We Love Baby Reviews 

46
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Absolute waste of my time. I'm not sure if this is a scam company or not, but they texted me to confirm payment of VAT upon shipment (when this should be under the VAT threshold per UK website), I agr... See more

Rated 5 out of 5 stars

Recently bought a Tutti Bambini set of drawers from We love Baby. Called them before ordering and kindly told me the stock they had. Bought a flat pack one - unfortunately, a duplicate piece was in... See more

Company replied

Rated 2 out of 5 stars

WLB sold an item that was not in stock and send different one without any information (24th Feb). Customer service is polite but unreliable. I had to call numerous times to return unwanted item, orga... See more

Company replied

Rated 1 out of 5 stars

Unfortunately had to change 5* review to 1 star. A great start and in store customer service initially some months ago but waiting over 6 weeks for goods after being told you would call to clarify bu... See more

Company details

  1. Baby Store

Written by the company

One Stop Baby Shop - prams, pushchairs, car seats, nursery furniture, travel systems, cots & cot beds, all with huge discounts off RRP. We also stock summer buggies, children's clothes, baby shoes, gro bags and a whole lot more, we also provide next day delivery throughout the UK on all items, ready build nursery furniture available along with prams &; pushchairs available to view in our large mill shop.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

46 reviews

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No recent history of asking for reviews

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2.4

All reviews

(46)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently purchased a pram from We…

I recently purchased a pram from We Love Baby, and I must say, I'm extremely pleased with my experience. The staff was incredibly helpful, guiding me through the various options and features available. The shop had a wide range of prams to choose from, catering to different needs and budgets. Overall, I highly recommend We Love Baby for their top-notch products and exceptional customer service

10 August 2023
Unprompted review
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Reply from We Love Baby

Hi Stefan, thank you so much for your really kind review, hope to see you again soon

Rated 5 out of 5 stars

Purchased a my babiie stroller and…

Purchased a my babiie stroller and collected from store, staff where friendly and helpful and even carried the stroller to my car, very happy overall.

10 June 2023
Unprompted review
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Reply from We Love Baby

Hi Susan, really glad your happy with the My Babiie stroller, if you need anything else please let us know.

Rated 5 out of 5 stars

Very nice website and easy to find…

Very nice website and easy to find exactly what your looking for. Easy to order from here. 5** would recommend to everyone.

1 August 2023
Unprompted review
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Reply from We Love Baby

Hi, thank you so much for your kind review.

Rated 1 out of 5 stars

Horrible experience

Placed an order with this company it stated on the site before ordering that the pram was on pre order 1-4 weeks waiting time, i waited 9 weeks and still no pram came they kept saying next week everytime i phoned so i couldn't wait no more as my due date is soon so i canceled the order and ask for a refund, i was told 3-5 working days it will be in my account and it's been about 2 weeks now and still no refund of £670.05 so i'm out that money plus i had to go pay for a new pram. It's just not good enough, the stress and worry it's caused me while 9 months pregnant isn't on and i'm worried it looks like i'm not getting my money back too. I have contacted my bank to look into this for me. I really didn't want to write this review as i hate doing this to a business but i don't want anyone else going though this stress while pregnant. I hope this gets resolved and i get my money back!

8 August 2023
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Reply from We Love Baby

Hi Lesleyann, firstly I want to apologise your pre order travel system didnt arrive on time, we have faced some issues with this supplier and some orders had been delayed over the 4 weeks we normally state, we have refunded your order in full and will honour a good discount for you on any further items you might need :)

Rated 5 out of 5 stars

A Company that goes above and beyond !!

Cannot fault the company at all , had a issue with my original order , waited a while for it but turned out the paint on the particular item I’d ordered was damaged , as a gesture of goodwill the company ordered a similar cot bed for me and had it delivered quickly as well as covered the cost difference of the one I ordered to the one they sent , Paul was fab keeping me informed throughout the entire shopping experience . Would recommend and would order again. Thank you 🙏

14 June 2023
Unprompted review
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Reply from We Love Baby

Thank you so much for your really kind review, I have passed your kind comment onto Paul

Rated 5 out of 5 stars

Paul and the other director

Paul and the other director, apologies I forgot his name. They both came and delivered my baba goods and a wardrobe that they assembled and placed it in the position in the bedroom at no extra cost. These guys are at the forefront of customer service and relations.
I will definitely recommend them to family and friends and will be using them regularly!

21 November 2022
Unprompted review
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Reply from We Love Baby

Hi Kashif, thank you so much for your amazing review, i have passed your kind words onto the team and this is really appreciated.

Rated 5 out of 5 stars

Wouldn’t go anywhere else

Absolutely 2nd to none customer service ! Paul n Jason know there stuff they are not pushy and go out of there way to look after you ! Everything you need is here ! We are absolutely thrilled with our purchases today and would say this is your 1 stop outlet x

15 October 2022
Unprompted review
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Reply from We Love Baby

Hi Lisa, thank you so much for your review, i have passed your kind words onto our store staff, hope we see you again soon

Rated 5 out of 5 stars

Fantastic service so far

Fantastic service so far, Charles and the team made us very welcome and provided us with what we feel was a great deal.

For a company that you wouldn't really see advertised everywhere, they work extremely hard on their customer service which definitely pays off.

5 August 2022
Unprompted review
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Reply from We Love Baby

Hi Daryl, thank you so much for your amazing review, we hope you see you again soon.

