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See what reviewers are saying
The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home... See more
Company replied
The equipment came in a fair amount of time. The support is what’s lacking. I’m having an issue with connecting to Wi-Fi and I’ve been waiting 3 weeks now on a response and now the site says they are... See more
Company replied
I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing u... See more
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Company details
Written by the company
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
Contact info
United States
- support@wemax.com
- wemax.com
3.5
Average
678 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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WEMAX 120' ALR screen.
I ordered a 120' ALR screen. After 2 weeks I didn't get a tracking number. So I wrote an e-mail to the support. They told me that something happened with my package and apologised for it. They sent a new screen and one day later I had the tracking number. With a little delay I got my screen. The product is great and easy to build even if you are alone like me. In conclusion I can say that WEMAX has a great support if something goes wrong.
7 October 2023
from ordering to delivery this company…Awesome company
from ordering to delivery this company was on top of their game. Also the support team answered my email instanly. What a great company to deal with .Kudos to WEMAX
9 October 2023
Scratches on the top left side
Hi
I received the screen and there are a few scratches on the top left side of the screen..
I left a message for customer service but no one has gotten back to me yet!!
11 October 2023
Reply from wemax.com
Hi Mohit,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
No response from Customer Service
I reached out to ask about a return and have not heard back from your company. I have not opened the product and have it laying in my living room in an effort to preserve the condition of the screen. Do you not honor returns? I had submitted the request within the return policy window. Please advise.
5 September 2023
Reply from wemax.com
Hi, Peter.
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
I was waiting got it tonight
I am still waiting for my projector. Its been weeks. The screen was shipped and I got it. My credit card was charged for the screen and projector for the full amount. I am now on the process of dispute. It has been horrible. No communication. Tracking makes no sense. The projector magically appeared tonight. Hope it works.
26 September 2023
Reply from wemax.com
Hi, Shawn.
So sorry for the inconvenience this may cause you.
There is something wrong with our system before.
The projector was sent out by UPS, the correct tracking number is: 1Z918A290312586803.
it showed:
Delivered On
Saturday, October 21 at 12:40 P.M. at Other .
Have you received it now?
If you have any questions, please contact our support email: support@wemax.com.
Thanks!
WEMAX
Always works
Gave the exact remote I needed for the projector. It works as expected.
28 September 2023
Took 3 weeks to get the order shipped
Took 3 weeks to get the order shipped. The package was left on the road
28 September 2023
Reply from wemax.com
Hi, Adhithya.
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
Wemax sent a replacement
I didn't receive my first order but Wemax customer service made things right and sent a replacement.
12 October 2023
Reply from wemax.com
Hi, John.
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
This company is a Chinese scam company
This company is a Chinese scam company. Epison exposed their fraud of selling projectors with false lumen disclosures. I had bought a screen from them they delivered damaged, tried to get me to accept a gift card for $50, then $150, then tried to get me to pay shipping ($200) to send the damaged non confirming good la they sent me back to them, then tried to make me haul the large box that doesn’t fit into a car to a us post office, then sent me the wrong the label, then finally they paid for ups to pick up the damaged goods after I disputed the charges with. Me credit card company. Once they received the damaged goods they refused to refund me and instead told me to continue the dispute with my credit card company. They also lied to my credit company and said I signed for the damaged package, which was easily disproven by then FedEx tracking. I won the dispute and my money was taken back from them by my American credit card company! I wasted about a month and half in returning what they tried to scam me on. They are a Chinese fraud with a subsidiary in New York that is shell. Buyer beware.
news.epson .com news/wemax-projector-brightness-lawsuit
Edit 11-2-23 - the October 12 response to my review contains lies. No replacement parts were ever sent. The forced me to maintain a dispute with my credit card company to get a refund, from my credit card company (which also took the money back from Wemax). There appear to be many exceptional reviews here that in my opinion are not real reviews.
This company is set up to scam you. Buyer beware!
2 October 2023
Unprompted review
Reply from wemax.com
We appreciate you taking the time to share your concerns regarding your recent purchase. We would like to clarify the situation and address the points you've raised to ensure a complete and accurate understanding of the matter.
Firstly, we sincerely apologize for the inconvenience caused by the initial package being delivered in a damaged condition. Our team took immediate action by providing a return shipping label, allowing you to send the damaged package back to us for a replacement.
Upon your request for replacement accessories, we promptly provided them to assist in resolving the issue. We understand that you encountered challenges during this process, including difficulties in returning the package due to its size. We apologize for any inconvenience caused during the return process.
