WelleCo Reviews 

241
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the products for their perceived health benefits, such as improved sleep, energy, digestion, and skin. Some people find certain product flavors enjoyable and easy to consume, often highlighting the quality ingredients. The ordering process and delivery are generally described as reliable and efficient by consumers. However, some customers also noted significant dissatisfaction with the taste of several products, describing them as unpleasant or awful. There are also concerns regarding product price, with some finding them expensive or overpriced compared to alternatives. A recurring issue for a few people is with subscription management, reporting difficulty canceling and unwanted charges.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some customers praising the products for improving... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising products for... See more

Order

Consumers find order experiences to be ambiguous, with some reporting effective and regular order deliveries,... See more

Subscription

Reviewers express significant dissatisfaction with the subscription service, citing issues with unwanted... See more

Price

Customers had ambiguous experiences with price, with many reviewers finding the product to be expensive and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought the original, and have tried to drink it every day but it just tastes so bad, wish I'd tried a different flavour instead. Finished my month and don't think I'll buy again as it's expensive and... See more

Rated 3 out of 5 stars

I have only been using the super elixer for a few days and certainly feel the benefits of this product, less tired during the day better sleep , however this supplement contains vitamin B6 which is re... See more

Company replied

Rated 5 out of 5 stars

The orders come regularly as promised. High quality products, I use the chocolate elixir every night and really is good. Tasted delicious, relaxes me before bed, low in calories and is doing me good.... See more

Rated 5 out of 5 stars

I wanted to try Evening Elixer for some time and was so glad I did. I was primarily interested in boosting my collagen production as I age (I’m 60) but when I read it helped with getting a good nights... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

The pioneer of ingestible wellness. WelleCo is an Australian born company, founded in 2014 by Elle Macpherson as a result of her own personal wellness journey and discoveries. Our carefully curated collection of wellness solutions is underpinned by Elle’s philosophy that, with wellness, you can live the life you’d only dreamed of living. Feeling strong and alive, capable and confident. WelleCo is committed to empowering you to own your wellness journey. Naturally.


Contact info

3.2

Average

TrustScore 3 out of 5

241 reviews

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1-star

Asks customers to review

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Replied to 10% of negative reviews

Typically replies within 48 hours

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3.2

All reviews

(241)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The best products however I don’t like…

The best products however I don’t like the changes to the rewards scheme and I won’t sign up and pay for membership to be able to pay even more for products…you’re an online retailer or a health club…please pick a lane but don’t try and charge twice for the same thing. It’s really put me off shopping with you and as such I haven’t bought a single product since you changed your rewards scheme to a payments membership. I spent over £150 per month with you every month prior to this. Now I spend £0.
Please go back to rewards not extra membership fees it’s really off putting.

22 January 2025
Rated 5 out of 5 stars

Have tried many night hot chocolate but…

Have tried many night hot chocolate but this one is really good. It's not overly sweet and helps me to relax. The only thing it is recommended to have it warm not with boiling water, which is tricky if you love a hot drink extra hot like me!

18 September 2025
Rated 3 out of 5 stars

The Super Elixir - Original

Bought the original, and have tried to drink it every day but it just tastes so bad, wish I'd tried a different flavour instead. Finished my month and don't think I'll buy again as it's expensive and a risk to try a new flavour if I won't like it again

9 September 2025
Unprompted review
Rated 1 out of 5 stars

awful service,no returns or refund policy

I believes i had cancelled this subscription, after 3 quarters at £141 a pop i cancelled the subscription, only i had apparently paused it. They took £141 from my account, and on the same day I tried to cancel this. Advised I didn't like the product and would return this. Was told they don't accept returns as it's a supplement, but I could have a £141 gift card for thier site. I will not be opening the box, or the sealled product so i dont understand this, added to this they havent even shipped it to me yet, I will be returning it. UK trading standards state this is a legal protection, clearly this company don't care about consumer rights and will just carry on taking money and try to con people into buying other products. Disgusting.

