this and say they are good but I warn you DONT BUY FROM THESE SCAMMERS. On top of this, my phone has been blowing up with scam calls and it seems they may have shared my contact details. STAY CLEAR!!!!!
4 June 2025
Unprompted review
Reply from Western Bid
We're very sorry to hear about your experience. Please rest assured that you're absolutely entitled to a refund—no questions asked. You're welcome to contact us directly at sales@westernbid.com, and we’ll work with you to resolve this promptly and fairly. We are not affiliated with the quality of Honex products, but we’ll do our best to assist with any return or refund process. We appreciate your feedback and the opportunity to help make things right.
Scum of the Earth
This company is the worst company that I ever dealt with. They are the scum of the earth. The lie on their advertisement, send you junk, offer a 60 day " No Questions Return Policy" which is worthless. Then they offer you $12.00 refund to keep the piece of JUNK. If you refuse the offer you have to paid to return the crap. One good thing, I have found where they are located in Florida and myself and Mr. SLEDGE HAMMER are going to pay them a friendly visit. See you tomorrow.
The Punisher
14 April 2025
Unprompted review
Reply from Western Bid
We're truly sorry to hear about your frustration. Please know that you're absolutely entitled to a full refund—no questions asked. If the item didn’t meet your expectations, we’ll gladly help you return it properly. You can contact us directly at sales@westernbid.com, and we’ll make sure this is resolved quickly and fairly. We appreciate your feedback and the chance to make things right.
Don't deal with this company
Don't deal with this company! You will lost time and money!
15 March 2025
Unprompted review
Reply from Western Bid
We're sorry to hear you had a negative experience. Our goal is always to provide reliable service and support. If something went wrong with your order, please don’t hesitate to contact us at sales@westernbid.com —we’re here to help and will do our best to resolve any issue quickly and fairly.
They say a refund isn’t their responsibility
I am reaching out because I have been scammed by a shop on etsy. Owned by WesternBid Inc, I paid 2 payments that total $753.82. One payment on 11/4/23 for $464.31 and another one on 11/17/23 $289.51. This money was meant to purchase beaded flowers for my wedding and the services were never rendered.There was never any shipping information provided and she had told me they would be here 05/24 and when nothing was shipped pr updated I reached out again and she confirmed it would be 08/24. I was led on through conversations with the seller assuring me she was making the product and they would be here a few months after the purchase date. This never happened. I started to get worried and reached out almost everyday in the month of October. She has not replied since being exposed as a scam and has not reached out at all with any information regarding a refund. Her store on Etsy (BeadworkArtStore) has been removed due to fraudulent activity and I believe she never made the product or had any intention of sending them. The company WesternBid who owns her store has tried contacting her to refund me as well and has received no response. Paypal cant recover the funds on their end because it has been over 180 days and I believe she knew this when postponing the shipment of the product. I have been taken advantage of and have many screenshots of conversations where she lied to me about the production and readiness of the package. As soon as I started to confront her about the delay and how I felt taken advantage of she stopped responding immediately. I am a teacher and this payment was a whole paycheck for me that caused me to be without flowers for my wedding. I am distraught and have continued to try and make contact with her for a refund. She is a scam artist and has done this to multiple buyers through her Etsy shop. Please help me recover these funds. I am at a loss for what I can do
14 November 2023
Unprompted review
Reply from Western Bid
We’re very sorry to hear about your experience and truly understand how upsetting this situation must be.
To clarify: Western Bid does not own or operate any stores on Etsy, including the one mentioned. Our company provides e-commerce services such as shipping, order fulfilment, etc for independent online sellers, including those on platforms like Etsy. We do not manage their inventory or customer communication.
In cases like this, we try to contact the seller to assist the buyer—but if the seller is unresponsive and the payment was made over 180 days ago, recovery through PayPal may unfortunately no longer be possible.
Again, we’re very sorry this happened to you, and we hope you’re still able to find a resolution.
Would give zero stars if I could
Would give zero stars if I could. Total scam! Don’t fall for it!
2 September 2024
Unprompted review
Reply from Western Bid
While we appreciate hearing from all our customers, it’s concerning that your review lacks specific details or supporting facts. We pride ourselves on transparency and service quality, and any specific issues you encountered would be helpful for us to address.
As your account appears new with no other reviews, we kindly ask TrustPilot’s team to review this submission to maintain the integrity and reliability of feedback on this platform. If you’d like to provide more information, please reach out directly. We're committed to ensuring a positive experience for all our customers.
Horrible service and experience
Horrible service and experience. Bought 2 faucets from Paragon Faucets, never heard back from them. Tried calling, no service at the phone # mentioned on their website
14 August 2024
Unprompted review
Reply from Western Bid
Paragon Faucets has nothing to do with Western Bid. We urge TrustPilot to be more diligent and verify the purpose of reviews before publishing them.
AVOID THIS COMPANY AT ALL COSTS.
When you place an order with this company it comes from a different location (usually China). The item arrives faulty and askes you return to their address (at your own costs). However, this is not the financial address as the payment is taken by Western Bid so even if you use Paypal your money is gone as the manufacturer address is totally different. I advise you AVOID THIS COMPANY AT ALL COSTS. Unless you are happy to loose your money.
3 July 2024
Unprompted review
Reply from Western Bid
Thank you for your feedback. We would like to clarify a few points to address your concerns and provide greater transparency for future customers.
Firstly, like many companies, we may ship items from different locations, including from manufacturers. This allows us to offer a diverse product selection and competitive pricing. If an item needs to be returned, you can choose to send it either to the manufacturer or to our corporate office — no questions asked. We also ask all customers to acknowledge, before completing a purchase, that return shipping expenses are the responsibility of the buyer, as outlined in our terms and conditions.
Regarding payments, we securely process all transactions, and your purchase remains protected through PayPal or the chosen payment method, with support available if issues arise.
We are committed to ensuring that every customer is satisfied with their experience. If there’s a specific issue with your order, please reach out directly, and we’ll be happy to assist you further.
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