The date filter counted Friday as Saturday. Then I noticed only since I looked before playing. Control pages should reduce confusion, not create more. I probably wouldn't have minded if the site had s... See more
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Excellent online casino... It has everything: slots, live casino, and sports betting. For slots, they have the best providers on the market, like Pragmatic Play and NetEnt, which are the ones I use mo... See more
So the email came asking for address document while I was cooking, I provided a phone bill off the laptop, and it was returned rejected for being over 3 months old. That rule is written nowhere before... See more
Cashout for #32 changed from review to paid while I was at work. No email, no account message, just the same reference opening an empty details box. That is where the irritation started for me.
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good bits first
good bits first. the offer is real, the money does arrive, the tracker works. bad bit
the terms page was edited on the 9th and my bonus was judged against the new version, not the one i accepted
the expry time was shorter than…
the expry time was shorter than advertised, and nobody provided a clear answer.
had no clue free spins carried their…
had no clue free spins carried their own wagering. the terms box spelled it out clearly before i confirmed, which made things simple right away.
No clear licence visible again.
Aisha logged it on the tuesday and said…
Aisha logged it on the tuesday and said someone would come back within 24 hours... nothing came, and the chat i opened on the thursday had no record of the tuesday conversation or the cashout at all.
Max bet appeared late..
There were barely any live tables open…
There were barely any live tables open after midnight. For a casino that puts it on the front page, finding a free seat on the train was near impossible.
My account message centre showed ticket…
My account message centre showed ticket #22109 as solved. The actual issue, a missing bonus balance, was still sitting there untouched the next morning
half the live tables show as full every…
half the live tables show as full every evening between eight and ten
four devices
four devices, two browsers, one casino account. everything stays in sync. no crashed spins across six months. game history checks out. works for me.
The date filter counted Friday as…
The date filter counted Friday as Saturday. Then I noticed only since I looked before playing. Control pages should reduce confusion, not create more. I probably wouldn't have minded if the site had simply shown one accurate status
first proper bonus
first proper bonus
claimed it during a long train delay at crewe. thirty minutes of spins
then a message saying the offer is for new customers only, which i am, and it was removed anyway with no reason given
So the email came asking for address…
So the email came asking for address document while I was cooking, I provided a phone bill off the laptop, and it was returned rejected for being over 3 months old. That rule is written nowhere before a withdrawal request.
The reload banner showed one rule…
The reload banner showed one rule before activation. What annoyed me was that cash balance got tagged as promo even after I skipped the offer. a promo can be average and still be clear
Old phone handled cashier
Old phone handled cashier, from my phone in Ontario
yeah
yeah, no: first evening on the site and the boring basics already felt untidy: lobby lag, unclear cashier messages, and support answering around the question. Not angry, just unimpressed Absolute faff.
If KYC is done
If KYC is done, why does a second check land on the same cashout?
autoplay ignored my stop-on-win
terms say two days for a payout
terms say two days for a payout, mine took seven, why the difference?
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