Regarding the dispute initiated via Stripe, we assure you that we take such matters seriously and strive to address them in a fair and transparent manner. We are committed to upholding ethical business practices and ensuring customer satisfaction. Our intention has always been to resolve any concerns you may have had.
We regret if there was any misunderstanding or miscommunication during this process. Our company values its customers and their trust, and we are continually working to improve our processes to prevent similar situations in the future.
If you have any further questions or concerns, we encourage you to reach out to us directly, and we will be more than happy to assist you. We value your feedback and are committed to resolving any outstanding issues to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Projector is good, support is one of the worst I have seen
Please do not write that you "care about my satisfaction", you don't, customer team even failed to replace example.com in [support (at) example.com] placeholder in some of your answers to customers, so little you care about customers :)
Projector is good, support is one of the worst I have seen. I wanted to give a 4 stars at first, after talking to customer team it is 1 now.
We had an upcoming event where we have needed a battery powered beamer, I have ordered a beamer 2 weeks prior to an event to be safe. I used it for a day and realized that the battery is dead, 0%.
I asked support for a replacement, or a repair.
2 weeks before our event.
Wemax Support takes 4 days to provide me with a return label. They receive the beamer 3 days later and they do not respond.
I get a promotional letter that in a week they are going on a holiday, so I kindly ask them to ship the beamer in a week time before their 2 weeks holiday.
They send me a reassuring message, that here in Germany their work will not be affected and that they have shipped the beamer and I will get it in 3-6 days. Week later it hasn't even been brought to the DPD.
I ask them a status. And in the same chain of the email where they have said that the holiday will not affect their work they say that the work is slow due to a holiday, laughing out loud :)
Event passed, no wireless beamer still. We had to rent a generator and a beamer. From 4 stars to a 1 star. This is just unacceptable.
Upd.: right after a message and a review guys sent out the beamer so maybe 1 star is too few in this case so there is 2.
6 October 2023
Unprompted review
Reply from wemax.com
I'm truly sorry to hear about the frustrating experience you had with the WEMAX support team regarding your battery-powered projector. It's disappointing when a product that you rely on for an important event doesn't meet your expectations, and I understand your frustration.
While I can't directly address the situation, I appreciate you sharing your feedback here. It's essential for companies to be aware of customer experiences, both positive and negative, to improve their products and customer service.
I'm glad to hear that they eventually sent out the projector, but it's unfortunate that it happened after your event had already passed. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to them directly and provide feedback on your experience. Companies often take customer feedback seriously and use it to make improvements to their services and support.
Thank you for sharing your feedback and experience with WEMAX projectors. If you have any other questions or need assistance with any other matters, please feel free to ask.
I still have not received my projector…
I still have not received my projector screen and it's been over a month.
8 September 2023
Reply from wemax.com
Hi, please check your tracking number: 378288503, you can track here: https://delivers.maersk.com/technology/?currentTab=consumer. If you still didn't get it, please email support@wemax.com to open the investigate case, thanks
My experience is positive
My experience is positive. From the moment of ordering to delivery it took only a few working days. I am extremely satisfied with the product.
12 September 2023
Reply from wemax.com
Can you specify your issue? Thanks!
Crashes n YouTube not working.
YouTube not working.
Crashes and restarts abruptly.
Not Reliable.
12 July 2023
Reply from wemax.com
I'm sorry to hear about the issues you're experiencing with YouTube and other apps on your Wemax Nova SE 4K UHD Ultra Short Throw ALPD Laser Projector. Let's troubleshoot these problems to resolve them:
1. **YouTube not working:**
- Ensure that your projector is connected to the internet and the connection is stable.
- Restart the projector and try accessing YouTube again.
- Check for any software updates for the projector. If available, install them and try YouTube again.
- If the issue persists, try accessing YouTube from a different device (e.g., smartphone, tablet, computer) to ensure it's not a network issue.
2. **Other apps crashing:**
- Restart the projector to clear any temporary glitches that may be causing the apps to crash.
- Check for updates for the apps that are crashing. Outdated apps may have compatibility issues.
- Uninstall and reinstall the problematic apps to ensure a clean installation.
- If the problem persists, contact WEMAX customer support for further assistance and potential firmware updates to address app compatibility issues.
If you continue to experience problems after trying these troubleshooting steps, please reach out to our customer support team at [WEMAX customer support](https://www.wemax.com/pages/contact-us). We'll be happy to assist you further and ensure you have a smooth experience with your Wemax Nova SE projector.
I really like this little projector
I really like this little projector. Easy to set up and awesome picture.
15 September 2023
Good products
12 September 2023
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