Rated 5 out of 5 stars

Fantastic

Fantastic. Can’t rate them highly enough. Charles and Jason are brilliant and are experts in their field. Customer service is brilliant and nothing is too much. They even told us not to buy on the day we came in as they were having an event where we would get some free gifts. To be told that and them saving us money was great. Thank you both.

19 August 2022
Unprompted review
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Reply from We Love Baby

Hi Andrew, thank you so much for your really kind review, we look forward to seeing you again soon :)

Rated 5 out of 5 stars

Fantastic service all staff are very…

Fantastic service all staff are very helpful, very knowledgable about there products, good prices and even better you can visit the shop 5* plus
Thanks guys i will be back my granddaughter loves her travel cot and new car seat system and what was great you even installed it for me in the car 👏👍

29 July 2022
Unprompted review
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Reply from We Love Baby

Hi Carrie, thank you so much for your really kind review, glad you had a good experience and hope to see you again soon.

Rated 5 out of 5 stars

Absolutely amazing customer service

Absolutely amazing customer service. Very quick to help with anything and a huge selection of stock to choose from! The staff are extremely polite and very helpful, the products are amazing quality! Would recommend to anybody needing any baby items, you won’t be disappointed!

30 June 2022
Unprompted review
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Reply from We Love Baby

Hi Kez, feedback is always welcome and thank you so much for your amazing review, hope to see you again soon.

Rated 5 out of 5 stars

The service is absolutely amazing

The service is absolutely amazing. The staff are very helpful and patient and know how to deal with the selection. We bought everything for our baby in this store and we are extremely satisfied. I can only recommend this place to future parents☺️☺️☺️

23 June 2022
Unprompted review
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Reply from We Love Baby

Thank you so much for your really kind review Zuzana and thank you for being a repeat customers, look forward to seeing you again soon.

Rated 5 out of 5 stars

Absolutely brilliant I paid for next…

Absolutely brilliant I paid for next day delivery so u can imagine how upset I was that it never came so I rang them up and he’s was brilliant so polite he rang DPD and it turns out it has been lost at the depo so as he didn’t have the same one he has agreed to send me another one out and also refunded my next day delivery absolute pleasure will definitely order from yourself again

25 May 2022
Unprompted review
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Reply from We Love Baby

Thank you so much for your kind feedback, this is really appreciated

Rated 2 out of 5 stars

Pore customer service, issue with refunds

WLB sold an item that was not in stock and send different one without any information (24th Feb). Customer service is polite but unreliable. I had to call numerous times to return unwanted item, organise a pick up, ask for a refund. It took 2 months (20th April) of follow up calls and no refund so far...
I am so disappointed and left with no energy to be angry. Good job...

20 April 2022
Unprompted review
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Reply from We Love Baby

Hi Anna, firstly I want to apologise for any bad experience you might have had purchasing from us, the confusion came in with the double order placed on 2 of our selling platforms, so the system only refunded 1 purchase, this has now been resolve, refund issued and the issue will not occur again

Rated 5 out of 5 stars

A massive thank you to ‘We Love Deal’…

A massive thank you to ‘We Love Deal’ Team(Charles, Paul and Jason). I must admit these guys were so friendly and welcoming. Their customer service is one of the best and of course the price. Very competitive in the market. No one can beat them! Wonderful service . Thanks Ram

19 April 2022
Unprompted review
We Love Baby logo

Reply from We Love Baby

Thank you so much for your kind feedback, this is really appreciated

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company, Amazing range of baby stock and super friendly and helpful staff!! Couldn't help us enough and they know their knowledge on the products they sell ! We Will 100% recommend to anyone and i will be returning myself in the very near future - thank you so much guys!!

13 April 2022
Unprompted review
We Love Baby logo

Reply from We Love Baby

Thank you so much for your kind feedback, this is really appreciated

Rated 5 out of 5 stars

Great service and product.

Recently bought a Tutti Bambini set of drawers from We love Baby. Called them before ordering and kindly told me the stock they had. Bought a flat pack one - unfortunately, a duplicate piece was in the packaging and therefore unable to fully put up the furniture (no fault of their own!!) - Phoned the office, they offered to send the correct piece next day or deliver a fully built one, free of charge only a couple of days later.

Can’t fault their customer service and willingness to help their customers. Would definitely recommend.

4 November 2021
Unprompted review
We Love Baby logo

Reply from We Love Baby

Thank you so much for your kind feedback, this is really appreciated

Rated 5 out of 5 stars

I recently purchased an item from the…

I recently purchased an item from the company and at first had difficulty with the delivery. Part of the item arrived and the second part didn’t (due to the delivery company’s error)
I called welovedeals and the phone was answered immediately. Charles dealt with this for me and I can honestly say he was fantastic. He messaged me daily and sometimes more each day until this was resolved. I’ve never left a review for any company before but felt that this customer service was so surprising good, it almost felt unreal. Thank you Charles!! Would definitely buy again from you.

11 January 2021
Unprompted review
We Love Baby logo

Reply from We Love Baby

Thank you so much for your kind feedback, this is really appreciated

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company. Amazing range of baby stock and super friendly and helpful staff. Will 100% recommend to anyone and will be returning myself in the very near future. 5*

22 December 2020
Unprompted review
We Love Baby logo

Reply from We Love Baby

Thank you so much for your kind feedback, this is really appreciated

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