Overall great service. It was just a shame that a couple of the items were not in stock and therefore didn't turn up on time. Maybe it would be better when something isn't available straight away t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Got the product delivered with no fuss and it was exactly what I wanted. Took a little longer than expected but I can live with that
Great service from the start to the end. Found the company by accident when searching for a particularly product. Their price was competitive, there product and delivery was clear and offered a good d... See more
Company replied
Very good service from West Base, alarms came well packaged, all in working order. Kept informed of my despatch. However, poor delivery service from Royal Mail, came a day later than informed on track... See more
Company replied
Company details
Written by the company
Wholesale Electrical Supplies Online
Contact info
Unit 3, Imperial Park, HA4 0JW, Ruislip, United Kingdom
- 020 8842 3544
- contact@westbasedirect.com
- westbasedirect.com
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Good quality and delivered ontime
24 February 2026
Ordered materials for job delays in delivery.
Ordered materials for job, materials took an age to come. It’s fine if something is out of stock but holding a full order for one item isn’t great.
I could have got the missing item locally. Learn from this experience as companies need to plan and book in jobs. Delays cost money.
25 February 2026
Not great!
Goods were delivered as described and within a couple of days.
The only negative thing was that as soon as I placed my order; around £270.00 I received a discount code for 3% off my first order. I was unable to apply it as I only got the offer AFTER. I placed my first order.
I contacted customer services and they refused to honour the discount as I had already received my goods.
Not great!
23 February 2026
We found your tracking system very…
We found your tracking system very confusing as from the start it kept telling us that it was delivered when it wasn’t? The information was not clear very worrying
13 February 2026
But good alarms heat & smoke for my bungalow 😊Was very pleased with the product when…
Was very pleased with the product when they arrived the only thing I would say is when they fitted by our electrician the kitchen alarm would not stop bleeping then it started the other alarm in hallway beeping we phone the company to ask why but it just rung off plus customers service no answer either thankfully we worked it out and there fine that’s my only criticism about the company
13 February 2026
Scammed.. Looks like I’m another person waiting…
Looks like I’m another person waiting for a refund… item out of stock, few months before it arrives apparently. Order canceled and 14 days later I’ve still not got my money back.. looks like this company has gone drastically down hill. Shame..
12 February 2026
Unprompted review
Bought something 3 weeks ago
Bought something 3 weeks ago. Got email, saying out of stock untill May(almost 4 months to wait until new stock). Asked for refund- guess what- its been 2 weeks- keeps sending Mickey Mouse emails, promising refund in one week, then 2-3 working days and on and on… Stay away from these scammers
24 February 2026
Unprompted review
An extractor fan, but im not a fan.
I like the price and availability of items. My only gripe was the postage. It was quite expensive and took a long time to arrive. I found myself apologising to the customer for the item being late. I am concerned about placing future orders due to this.
20 February 2026
Stock indications wrong
Stock indications wrong
Delivery sent in dribs and drabs over 2 weeks
Poor customer service
20 February 2026
Great product
Just what I required for my purposes at a good price. Shipped quick with no hassle.
29 January 2026
Downlights
Delivered on time, great choice of products and these fire rated downlights are perfect for our kitchen, fitting in with our decoration theme.
17 February 2026
Fast service
the order delivered on time. packaging very good excellent service. Will recommend for anybody to use.
16 February 2026
Have a faulty fan after two months
Have a faulty fan after two months, emailed customer services three times and no reply !!
16 February 2026
Unprompted review
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