24 September 2025
Unprompted review
Rated 1 out of 5 stars

Doesn’t live up to the hype

Sometimes when you buy something, you really want it to be tasty and live up to the hype. Unfortunately, this one did not for me.
The colour is actually quite beautiful, with that vibrant green powder—but that’s where it stops. One of the main issues I found was with mixing. The powder tends to clump, and even when I watched the founder mix it, I noticed small lumps in their glass as well. I tried various methods to blend it properly, but it still stayed a bit lumpy.
I’m quite used to protein powders and shakes, so I found this particularly frustrating. The taste itself isn’t very pleasant either, and to be honest, I’d much rather drink a fresh green juice.
As for the benefits, I haven’t noticed any difference in my wellbeing while taking it. Perhaps you’d need to drink it consistently for months to see results, but given the taste and the blending issues, I won’t be ordering again.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Love the products and customer service…

Love the products and customer service was very responsive

19 August 2025
WelleCo logo

Reply from WelleCo

Hi Corina,

Thank-you for taking time to get in touch and for sharing your experience with us.

We love hearing that you have had such a great experience with our Customer Service Team.

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.

Rated 5 out of 5 stars

Sound sleep

I wanted to try Evening Elixer for some time and was so glad I did. I was primarily interested in boosting my collagen production as I age (I’m 60) but when I read it helped with getting a good nights sleep, I had to get some. My sleep has definitely improved. A noticeable difference in my skin will take a bit of time no doubt since I this is just my first order. I usually have a cup in the evening before bed. It’s a lovely way to wind down the day,

19 August 2025
WelleCo logo

Reply from WelleCo

Hi J,

Thank-you for taking time to get in touch and for sharing your experience with us.

We are so glad to hear that you have been loving The Evening Elixir and The Collagen Elixir and have been been noticing such positive impacts to your skin and sleep.

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.

Rated 5 out of 5 stars

Brilliant customer service- so…

Brilliant customer service- so friendly, helpful and fast to respond. Fab products- love the clean ingredients and how diverse the ingredients are. Definitely feel better taking the super Elixir and the original flavour is so easy to drink, unlike similar products I’ve tried in the past. It’s costly but I’d you were to buy everything individually and do your own powders I think it’d be a lot more than buying these. I recently needed help with an order and the people I was emailing in customer service were so kind and went above any beyond. Thank you so much.

5 September 2025
Unprompted review
WelleCo logo

Reply from WelleCo

Hi there,

Thank-you for taking time to get in touch and for sharing your experience with us.

We are thrilled to hear you have had such a positive experience with our Customer Experience Team and have been enjoying taking The Super Elixir!

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.

Rated 3 out of 5 stars

It was okay but a little disappointing

It was okay but a little disappointing

21 August 2025
WelleCo logo

Reply from WelleCo

Hi Ann,

Thank-you for taking time to get in touch and for sharing your experience with us.

We are sorry to hear that you have not had the anticipated experience upon taking our products. We would love to offer you an alternative product and have reached out to you via email.

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.

Rated 5 out of 5 stars

Ordered and delivered within 3 days

Ordered and delivered within 3 days - excellent. Have used the Super Elixer for many years now. I feel great and am sure that it contributes to my overall good health. Even a recent unexpected illness and major operation didn’t slow me down too much and my recovery was quite quick. I am convinced this was possible only because I take good care of my overall health and the Super Elixir certainly is a vital part of that

21 August 2025
WelleCo logo

Reply from WelleCo

Hi Linda,

Thank-you for taking time to get in touch and for sharing your experience with us.

We are so glad to hear you have been enjoying The Super Elixir and feeling the well deserved benefits.

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.

Rated 5 out of 5 stars

Great Product

Great service, arrived quickly and a great product. Have slept so much better since having the evening elixir before I go to bed. Have had slight belly trouble after a week of taking it every night but this could be as a result of something else. If it persists due to the magnesium content then may do every other night. Other than that feel really well and rested on it. Will buy again.

19 August 2025
WelleCo logo

Reply from WelleCo

Hi Madeleine,

Thank-you for taking time to get in touch and for sharing your experience with us.

We are so glad to hear you have been enjoying The Evening Elixir and have been sleeping well. Our team have reached out to you via email with some further information regarding the magnesium in The Evening Elixir.

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.

Rated 1 out of 5 stars

Sadly my product arrived damaged

Sadly my product arrived damaged, so a lot had gone from the package.

28 August 2025
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Claire,

Thank-you for sharing your feedback. We are so sorry to hear that your order arrived damaged. This certainly is not the premium experience we aim to give our WelleCommunity.

We would love to send you a replacement order, if you could share your original order number our team can certainly arrange this.

I look forward to hearing from you.

Phoebe,
WelleCo Customer Experience Specialist & In-House Nutritionist.

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