WellEasy Reviews 

972
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wide selection of high-quality products, including organic and specialist items, finding them excellent and trustworthy. Many also appreciate the competitive pricing, noting that items are often cheaper than elsewhere, making healthy eating affordable. However, some people were dissatisfied with the subscription model, describing it as misleading due to unexpected annual fees and difficulty in cancellation. Delivery service also presents mixed experiences; while some receive orders quickly, others report slow shipping, delayed dispatches, or even undelivered parcels. Additionally, some customers encountered issues with damaged items upon arrival or problems placing and managing orders.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the extensive range of good quality, healthy,... See more

Subscription

Consumers find subscription to be negative, with many reporting unexpected charges for yearly memberships... See more

Price

Users describe positive interactions with price, with many reviewers finding products to be reasonably priced... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many expressing frustration over slow and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering process quick... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It’s a brilliant idea, lots to choose from providing it’s in stock, but you need to shop regularly for it to off set the membership fee. Plus, shipping is so unbelievably slow even through it says nex... See more

Company replied

Rated 4 out of 5 stars

I do like the convenience of having the products we regularly use delivered to the door. It's especially good for tinned items. However, sometimes things are not in excellent condition upon arrival ..... See more

Rated 4 out of 5 stars

Great choice of products and good prices, quick delivery, I’d give it an easy 5 star if it wasn’t for meat products with E250 (sodium nitrate) being sold - not what you want from a ‘health food’ websi... See more

Rated 4 out of 5 stars

As somebody who has always been committed to eating good organic food I love what Well Easy are doing. I also live on a tight budget and so getting the things that I like at such good prices is grea... See more


Company details


Contact info

3.4

Average

TrustScore 3.5 out of 5

972 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(972)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A company that holds all the best…

A company that holds all the best brands and products for healthy lifestyle but at much better prices than the local organic shop.
Delivery is always very quick to arrive and fuss- free.
Highly recommended!

20 April 2025
Unprompted review
Rated 1 out of 5 stars

Yet another scam

Yet another scam. After taking £48 for a farcical ‘membership charge ‘ then agreeing to give me a refund they then tried to take yet another £48 and of course no refund .luckily my bank had blocked them from taking more monies and I am applying for a chargeback. I am also reporting to action fraud as I am receiving emails wanting my cash to become a shareholder alongside the repeated attempts to take additional monies from my bank !
They also are adamant they have refunded,sending a fake document saying the refund has been processed when of course it hasn’t

12 April 2025
Unprompted review
Rated 5 out of 5 stars

I love shopping here

I love shopping here, the membership helps me save so much money and i can get all my products in one place with fast shipping.

8 April 2025
Unprompted review
Rated 1 out of 5 stars

AVOID!

AVOID!!
It’s ironic the name of this company - in my experience nothing has gone ‘Well Easy’ quite the opposite in-fact!
The subscription is a SCAM!
They get you trapped because you can’t opt out of this subscription…by placing an order your agreeing to opt in to the free trial period but beware it’s difficult to cancel as the website glitches often and you can’t cancel when you log into your online account and surprise surprise you check your bank and the money has been taken!
Basically shop elsewhere, it’s not worth the hassle!

19 February 2025
Unprompted review
Rated 1 out of 5 stars

A con

A con. Bought products. Automatically signed me up to a membership which I never signed up to and no way of contacting them or cancelling

5 April 2025
Unprompted review
Rated 1 out of 5 stars

Subscription is a con trick. No legal means of contact.

Subscription is a con trick. No means to contact them other than email. No company name on the website. Cancelled the subscription last year, got billed anyway, asked for refund, was promised but never came. Just billed us again. There's no phone number, no details of a UK registered company.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

There is too much to choose from!

There is too much on the website to choose from! Good range. Good price.
And Organic! I like doing a bulk order, stocking up on tinned goods and herbal teas. It’s amazing how the price differs from the shops - but I can order from the comfort of my bed :D

24 March 2025
Rated 5 out of 5 stars

Company that cares. Simple. Love their products

Oh I love this company!

Yes there is a membership fee, but don't be put off by it - you get the fee back on savings in no time. Everything there is less than what you would have paid elsewhere.

There are weekly free gifts that are part of the fun, allows you to try something new ;)

Such a wide variety of items, a lot of them are not easily accessible and you'd have to shop in several places.

PS. Their coconut cream & coconut milk (well easy brand) is amazing! Everyone complements me on my curry, the secret- good quality ingredients.

