One to avoid.
They got the job done but not without lots of issues with communication, I was sent privileged and private information concerning someone else's sale and financial matters in error. Phone calls were not returned. False information was given to people throughout the chain. They lost important paperwork and said it had never been given to them. Staff are very, very rude. There is no accountability. They seem to have a policy of exchange and complete on the same day, and we had to fight tooth and nail to stop this happening despite it not being standard practice. I would seriously not recommend using this practice, they are very unprofessional and appear hugely overloaded. You can never reach your conveyancer on the phone, emails are almost aggressively ignored and the receptionist is a gatekeeper whose role seems to be to muddy the water and make things harder on the client. Still considering whether to lodge a complaint but it seems pointless to complain to the owner/director about her husband breaching GDPR and generally being difficult.