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James Wellbeloved Reviews 

5,275
•
TrustScore 4 out of 5

4.2

Pet Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers had a great experience with this company. People frequently share that their beloved dogs and cats thoroughly enjoy the food, noting noticeable improvements in their pets' daily physical conditions, shiny coats, and overall health. Consumers also deeply appreciate the remarkably prompt delivery service alongside the wide and very extensive range of available dietary options designed for various animal breeds. However, some customers also noted frustrating issues concerning unhelpful customer service representatives and unexpectedly steep price increases over recent months. Other individuals experienced bothersome delivery delays, uncommunicated recipe changes that upset sensitive stomachs, or accidentally received incorrect items within their parcels.

What people talk about most

Product

Users describe ambiguous interactions with product, noting both longstanding satisfaction and recent... See more

Quality

Customers consistently note ambiguous experiences with quality regarding the food. While many reviewers... See more

Customer service

Consumers find customer service to be extremely disappointing and frustrating regarding subscriptions and... See more

Price

People report negative experiences with price, expressing frustration over steep increases that have caused... See more

Delivery service

Customers had ambiguous experiences with the delivery service. Some people report fast shipping, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company and website, great service . Sometimes a bit dearer than other websites but I tend to wait for offers , but next day delivery is free. Had an issue with one order and they sorted it ou... See more

Rated 5 out of 5 stars

I cannot fault this company. Delivery was prompt. My goldie has a sensitive tummy and never has a problem with the grain free senior food. I am a happy customer.

Rated 5 out of 5 stars

Haven't used the food yet but it was delivered quickly, packaged really well and I'm sure it is high quality as it was recommended by my breeder. I'll be purchasing more.

Company details

  1. Pet Supply Store
  2. Feed Manufacturer
  3. Animal Feed Store
  4. Food Manufacturer
  5. Pet Store

Written by the company

Naturally healthy pet food. Made in the UK with wholesome, delicious ingredients, delivered straight to your door. For the past 30 years, pet owners have trusted us to help keep their four-legged friends happy, healthy and full of life. Here at James Wellbeloved, we make wholesome, delicious food to help your pet eat better and live better. Our tasty recipes are made with simple ingredients and are full of goodness. Because it’s only natural to want your pet to love their food and live a healthier, happier life.

Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(5,275)

43 reviews in the last 12 months

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Rated 4 out of 5 stars

As the delivery man decides we lived at…

As the delivery man decides we lived at a different address, ie. Delivered to wrong address I contacted Welbeloved.
I did eventually find my order soak I wet outside the wrong house. The company apologised and have given me a 30% off voucher for my next order.
Our dogs eat this food with relish...and the pup just keeps.growing!

24 February 2025

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