You advertise a product and there are lots on face book advertising the same product but because of the money back guarantee and the reassurance it's legitimate we part with our hard earned money to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have dealt with this company over a long period of time & always had great service & was happy Unfortanately a few months ago i placed orders for some stock which was reduced i waited a while t... See more
Ordered Maca Root Vitamin Liquid Drops, they arrived well packaged, but both products had leaked all over packaging indicating that there are issues with the seals and therefore not safe for human con... See more
Recomordered tome by a friend who had amazing results using the Marine Cholesterol. Ordered online, saved money by ordering two and recieved 35% off my firdt order and free postage. They would h... See more
Company details
Written by the company
The Wellness Factory was founded in 2020 by SVC Labs - the creators of some of the best supplement brands in the UK and worldwide, including Core, Farmassis+, Balance, and Core Nutrition.
Contact info
Unit 1, Gatwick Distribution Centre, Whittle Way, RH10 9RW, Crawley, United Kingdom
- 01293 265550
- hello@wellness-factory.co.uk
- wellness-factory.co.uk
3.1
Average
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vitamin d3 + k2
Great vitamins and good price, first time ordering vitamins from wellness factory, shipping very fast, good experience thanks
9 November 2022
Unprompted review
Ordered on 7th September and got an…
Ordered on 7th September and got an email saying 48hrs delivery but still no delivery and the tracker just says we will update when we deliver so im disappointed as this was my first oder with this company 😞
14 September 2022
Highly recommend
Started using Wellness Factory when Amazon stopped doing the item I use on repeat. I found it cheaper here even with postage. Good service and speedy postage
6 August 2022
Took around 5-6 days to get the parcel
Took around 5-6 days to get the parcel, which isn't too bad considering my location. However I don't know what's the the situation with those fake royal mail tracking numbers. Everyone knows that royal mail tracking numbers are starting with 2 letters and also ending with 2 letters.
17 July 2022
Order arrived good product
9 July 2022
Excellent service
Excellent service. Will definitely be ordering again soon. Quick delivery & kept me informed when to expect my order. The vitamins themselves are so good. Highly recommend.
15 May 2022
Super fast great product
1 April 2022
Excellent overall
Excellent overall, look forward to using them again if their prices stay so competitive! 👍
31 March 2022
I still have not received the products…
I still have not received the products I ordered on 11th march, I will update my review when products are delivered
23 March 2022
Excellent product
Excellent product. I love the discount vouchers I received and look forward to purchasing from them again
5 March 2022
Absolutely loving the liquid…
Absolutely loving the liquid chlorophyll! It’s a magic potion for healthy life❤️
4 March 2022
Everything was perfect
Everything was perfect. From the delivery to the packaging and to the product it self.
28 February 2022
I have only ordered once from this…
I have only ordered once from this company, and I am so far impressed with their service. The period between ordering to dispatch was very quick & I received an update email very promptly. All of which I appreciated ( as many other companies do not send any emails whatsoever ) I would not hesitate at all to place any future orders with them. overall very satisfied. However I am deducting one star, as they only offer one method of shipping presently ( If I'm honest it was the reason I delayed placing my order ) If they expanded on this I would definitely consider ordering more often. I personally would prefer a courier option rather than just standard mail.
23 February 2022
Been waiting over a week for my order
Been waiting over a week for my order, and still no delivery.
11 January 2022
Reply from Wellness Factory
Hi there, I'm really sorry to hear that your order hasn't reached you yet. Our customer service team will be in contact with you right away to help resolve this for you.
Balance Algae Based Omega3 Vegan Drops
Balance Algae Based Omega3 Vegan Drops: The order arrived promptly. On paper the product has the best £/active ingredient ratio I could find. Tastes OK and easy to dose.
15 December 2021
I love your products but my shipment…
I love your products but my shipment still has not arrived!
10 December 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.