1 April 2025
Unprompted review
Rated 1 out of 5 stars

A truly awful company that uses…

A truly awful company that uses Automatic Membership scam without any reminders, then refuses to refund that annual fee. I wish I had never bought anything from this collection of charlatans and thieves, stealing from pensioners seems to be their main business!!!!!

31 March 2025
Unprompted review
Rated 1 out of 5 stars

AVOID - Sneaky subscription model…

Sneaky subscription model which I believe to be unlawful and will be challenging.

18 March 2025
Unprompted review
WellEasy logo

Reply from WellEasy

Hey there!

Thanks firstly for leaving us a review. Please know that our membership model is in no way intended to mislead anyone. In fact the membership is at the heart of everything we do. You can think of us similar to shopping somewhere like Costco. Our members get access to up to 50% off RRP on a curated range of healthy groceries delivered on their schedule.

We have a low price promise to ensure that you are always getting the absolute best price which will never change as these prices are set in stone for members and not one off flash sales.

We really appreciate a membership can be a litttle daunting to pay up front which is why we have a 30 day free trial which you can try life as a member and then decide if it's for you or not.

On average a member saves currently £260 a year with us and we'd love to have you back if you ever wanted to give it another go.

Best
WellEasy

Rated 1 out of 5 stars

They snare you with membership at…

They snare you with membership at checkout

14 March 2025
Unprompted review
WellEasy logo

Reply from WellEasy

Hey there!

Thanks firstly for leaving us a review. Our membership model is in no way intended to mislead. We're a little similar to shopping somewhere like Costco. Our members get access to up to 50% off RRP on a curated range of healthy groceries delivered on their schedule.

As well as this, we also have a low price promise to ensure that you are always getting the absolute best price. Compared to supermarkets our lower prices are set in stone for members and not one off promotions.

We really appreciate a membership can be a bit of a hurdle to overcome so we offer a 30 day free trial to all new customers which you can try life as a member and then decide if it's for you or not.

We'd love to have you back if you ever wanted to give it another go and you can be sure the membership will only save you money as we also have a savings guarantee. We'll refund the difference at the end of the year if you haveb't at least made your membership back in savings.

We're that confident.

Best
WellEasy

Rated 3 out of 5 stars

Don't recommend

Don't recommend. You need a membership to order, so prices aren't as low as advertised. You're also signed up for automatic renewal at £48 a year and Welleasy CLAIMS that you'll receive a reminder email 5 days before renewal, that's a lie. I checked my email history and received a notice over 2 weeks before renewal, less than halfway into my trial. I'm sure they bank on most people not remembering that far out to cancel their trial, as I received no further reminders. Additionally, the rewards system might as well be a scam. All of the redeemable discounts have a ridiculously high minimum spend, like £45 to use a £5 voucher, and you can't see that if you don't have enough points to redeem, so I had been reviewing products to earn enough points for the £15 voucher, only to find out I need to spend £75 before the discount just to use it. No thanks!! And finally, orders take a long time to get sent out, and my most recent order was over a dozen cans of coconut water, which were all thrown haphazardly into a way too big box with no packing material, and arrived dented. I was lucky I didn't order any chips or other fragile snacks with the cans, they wouldn't have survived. Because of all of this, I don't recommend this company. It's a headache to deal with and the savings aren't actually that great.

5 March 2025
Unprompted review
Rated 1 out of 5 stars

Sneaky repeat subscription which I…

Sneaky repeat subscription which I didn't see. Can't cancel it and they're debiting my account for £46 a month.

6 March 2025
Unprompted review
WellEasy logo

Reply from WellEasy

Hey there!

Thanks for leaving a review.

So our membership is actually the tool that allows our members to save up to 50% off RRP. You can think of us as a sort of Costco meets Whole Foods Market.

It can be a little daunting to join a membership but please know we have a savings guarantee so you'll never lose out. Even if you didn't place any orders, we'll refund the difference at the end of the year - but we know you will order and save loads on the best quality groceries.

If you wanted to cancel the membership, we offer full refunds to all members within a 14 day grace period after the fee comes out. Just contact our 24/7 member wellbeing team and they can sort this for you right away.

Anything else you need please do get in touch!

WellEasy

Rated 5 out of 5 stars

Happy customer!

Easy ordering and quick delivery. The goods are much cheaper than anywhere else I've found so far and you get points with each shop which in time you can use to get money off a shop. Also great customer service and they're pretty prompt to answer queries or any issues.
Happy customer!

21 February 2025

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