Wrong case was sent, contacted customer service and within minutes my complaint was resolved. The correct case is in the mail. Easy fast response
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Ordered a phone case for my iPhone 15 Pro Max, but it doesn't fit properly. Contacted the seller, but never received a response. Waste of money.
Company replied
Took some time with the delivery - although i understand this is not generally something that you would have control around The round pieces protecting the cameras have split and cracked and i h... See more
Company replied
I contacted customer care regarding my order which hadn’t been dispatched after 10 days. The team was responsive and a full refund was issued promptly.
Company replied
3.0
Average
25 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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SAVE YOUR MONEY!!
Ordered a phone case for my iPhone 15 Pro Max, but it doesn't fit properly. Contacted the seller, but never received a response. Waste of money.
2 March 2026
Unprompted review
Reply from Weseecase
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@weseecase.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Everything was perfect from ordering to…
Everything was perfect from ordering to the delivery and opening the package. A+
6 February 2026
Unprompted review
Product was was advertised falsely
Product was was advertised falsely. Advertised as a magsafe type case. It had zero magnet in it .
30 January 2026
Unprompted review
Ordered a Product
I ordered a product and, after reading numerous negative reviews, I was convinced I had been scammed. However, I reached out to customer support, who were very responsive, and my item was delivered just a few days later. Overall, I'm very pleased with my experience.
22 January 2026
Hi there, I use this phone case and it's very stylish
Hi there, I've been using this phone case and it's not only visually appealing but also effective in protecting my phone. The unique black cat and floral design stands out, and I've received lots of compliments. I highly recommend this case for both its looks and functionality.
22 January 2026
Love the case and the price also…
Love the case and the price also delivered on time as usual .. very happy .. thank you, Barry
30 December 2025
Unprompted review
Wrong case was sent
Wrong case was sent, contacted customer service and within minutes my complaint was resolved. The correct case is in the mail. Easy fast response
4 December 2025
Unprompted review
Took some time with the delivery
Took some time with the delivery - although i understand this is not generally something that you would have control around
The round pieces protecting the cameras have split and cracked and i have not to my knowledge dropped the phone - disappointed with this as the rest of the case looks very nice and seems to be doing the job, although i will now have to replace it
10 October 2025
Unprompted review
Reply from Weseecase
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If your item is damaged, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@weseecase.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Very easy to order
Very easy to order. Their products are good quality.
22 November 2025
Unprompted review
he case is not magnetic
23 October 2025
Unprompted review
Reply from Weseecase
Dear Customer, thank you so much for taking the time to share your feedback.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we prioritize your feelings and resolve the issue. We take responsibility for every product. Please send your details to our customer service email address: service@weseecase.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Order arrived well-packaged and…
Order arrived well-packaged and promptly. Items were exactly as described and shown online.
24 October 2025
Unprompted review
I dont like that the back parts is…
I dont like that the back parts is broken on the 5th day.
8 November 2025
Unprompted review
Reply from Weseecase
Dear Customer, thank you so much for taking the time to share your feedback.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we prioritize your feelings and resolve the issue. We take responsibility for every product. Please send your details to our customer service email address: service@weseecase.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I wish I had come here to read the…
I wish I had come here to read the reviews before falling for the scam. Customer service is worse than appalling. Your email will get automated response no matter how many times you send it and they’ll be happy to shamelessly keep your money for an item you never received.
29 October 2025
Unprompted review
Reply from Weseecase
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@weseecase.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Customer service was responsive
I contacted customer care regarding my order which hadn’t been dispatched after 10 days. The team was responsive and a full refund was issued promptly.
10 October 2025
Unprompted review
Reply from Weseecase
Dear Valued Customer,
Thank you for your review.
We're delighted to hear your issue has been resolved. Please feel free to reach out to us at service@weseecase.com for any feedback. Our dedicated customer service team will respond within 24 hours. If you're satisfied with our service, we would greatly appreciate it if you could update your review and share your experience. We sincerely thank you for your support and look forward to serving you again.
I wish I could have given it zero (0)…
I wish I could have given it zero (0) stars but I can't. I placed an order with them and promptly received an email indicating that all was OK and my order was sent to the courier (shipper).
Shipper then said that they had my order but its been two weeks now and my item can't be delivered.
Total scam
1 October 2025
Unprompted review
Reply from Weseecase
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@weseecase.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
This is a scam do not buy
This is a scam do not buy. Ordered a sparkly five angle flower and got a plain black case I could have bought for a pound not the £13 they scammed me out of.
9 October 2025
Unprompted review
Reply from Weseecase
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you received the wrong item, please contact our after-sales service team. We stand behind every product. Please send your details to our customer service email at service@weseecase.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
BUYER BEWARE.....FRAUDULANT
After being sent items of the lowest quality (Totally not what was advertised or ordered) imaginable, and then offering discount after discount to keep them.
They finally said they would refund only after I returned the garbage they sent at my cost. NO!!! Paypal ruled in my favour, furnished me with a refund.
Weseecase said they would refund only if I CLOSED the case with PayPal.....DO NOT!!!! Another one of their scam to keep your money.
3 October 2025
Unprompted review
Reply from Weseecase
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@weseecase.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ordered an advertised phone stand with…
Ordered an advertised phone stand with charger as in the photo on their website. What came from China was NOTHING like I ordered.
Their solution was send it back to China and pay international shipping… OR they offer an £11.00 refund on something I paid £25.00 for
DO NOT use them as they clearly have no control or care about their suppliers.
You have been warned. Wish I’d read the reviews before using this company
23 September 2025
Unprompted review
Reply from Weseecase
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@weseecase.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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