Superb advice and service ! Talked us out of what we thought we needed - to a better and cheeper product. The were right - it works brilliantly - you can't buy experience. Ordered and arrived in the... See more
Company replied
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See what reviewers are saying
I like your shop, but I was not happy to discover that the shipping costs were not clearly mentioned when placing the order. There was no indication of any additional shipping fees, and then 1–2 days... See more
Company replied
Website had all the information we needed to select a product. Then placing the order online was easy. Even though we are overseas they created the shipping documents and sent out the package within 2... See more
Company replied
Placed 2 orders now with Brian at Welding and Welder and cannot fault the service at all. Communication, technical assistance, price and speed of service is excellent. Will be definately be buying... See more
Company details
- Welding Supply Store
- Air Compressor Supplier
- Metal Industry Suppliers
- Protective Clothing Supplier
- Safety and Work Wear Store
- Safety Equipment Supplier
Written by the company
Whatever your welding or metal joining related problems are we have the solution. Bringing together 60 years of experience in the welding and welding supply industry we offer a comprehensive range of welding, welding related and safety products, in a user-friendly format. With technical support backed by some of the major UK and European manufacturers and our link with The Welding Institute, our aim is to give our customers a complete service of products and support.
Contact info
12 Mary Seacole Road, PL1 3JY, Plymouth, United Kingdom
- 01752936028
- sales@weldingandwelder.com
- weldingandwelder.com
4.6
Excellent
239 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Friendly helpful staff
Friendly helpful staff, team had lots of a consumable that was very hard to find.
Team assisted with extremely short turn around with airfreight/logistics to australia.
13 August 2024
customer service
1 August 2024
Website easy to navigate and I found…
Website easy to navigate and I found what I wanted. Clear information about the product and Data Sheets. Fast delivery, no hesitation in recommending.
16 July 2024
Reply from Welding & Welder
Thanks for leaving us great feedback Neil. Looking forward to helping you again in future.
Great service
11 July 2024
Reply from Welding & Welder
Thanks for taking the time to leave us a positive review James. We look forward to helping you again on your next project.
Very good service and my inquiry was swiftly dealt with
Very good service and my inquiries
13 June 2024
Reply from Welding & Welder
Thank you for your positive review, I hope we can assist you again on your next project.
Excellent service and prompt delivery.
Prompt service and delivery. Excellent packaging. Customer service superb!
Thoroughly recommend.
30 May 2024
Reply from Welding & Welder
Thank you Douglas, we look forward to helping you again in future.
Very easy to order from the website
Very easy to order from the website. Part number search was excellent.
17 April 2024
Reply from Welding & Welder
Thanks for taking the time to leave us a review Andrew, we're pleased to hear your feedback and the reviews are very valuable to our business. We look forward to helping you again on future projects.
Received the good eventually as it was…
Received the good eventually as it was delivered to the wrong address.
4 April 2024
Reply from Welding & Welder
Thanks for leaving a considered review Neil, we really appreciate it. Good customer feedback is very important to us, and to our business. I hope we are able to assist you again in future.
£15 quid delivery 1 week later still no goods.
You pay nearly £15 for delivery yet you still end up waiting a week for it. Had the cheek to send me this link to leave a review when I've not even received the goods. Fair enough it was a bank holiday weekend but its still a week waiting time when your paying a courier fee? Chances are these courier are actually infact working so don't understand why this is.
If you are charging £15 for courier delivery it should be as good as next day. At the end of the day the product will arrive 4 days after you have processed it if its taken from the 2nd, which I still feel is unacceptable for £15 delivery fees. Its not just amazon that can manage quicker deliveries than 4 days, I've used DPD,DHL,Evri and UPS have all done next day delivery for around the price that you are charging. If I had known this I would have went else where as I'm now holding back jobs awaiting this equipment. I still feel this warrants a one star review to alert others.
28 March 2024
Reply from Welding & Welder
Hi Andrew
I’m sorry you felt you needed to leave us a 1 star review.
We have checked our system and can see that you placed your order at 3pm on Thursday the 28th March, which would have been too late to process that day.
As you pointed out, we (and our suppliers) were then shut for 4 days over Easter bank holidays and reopened on Tuesday 2nd April. We note that you left your review on the 3rd April. This means we only had 2 working days to process your order and have it arrive with you in Glasgow (we are based in Plymouth).
We do understand that companies such as Amazon make this seem realistic, but even Amazon charge a monthly subscription for next day service and it is not available on all products either.
We use couriers to ensure security and reliability but we do not advertise, promise, or charge for a next day service.
Our review system does send review requests automatically 5 days after an order is placed which is normally appropriate, the 4 day bank holiday is an exceptional circumstance. We apologise if the automated review request caused you any distress.
We have been assured by our warehouse that your order will arrive with you tomorrow.
Highly recommended
Highly recommended, very helpful, Elena's knowledge was so helpful to ensure I purchased the correct items and enabled me to repair my air compressor quickly and economically.
28 March 2024
Reply from Welding & Welder
Thank you for taking the time to leave a positive review Andy, it is always great to hear!
We look forward to assisting you again with future projects.
The immediate response from the sales…
The immediate response from the sales team, is critical with our end-user, the University, and the Training center.
24 January 2024
Reply from Welding & Welder
Thank you for taking the time to leave us a review Joseph. I am pleased that you have had a positive experience with our team and we look forward to helping you again in the future.
Very helpful especially in sourcing an…
Very helpful especially in sourcing an out-of-stock item.
23 January 2024
Reply from Welding & Welder
Thank you for your positive review Tim, these are important to our business and we appreciate you taking the time.
Most of the service was great
Most of the service was great. Price was good, really easy to order, communication was good, shame it was delivered 2 days late.
15 January 2024
Reply from Welding & Welder
Thank you for leaving us a considered and positive review based on your experience Levi. We always aim to get goods to customers as fast as possible and appreciate that projects often make timing critical. I apologise if the delay had an impact on this occasion and hope you will consider us again in the future.
Delivery on time
Delivery on time. And how quick the responce to my email. Regards Mr Johnson
15 November 2023
Very good service and helpful people to…
Very good service and helpful people to order with
3 November 2023
Excellent service from point of enquiry…
Excellent service from point of enquiry to delivery, efficient and on time
21 September 2023
Reply from Welding & Welder
Thanks for taking the time to leave us a review Judith, it is very much appreciated and it's great to hear.
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